-
1
-
-
0037261052
-
The role of perceived organizational support and supportive human resource practices in the turnover process
-
Allen D. G.,Shore L. M.,Griffeth R. W.The role of perceived organizational support and supportive human resource practices in the turnover process.Journal of Management. 2003;29:99-118.
-
(2003)
Journal of Management
, vol.29
, pp. 99-118
-
-
Allen, D.G.1
Shore, L.M.2
Griffeth, R.W.3
-
3
-
-
41649112685
-
Structural equation modeling in practice: A review and recommended two-step approach
-
Anderson J. C.,Gerbing D. W.Structural equation modeling in practice: A review and recommended two-step approach.Psychological Bulletin. 1988;103:411-423.
-
(1988)
Psychological Bulletin
, vol.103
, pp. 411-423
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
4
-
-
70349871674
-
The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management context
-
Ashill N. J.,Rod M.,Carruthers J.The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management context.Journal of Strategic Marketing. 2008;16:437-462.
-
(2008)
Journal of Strategic Marketing
, vol.16
, pp. 437-462
-
-
Ashill, N.J.1
Rod, M.2
Carruthers, J.3
-
5
-
-
0038336613
-
The effect of management commitment to service quality on employees' affective and performance outcomes
-
Babakus E.,Yavas U.,Karatepe O. M.,Avci T.The effect of management commitment to service quality on employees' affective and performance outcomes.Journal of the Academy of Marketing Science. 2003;31:272-286.
-
(2003)
Journal of the Academy of Marketing Science
, vol.31
, pp. 272-286
-
-
Babakus, E.1
Yavas, U.2
Karatepe, O.M.3
Avci, T.4
-
6
-
-
0023020183
-
The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
-
Baron R. M.,Kenny D. A.The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.Journal of Personality and Social Psychology. 1986;51:1173-1182.
-
(1986)
Journal of Personality and Social Psychology
, vol.51
, pp. 1173-1182
-
-
Baron, R.M.1
Kenny, D.A.2
-
7
-
-
0042810039
-
The influence of selected antecedents on frontline staff's perceptions of service recovery performance
-
Boshoff C.,Allen J.The influence of selected antecedents on frontline staff's perceptions of service recovery performance.International Journal of Service Industry Management. 2000;11 (1): 63-90.
-
(2000)
International Journal of Service Industry Management
, vol.11
, Issue.1
, pp. 63-90
-
-
Boshoff, C.1
Allen, J.2
-
8
-
-
75449094482
-
The buffering effects of job embeddedness on negative shocks
-
Burton J. P.,Holtom B. C.,Sablynski C. J.,Mitchell T. R.,Lee T. W.The buffering effects of job embeddedness on negative shocks.Journal of Vocational Behavior. 2010;76 (1): 42-51.
-
(2010)
Journal of Vocational Behavior
, vol.76
, Issue.1
, pp. 42-51
-
-
Burton, J.P.1
Holtom, B.C.2
Sablynski, C.J.3
Mitchell, T.R.4
Lee, T.W.5
-
9
-
-
0033473804
-
The role of social support in the stressor-strain relationship: An examination of work-family conflict
-
Carlson D. S.,Perrewé P. L.The role of social support in the stressor-strain relationship: An examination of work-family conflict.Journal of Management. 1999;25:513-540.
-
(1999)
Journal of Management
, vol.25
, pp. 513-540
-
-
Carlson, D.S.1
Perrewé, P.L.2
-
10
-
-
80051787747
-
The antecedents and consequences of psychological empowerment: The case of Taiwan's hotel companies
-
Chiang C.-F.,Jang S. (S).The antecedents and consequences of psychological empowerment: The case of Taiwan's hotel companies.Journal of Hospitality & Tourism Research. 2008;32:40-61.
-
(2008)
Journal of Hospitality & Tourism Research
, vol.32
, pp. 40-61
-
-
Chiang, C.-F.1
Jang, S.S.2
-
11
-
-
77952685920
-
Organizational citizenship behavior and employee performance: A moderating effect of work status in restaurant employees
-
Cho S.,Johanson M. M.Organizational citizenship behavior and employee performance: A moderating effect of work status in restaurant employees.Journal of Hospitality & Tourism Research. 2008;32:307-326.
