메뉴 건너뛰기




Volumn 51, Issue 5, 2012, Pages 665-686

Discretionary and transactional human resource practices and employee outcomes: The role of perceived organizational support

Author keywords

Decision making; Employee participation; Organizational citizenship behavior; Performance management; Training and development

Indexed keywords


EID: 84866786674     PISSN: 00904848     EISSN: 1099050X     Source Type: Journal    
DOI: 10.1002/hrm.21493     Document Type: Article
Times cited : (103)

References (74)
  • 1
    • 0037261052 scopus 로고    scopus 로고
    • The role of perceived organizational support and supportive human resource practices in the turnover process
    • Allen, D. G., Shore, L. M., & Griffeth, R. M. (2003). The role of perceived organizational support and supportive human resource practices in the turnover process. Journal of Management, 29, 99-118.
    • (2003) Journal of Management , vol.29 , pp. 99-118
    • Allen, D.G.1    Shore, L.M.2    Griffeth, R.M.3
  • 2
    • 79957548617 scopus 로고    scopus 로고
    • American Society for Training and Development (ASTD). Alexandria, VA: Author.
    • American Society for Training and Development (ASTD). (2010). 2010 state of the industry report. Alexandria, VA: Author.
    • (2010) 2010 state of the industry report
  • 3
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103, 411-423.
    • (1988) Psychological Bulletin , vol.103 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 5
    • 1842741826 scopus 로고
    • Effects of human resource systems on manufacturing performance and turnover
    • Arthur, J. B. (1994). Effects of human resource systems on manufacturing performance and turnover. Academy of Management Journal, 37, 670-687.
    • (1994) Academy of Management Journal , vol.37 , pp. 670-687
    • Arthur, J.B.1
  • 6
    • 0036018695 scopus 로고    scopus 로고
    • Managing customer services: Human resource practices, quit rates, and sales growth
    • Batt, R. (2002). Managing customer services: Human resource practices, quit rates, and sales growth. Academy of Management Journal, 45, 587-597.
    • (2002) Academy of Management Journal , vol.45 , pp. 587-597
    • Batt, R.1
  • 7
    • 0037968358 scopus 로고    scopus 로고
    • Human resources practices as predictors of work-family outcomes and employee turnover
    • Batt, R., & Valcour, P. M. (2003). Human resources practices as predictors of work-family outcomes and employee turnover. Industrial Relations, 42, 189-220.
    • (2003) Industrial Relations , vol.42 , pp. 189-220
    • Batt, R.1    Valcour, P.M.2
  • 8
    • 22944438052 scopus 로고    scopus 로고
    • Potential problems in the statistical control of variables in organizational research: A qualitative analysis with recommendations
    • Becker, T. E. (2005). Potential problems in the statistical control of variables in organizational research: A qualitative analysis with recommendations. Organizational Research Methods, 8, 274-289.
    • (2005) Organizational Research Methods , vol.8 , pp. 274-289
    • Becker, T.E.1
  • 9
    • 0040601101 scopus 로고    scopus 로고
    • The transformation of the human resource function: Resolving the tension between a traditional administrative and a new strategic role
    • Beer, M. (1997). The transformation of the human resource function: Resolving the tension between a traditional administrative and a new strategic role. Human Resource Management, 36, 49-56.
    • (1997) Human Resource Management , vol.36 , pp. 49-56
    • Beer, M.1
  • 11
    • 20744459131 scopus 로고    scopus 로고
    • Talentship, talent segmentation, and sustainability: A new HR decision science paradigm for a new strategic definition
    • Boudreau, J. W., & Ramstad, P. M. (2005). Talentship, talent segmentation, and sustainability: A new HR decision science paradigm for a new strategic definition. Human Resource Management, 44, 129-136.
    • (2005) Human Resource Management , vol.44 , pp. 129-136
    • Boudreau, J.W.1    Ramstad, P.M.2
  • 12
    • 0141942576 scopus 로고    scopus 로고
    • The role of human resource management: An exploratory study of cross-country variance
    • Bowen, D. E., Galang, C., & Pillai, R. (2002). The role of human resource management: An exploratory study of cross-country variance. Human Resource Management, 41, 103-122.
    • (2002) Human Resource Management , vol.41 , pp. 103-122
    • Bowen, D.E.1    Galang, C.2    Pillai, R.3
  • 13
    • 2142770181 scopus 로고    scopus 로고
    • Understanding HRM-firm performance linkages: The role of the "strength" of the HRM system
    • Bowen, D. E., & Ostroff, C. (2004). Understanding HRM-firm performance linkages: The role of the "strength" of the HRM system. Academy of Management Review, 29, 203-221.
    • (2004) Academy of Management Review , vol.29 , pp. 203-221
    • Bowen, D.E.1    Ostroff, C.2
  • 14
    • 0001903829 scopus 로고
    • Services marketing and management: Implications for organizational behavior
    • Bowen, D. E., & Schneider, B. (1988). Services marketing and management: Implications for organizational behavior. Research in Organizational Behavior, 10, 43-80.
    • (1988) Research in Organizational Behavior , vol.10 , pp. 43-80
    • Bowen, D.E.1    Schneider, B.2
  • 15
    • 77953811963 scopus 로고    scopus 로고
    • Dual support in contract workers' triangular employment relationships
    • Buch, R., Kuvaas, B., & Dysvik, A. (2010). Dual support in contract workers' triangular employment relationships. Journal of Vocational Behavior, 77, 93-103.
    • (2010) Journal of Vocational Behavior , vol.77 , pp. 93-103
    • Buch, R.1    Kuvaas, B.2    Dysvik, A.3
  • 16
    • 33751224822 scopus 로고
    • Convergent and discriminant validation by the multitrait-multimethod matrix
