Customer service employees' behavioral intentions and attitudes: An examination of construct validity and a path model

International Journal of Hospitality Management

Volumn 19, Issue 1, 2000, Pages 53-77

  Susskind, Alex M ^a   Borchgrevink, Carl P ^b   Kacmar, K Michele ^c   Brymer, Robert A ^c  

^a 335 Statler Hall   (United States)

^b MICHIGAN STATE UNIVERSITY   (United States)

^c FLORIDA STATE UNIVERSITY   (United States)

Author keywords

Attitudes; Behavioral intentions; Construct validity; Customer service employees; Path model

Indexed keywords

EID: 0034148580     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0278-4319(99)00030-4     Document Type: Article

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