-
(2008)
Journal of Hospitality & Tourism Research
, vol.32
, pp. 307-326
-
-
Cho, S.1
Johanson, M.M.2
-
12
-
-
34548851699
-
Development of a global measure of job embeddedness and integration into a traditional model of voluntary turnover
-
Crossley C. D.,Bennett R. J.,Jex S. M.,Burnfield J. L.Development of a global measure of job embeddedness and integration into a traditional model of voluntary turnover.Journal of Applied Psychology. 2007;92:1031-1042.
-
(2007)
Journal of Applied Psychology
, vol.92
, pp. 1031-1042
-
-
Crossley, C.D.1
Bennett, R.J.2
Jex, S.M.3
Burnfield, J.L.4
-
13
-
-
20444456275
-
Adaptive versus proactive behavior in service recovery: The role of self-managing teams
-
De Jong A.,De Ruyter K.Adaptive versus proactive behavior in service recovery: The role of self-managing teams.Decision Sciences. 2004;35:457-491.
-
(2004)
Decision Sciences
, vol.35
, pp. 457-491
-
-
de Jong, A.1
de Ruyter, K.2
-
15
-
-
37249056101
-
Emotional exhaustion and turnover intention in human service occupations: The protective role of coworker support
-
Ducharme L. J.,Knudsen H. K.,Roman P. M.Emotional exhaustion and turnover intention in human service occupations: The protective role of coworker support.Sociological Spectrum. 2008;28 (1): 81-104.
-
(2008)
Sociological Spectrum
, vol.28
, Issue.1
, pp. 81-104
-
-
Ducharme, L.J.1
Knudsen, H.K.2
Roman, P.M.3
-
16
-
-
85047683658
-
Reciprocation of perceived organizational support
-
Eisenberger R.,Armeli S.,Rexwinkel B.,Lynch P. D.,Rhoades L.Reciprocation of perceived organizational support.Journal of Applied Psychology. 2001;86:42-51.
-
(2001)
Journal of Applied Psychology
, vol.86
, pp. 42-51
-
-
Eisenberger, R.1
Armeli, S.2
Rexwinkel, B.3
Lynch, P.D.4
Rhoades, L.5
-
18
-
-
67650360374
-
Turnover contagion: How coworkers' job embeddedness and job search behaviors influence quitting
-
Felps W.,Mitchell T. R.,Hekman D. R.,Lee T. W.,Holtom B. C.,Harman W. S.Turnover contagion: How coworkers' job embeddedness and job search behaviors influence quitting.Academy of Management Journal. 2009;52:545-561.
-
(2009)
Academy of Management Journal
, vol.52
, pp. 545-561
-
-
Felps, W.1
Mitchell, T.R.2
Hekman, D.R.3
Lee, T.W.4
Holtom, B.C.5
Harman, W.S.6
-
19
-
-
0039545190
-
The conservation of resources model applied to work-family conflict and strain
-
Grandey A. A.,Cropanzano R.The conservation of resources model applied to work-family conflict and strain.Journal of Vocational Behavior. 1999;54:350-370.
-
(1999)
Journal of Vocational Behavior
, vol.54
, pp. 350-370
-
-
Grandey, A.A.1
Cropanzano, R.2
-
20
-
-
52149122915
-
The relative roles of engagement and embeddedness in predicting job performance and intention to leave
-
Halbesleben J. R. B.,Wheeler A. R.The relative roles of engagement and embeddedness in predicting job performance and intention to leave.Work & Stress. 2008;22:242-256.
-
(2008)
Work & Stress
, vol.22
, pp. 242-256
-
-
Halbesleben J.R., B.1
Wheeler, A.R.2
-
21
-
-
0347985507
-
Expanding the psychosocial work environment: Workplace norms and work-family conflict as correlates of stress and health
-
Hammer T. H.,Saksvik P. Ø.,Nytrø K.,Torvatn H.,Bayazit M.Expanding the psychosocial work environment: Workplace norms and work-family conflict as correlates of stress and health.Journal of Occupational Health Psychology. 2004;9 (1): 83-97.
-
(2004)
Journal of Occupational Health Psychology
, vol.9
, Issue.1
, pp. 83-97
-
-
Hammer, T.H.1
Saksvik, P.Ø.2
Nytrø, K.3
Torvatn, H.4
Bayazit, M.5
-
22
-
-
60849114563
-
Strategy implementation success: The moderating effects of size and environmental complexity and the mediating effects of involvement
-
Harrington R. J.,Kendall K. W.Strategy implementation success: The moderating effects of size and environmental complexity and the mediating effects of involvement.Journal of Hospitality & Tourism Research. 2006;30:207-230.
-
(2006)
Journal of Hospitality & Tourism Research
, vol.30
, pp. 207-230
-
-
Harrington, R.J.1
Kendall, K.W.2
-
23
-
-
33749639539
-
Increasing human and social capital by applying job embeddedness theory
-
Holtom B. C.,Mitchell T. R.,Lee T. W.Increasing human and social capital by applying job embeddedness theory.Organizational Dynamics. 2006;35:316-331.
-
(2006)
Organizational Dynamics
, vol.35
, pp. 316-331
-
-
Holtom, B.C.1
Mitchell, T.R.2
Lee, T.W.3
-
24
-
-
2342483571
-
Job embeddedness: A theoretical foundation for developing a comprehensive plan for retaining health care employees
-
Holtom B. C.,O'Neill B.Job embeddedness: A theoretical foundation for developing a comprehensive plan for retaining health care employees.Journal of Nursing Administration. 2004;34:216-227.
-
(2004)
Journal of Nursing Administration
, vol.34
, pp. 216-227
-
-
Holtom, B.C.1
O'Neill, B.2
-
26
-
-
77951102793
-
An investigation of the role of job resources in mitigating customer-related social stressors and emotional exhaustion
-
Karatepe O. M.,Yorganci I.,Haktanir M.An investigation of the role of job resources in mitigating customer-related social stressors and emotional exhaustion.Services Marketing Quarterly. 2010;31 (1): 72-88.
-
(2010)
Services Marketing Quarterly
, vol.31
, Issue.1
, pp. 72-88
-
-
Karatepe, O.M.1
Yorganci, I.2
Haktanir, M.3
-
27
-
-
35548936192
-
Affectivity, conflicts in the work-family interface, and hotel employee outcomes
-
Karatepe O. M.,Uludag O.Affectivity, conflicts in the work-family interface, and hotel employee outcomes.International Journal of Hospitality Management. 2008;27 (1): 30-41.
-
(2008)
International Journal of Hospitality Management
, vol.27
, Issue.1
, pp. 30-41
-
-
Karatepe, O.M.1
Uludag, O.2
-
28
-
-
77954535264
-
-
and psychological empowerment: A quick casual restaurant employee correlation study
-
Kim B. (P).,George R. T.Journal of Hospitality & Tourism Research. and psychological empowerment: A quick casual restaurant employee correlation study; 2005:468-483.
-
(2005)
Journal of Hospitality & Tourism Research
, pp. 468-483
-
-
Kim, B.P.1
George, R.T.2
-
29
-
-
70349225950
-
The effect of management commitment to service on employee service behaviors: The mediating role of job satisfaction
-
Kim H. J.,Tavitiyaman P.,Kim W. G.The effect of management commitment to service on employee service behaviors: The mediating role of job satisfaction.Journal of Hospitality & Tourism Research. 2009;33:369-390.
-
(2009)
Journal of Hospitality & Tourism Research
, vol.33
, pp. 369-390
-
-
Kim, H.J.1
Tavitiyaman, P.2
Kim, W.G.3
-
30
-
-
48749089095
-
Predictors of relationship quality and relationship outcomes in luxury restaurants
-
Kim W. G.,Lee Y.-K.,Yoo Y.-J.Predictors of relationship quality and relationship outcomes in luxury restaurants.Journal of Hospitality & Tourism Research. 2006;30:143-169.
-
(2006)
Journal of Hospitality & Tourism Research
, vol.30
, pp. 143-169
-
-
Kim, W.G.1
Lee, Y.-K.2
Yoo, Y.-J.3
-
31
-
-
84992969540
-
Organizational ethics and employee satisfaction and commitment
-
Koh H. C.,Boo E. H. Y.Organizational ethics and employee satisfaction and commitment.Management Decision. 2004;42:677-693.
-
(2004)
Management Decision
, vol.42
, pp. 677-693
-
-
Koh, H.C.1
Boo E.H., Y.2
-
32
-
-
77951807083
-
The human dimension: A review of human resources management issues in the tourism and hospitality industry
-
Kusluvan S.,Kusluvan Z.,Ilhan Z.,Buyruk L.The human dimension: A review of human resources management issues in the tourism and hospitality industry.Cornell Hospitality Quarterly. 2010;51:171-214.
-
(2010)
Cornell Hospitality Quarterly
, vol.51
, pp. 171-214
-
-
Kusluvan, S.1
Kusluvan, Z.2
Ilhan, Z.3
Buyruk, L.4
-
33
-
-
29544434655
-
New employees' turnover intentions and organizational commitment in the Hong Kong hotel industry
-
Lam T.,Lo A.,Chan J.New employees' turnover intentions and organizational commitment in the Hong Kong hotel industry.Journal of Hospitality & Tourism Research. 2002;26:217-234.