    • Campbell, D. T., & Fiske, D. W. (1959). Convergent and discriminant validation by the multitrait-multimethod matrix. Psychological Bulletin, 56, 81-105.
    • (1959) Psychological Bulletin , vol.56 , pp. 81-105
    • Campbell, D.T.1    Fiske, D.W.2
  • 17
    • 77749336623 scopus 로고    scopus 로고
    • Strategic human resource management in service context: Taking care of business by taking care of employees and customers
    • Chuang, C. H., & Liao, H. (2010). Strategic human resource management in service context: Taking care of business by taking care of employees and customers. Personnel Psychology, 63, 153-196.
    • (2010) Personnel Psychology , vol.63 , pp. 153-196
    • Chuang, C.H.1    Liao, H.2
  • 18
    • 0026902613 scopus 로고
    • Self-perspectives and supervisory perspectives on age and work attitudes and performance
    • Cleveland, J. N., & Shore, L. M. (1992). Self-perspectives and supervisory perspectives on age and work attitudes and performance. Journal of Applied Psychology, 77, 469-484.
    • (1992) Journal of Applied Psychology , vol.77 , pp. 469-484
    • Cleveland, J.N.1    Shore, L.M.2
  • 19
    • 0030305470 scopus 로고    scopus 로고
    • Modes of theorizing in strategic human resource management: Tests of universalistic, contingency, and configurational performance predictions
    • Delery, J. E., & Doty, D. H. (1996). Modes of theorizing in strategic human resource management: Tests of universalistic, contingency, and configurational performance predictions. Academy of Management Journal, 39, 802-835.
    • (1996) Academy of Management Journal , vol.39 , pp. 802-835
    • Delery, J.E.1    Doty, D.H.2
  • 20
    • 0031255251 scopus 로고    scopus 로고
    • Perceived organizational support, discretionary treatment, and job satisfaction
    • Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology, 82, 812-820.
    • (1997) Journal of Applied Psychology , vol.82 , pp. 812-820
    • Eisenberger, R.1    Cummings, J.2    Armeli, S.3    Lynch, P.4
  • 22
    • 0033439918 scopus 로고    scopus 로고
    • Does pay for performance increase or decrease perceived self-determination and intrinsic motivation
    • Eisenberger, R., Rhoades, L., & Cameron, J. (1999). Does pay for performance increase or decrease perceived self-determination and intrinsic motivation? Journal of Personality and Social Psychology, 77, 1026-1040.
    • (1999) Journal of Personality and Social Psychology , vol.77 , pp. 1026-1040
    • Eisenberger, R.1    Rhoades, L.2    Cameron, J.3
  • 23
    • 0000729450 scopus 로고
    • Procedural justice and perceived organizational support: Hypothesized effects on job performance
    • R. Cropanzano & K. M. Kacmar (Eds.), Westport, CT: Quorum Press.
    • Fasolo, P. M. (1995). Procedural justice and perceived organizational support: Hypothesized effects on job performance. In R. Cropanzano & K. M. Kacmar (Eds.), Organizational politics, justice, and support: Managing the social climate of work (pp. 185-195). Westport, CT: Quorum Press.
    • (1995) Organizational politics, justice, and support: Managing the social climate of work , pp. 185-195
    • Fasolo, P.M.1
  • 24
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39-50.
    • (1981) Journal of Marketing Research , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 25
    • 84866779634 scopus 로고    scopus 로고
    • he role of organizational citizenship behaviors in mediating the relationship between HR practices and organization outcomes. Paper presented at the Academy of Management, Denver, CO.
    • Gardner, T. M., Moynihan, L. M., & Wright, P. M. (2002). The role of organizational citizenship behaviors in mediating the relationship between HR practices and organization outcomes. Paper presented at the Academy of Management, Denver, CO.
    • (2002)
    • Gardner, T.M.1    Moynihan, L.M.2    Wright, P.M.3
  • 27
    • 0000039816 scopus 로고
    • The norm of reciprocity: A preliminary statement
    • Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25, 161-178.
    • (1960) American Sociological Review , vol.25 , pp. 161-178
    • Gouldner, A.W.1
  • 28
    • 0000203435 scopus 로고    scopus 로고
    • A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium
    • Griffeth, R. W., Hom, P. S., & Gaertner, S. (2000). A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of Management, 26, 463-488.
    • (2000) Journal of Management , vol.26 , pp. 463-488
    • Griffeth, R.W.1    Hom, P.S.2    Gaertner, S.3
  • 31
    • 13144250328 scopus 로고
    • The impact of human resource management practices on turnover, productivity, and corporate financial performance
    • Huselid, M. A. (1995). The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal, 38, 635-672.
    • (1995) Academy of Management Journal , vol.38 , pp. 635-672
    • Huselid, M.A.1
  • 32
    • 0030201205 scopus 로고    scopus 로고
    • Sources of perceived organizational support: Goal setting and feedback
    • Hutchison, S., & Garstka, M. L. (1996). Sources of perceived organizational support: Goal setting and feedback. Journal of Applied Social Psychology, 26, 1351-1366.
    • (1996) Journal of Applied Social Psychology , vol.26 , pp. 1351-1366
    • Hutchison, S.1    Garstka, M.L.2
  • 35
    • 0035583523 scopus 로고    scopus 로고
    • The effects of employee satisfaction organizational citizenship behavior, and turnover on organizational effectiveness: A unit-level, longitudinal study
    • Koys, D. J. (2001). The effects of employee satisfaction organizational citizenship behavior, and turnover on organizational effectiveness: A unit-level, longitudinal study. Personnel Psychology, 54, 101-114.
    • (2001) Personnel Psychology , vol.54 , pp. 101-114
    • Koys, D.J.1
  • 40
    • 63149180628 scopus 로고    scopus 로고
    • