An Investigation of the Role of Job Resources in Mitigating Customer-Related Social Stressors and Emotional Exhaustion

Services Marketing Quarterly

Volumn 31, Issue 1, 2009, Pages 72-88

  Karatepe, Osman M ^a   Yorganci, Ilkay ^a   Haktanir, Mine ^a  

^a EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

Author keywords

Customer related social stressors; Emotional exhaustion; Frontline bank employees; Job resources; Northern Cyprus

Indexed keywords

EID: 77951102793     PISSN: 15332969     EISSN: 15332977     Source Type: Journal    
DOI: 10.1080/15332960903408476     Document Type: Article

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