-
(2002)
Journal of Hospitality & Tourism Research
, vol.26
, pp. 217-234
-
-
Lam, T.1
Lo, A.2
Chan, J.3
-
34
-
-
0009000298
-
An alternative approach: The unfolding model of voluntary employee turnover
-
Lee T. W.,Mitchell T. R.An alternative approach: The unfolding model of voluntary employee turnover.Academy of Management Review. 1994;19 (1): 51-89.
-
(1994)
Academy of Management Review
, vol.19
, Issue.1
, pp. 51-89
-
-
Lee, T.W.1
Mitchell, T.R.2
-
35
-
-
8644274812
-
The effects of job embeddedness on organizational citizenship, job performance, volitional absences, and voluntary turnover
-
Lee T. W.,Mitchell T. R.,Sablynski C. J.,Burton J. P.,Holtom B. C.The effects of job embeddedness on organizational citizenship, job performance, volitional absences, and voluntary turnover.Academy of Management Journal. 2004;47:711-722.
-
(2004)
Academy of Management Journal
, vol.47
, pp. 711-722
-
-
Lee, T.W.1
Mitchell, T.R.2
Sablynski, C.J.3
Burton, J.P.4
Holtom, B.C.5
-
37
-
-
0035528625
-
Why people stay: Using job embeddedness to predict voluntary turnover
-
Mitchell T. R.,Holtom B. C.,Lee T. W.,Sablynski C. J.,Erez M.Why people stay: Using job embeddedness to predict voluntary turnover.Academy of Management Journal. 2001;44:1102-1121.
-
(2001)
Academy of Management Journal
, vol.44
, pp. 1102-1121
-
-
Mitchell, T.R.1
Holtom, B.C.2
Lee, T.W.3
Sablynski, C.J.4
Erez, M.5
-
39
-
-
58149186452
-
The moderating effects of psychological detachment and thoughts of revenge in workplace bullying
-
Moreno-Jiménez B.,Rodríguez-Muňoz A.,Pastor J. C.,Sanz-Vergel A. I.,Garrosa E.The moderating effects of psychological detachment and thoughts of revenge in workplace bullying.Personality and Individual Differences. 2009;46:359-364.
-
(2009)
Personality and Individual Differences
, vol.46
, pp. 359-364
-
-
Moreno-Jiménez, B.1
Rodríguez-Muňoz, A.2
Pastor, J.C.3
Sanz-Vergel, A.I.4
Garrosa, E.5
-
40
-
-
38349117272
-
Perceived organizational support: Evidence for a mediated association with work performance
-
Muse L. A.,Stamper C. L.Perceived organizational support: Evidence for a mediated association with work performance.Journal of Managerial Issues. 2007;19:517-535.
-
(2007)
Journal of Managerial Issues
, vol.19
, pp. 517-535
-
-
Muse, L.A.1
Stamper, C.L.2
-
41
-
-
43949128784
-
Toward a further understanding of the relationships between perceptions of support and work attitudes
-
Ng T. W. H.,Sorensen K. L.Toward a further understanding of the relationships between perceptions of support and work attitudes.Group & Organization Management. 2008;33:243-268.
-
(2008)
Group & Organization Management
, vol.33
, pp. 243-268
-
-
Ng T.W., H.1
Sorensen, K.L.2
-
42
-
-
1842584400
-
Family-responsive interventions, perceived organizational and supervisor support, work-family conflict, and psychological strain
-
O'Driscoll M. P.,Poelmans S.,Spector P. E.,Kalliath T.,Allen T. D.,Cooper C. L.,Sanchez J. I.Family-responsive interventions, perceived organizational and supervisor support, work-family conflict, and psychological strain.International Journal of Stress Management. 2003;10:326-344.
-
(2003)
International Journal of Stress Management
, vol.10
, pp. 326-344
-
-
O'Driscoll, M.P.1
Poelmans, S.2
Spector, P.E.3
Kalliath, T.4
Allen, T.D.5
Cooper, C.L.6
Sanchez, J.I.7
-
44
-
-
0141907688
-
Common method biases in behavioral research: A critical review of the literature and recommended remedies
-
Podsakoff P. M.,MacKenzie S. B.,Lee J.-Y.,Podsakoff N. P.Common method biases in behavioral research: A critical review of the literature and recommended remedies.Journal of Applied Psychology. 2003;88:879-903.
-
(2003)
Journal of Applied Psychology
, vol.88
, pp. 879-903
-
-
Podsakoff, P.M.1
MacKenzie, S.B.2
Lee, J.-Y.3
Podsakoff, N.P.4
-
45
-
-
77957354866
-
Will they stay or will they go? The role of job embeddedness in predicting turnover in individualistic and collectivistic cultures
-
Ramesh A.,Gelfand M. J.Will they stay or will they go? The role of job embeddedness in predicting turnover in individualistic and collectivistic cultures.Journal of Applied Psychology. 2010;95:807-823.
-
(2010)
Journal of Applied Psychology
, vol.95
, pp. 807-823
-
-
Ramesh, A.1
Gelfand, M.J.2
-
46
-
-
84880973434
-
Perceived organizational support: A review of the literature
-
Rhoades L.,Eisenberger R.Perceived organizational support: A review of the literature.Journal of Applied Psychology. 2002;87:698-714.
-
(2002)
Journal of Applied Psychology
, vol.87
, pp. 698-714
-
-
Rhoades, L.1
Eisenberger, R.2
-
47
-
-
10944269300
-
Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study
-
Schaufeli W. B.,Bakker A. B.Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study.Journal of Organizational Behavior. 2004;25:293-315.
-
(2004)
Journal of Organizational Behavior
, vol.25
, pp. 293-315
-
-
Schaufeli, W.B.1
Bakker, A.B.2
-
48
-
-
55349144508
-
The role of job embeddedness on employee performance: The interactive effects with leader-member exchange and organization-based self-esteem
-
Sekiguchi T.,Burton J. P.,Sablynski C. J.The role of job embeddedness on employee performance: The interactive effects with leader-member exchange and organization-based self-esteem.Personnel Psychology. 2008;61:761-792.
-
(2008)
Personnel Psychology
, vol.61
, pp. 761-792
-
-
Sekiguchi, T.1
Burton, J.P.2
Sablynski, C.J.3
-
50
-
-
0030486253
-
Do organizational practices matter in role stress processes? A study of direct and moderating effects for marketing-oriented boundary spanners
-
Singh J.,Verbeke W.,Rhoads G. K.Do organizational practices matter in role stress processes? A study of direct and moderating effects for marketing-oriented boundary spanners.Journal of Marketing. 1996;60:69-86.
-
(1996)
Journal of Marketing
, vol.60
, pp. 69-86
-
-
Singh, J.1
Verbeke, W.2
Rhoads, G.K.3
-
51
-
-
3042770416
-
The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes
-
Stamper C. L.,Johlke M. C.The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes.Journal of Management. 2003;29:569-588.
-
(2003)
Journal of Management
, vol.29
, pp. 569-588
-
-
Stamper, C.L.1
Johlke, M.C.2
-
52
-
-
0034148580
-
Customer service employees' behavioral intentions and attitudes: An examination of construct validity and a path model
-
Susskind A. M.,Borchgrevink C. P.,Kacmar K. M.,Brymer R. A.Customer service employees' behavioral intentions and attitudes: An examination of construct validity and a path model.International Journal of Hospitality Management. 2000;19 (1): 53-77.
-
(2000)
International Journal of Hospitality Management
, vol.19
, Issue.1
, pp. 53-77
-
-
Susskind, A.M.1
Borchgrevink, C.P.2
Kacmar, K.M.3
Brymer, R.A.4
-
53
-
-
44049093535
-
An assessment of the empirical characteristics of top journals in services marketing
-
Svensson G.,Tronvoll B.,Slåtten T.An assessment of the empirical characteristics of top journals in services marketing.Managing Service Quality. 2008;18:289-304.
-
(2008)
Managing Service Quality
, vol.18
, pp. 289-304
-
-
Svensson, G.1
Tronvoll, B.2
Slåtten, T.3
-
54
-
-
53249107636
-
Using job embeddedness factors to explain voluntary turnover in four European countries
-
Tanova C.,Holtom B. C.Using job embeddedness factors to explain voluntary turnover in four European countries.International Journal of Human Resource Management. 2008;19:1553-1568.
-
(2008)
International Journal of Human Resource Management
, vol.19
, pp. 1553-1568
-
-
Tanova, C.1
Holtom, B.C.2
-
55
-
-
0242490272
-
The affective underpinnings of job perceptions and attitudes: A meta-analytic review and integration
-
Thoresen C. J.,Kaplan S. A.,Barsky A. P.,Warren C. R.,De Chermont K.The affective underpinnings of job perceptions and attitudes: A meta-analytic review and integration.Psychological Bulletin. 2003;129:914-945.
-
(2003)
Psychological Bulletin
, vol.129
, pp. 914-945
-
-
Thoresen, C.J.1
Kaplan, S.A.2
Barsky, A.P.3
Warren, C.R.4
de Chermont, K.5
-
56
-
-
42549094519
-
Contextual factors and cost profiles associated with employee turnover
-
Tracey J. B.,Hinkin T. R.Contextual factors and cost profiles associated with employee turnover.Cornell Hospitality Quarterly. 2008;49:12-27.
-
(2008)
Cornell Hospitality Quarterly
, vol.49
, pp. 12-27
-
-
Tracey, J.B.1
Hinkin, T.R.2
-
57
-
-
33746833040
-
An empirical investigation of the relationships among climate, capabilities, and unit performance
-
Tracey J. B.,Tews M. J.An empirical investigation of the relationships among climate, capabilities, and unit performance.Journal of Hospitality & Tourism Research. 2004;28:298-312.
-
(2004)
Journal of Hospitality & Tourism Research
, vol.28
, pp. 298-312
-
-
Tracey, J.B.1
Tews, M.J.2
-
58
-
-
35348911887
-
Antecedents of repatriates' job satisfaction and its influence on turnover intentions: Evidence from Spanish repatriated managers
-
Vidal M. E. S.,Valle R. S.,Aragón M. I. B.Antecedents of repatriates' job satisfaction and its influence on turnover intentions: Evidence from Spanish repatriated managers.Journal of Business Research. 2007;60:1272-1281.
-
(2007)
Journal of Business Research
, vol.60
, pp. 1272-1281
-
-
Vidal M.E., S.1
Valle, R.S.2
Aragón M.I., B.3
-
59
-
-
77954836139
-
What matters more? Contrasting the effects of job satisfaction and service climate on hotel food and beverage managers' job performance
-
Way S. A.,Sturman M. C.,Raab C.What matters more? Contrasting the effects of job satisfaction and service climate on hotel food and beverage managers' job performance.Cornell Hospitality Quarterly. 2010;51:379-397.
-
(2010)
Cornell Hospitality Quarterly
, vol.51
, pp. 379-397
-
-
Way, S.A.1
Sturman, M.C.2
Raab, C.3
-
60
-
-
5644242209
-
Customer perceived value, satisfaction, and loyalty: The role of switching costs
-
Yang Z.,Peterson R. T.Customer perceived value, satisfaction, and loyalty: The role of switching costs.Psychology and Marketing. 2004;21:799-822.
-
(2004)
Psychology and Marketing
, vol.21
, pp. 799-822
-
-
Yang, Z.1
Peterson, R.T.2
-
61
-
-
8644271491
-
-
Griffeth R.Hom P., ed., Greenwich, CT: Information Age
-
Yao X.,Lee T. W.,Mitchell T. R.,Burton J. P.,Sablynski C. S.Understanding employee retention and turnover. Griffeth R.Hom P., ed. Greenwich, CT: Information Age; 2004:153-187.
-
(2004)
Understanding Employee Retention and Turnover
, pp. 153-187
-
-
Yao, X.1
Lee, T.W.2
Mitchell, T.R.3
Burton, J.P.4
Sablynski, C.S.5
-
62
-
-
40849136483
-
Attitudinal and behavioral consequences of work-family conflict and family-work conflict: Does gender matter?
-
Yavas U.,Babakus E.,Karatepe O. M.Attitudinal and behavioral consequences of work-family conflict and family-work conflict: Does gender matter?.International Journal of Service Industry Management. 2008;19 (1): 7-31.
-
(2008)
International Journal of Service Industry Management
, vol.19
, Issue.1
, pp. 7-31
-
-
Yavas, U.1
Babakus, E.2
Karatepe, O.M.3
-
63
-
-
84992979575
-
Effects of contact employee supports on critical employee responses and customer service evaluation
-
Yoon M. H.,Seo J. H.,Yoon T. S.Effects of contact employee supports on critical employee responses and customer service evaluation.Journal of Services Marketing. 2004;18:395-412.
-
(2004)
Journal of Services Marketing
, vol.18
, pp. 395-412
-
-
Yoon, M.H.1
Seo, J.H.2
Yoon, T.S.3
|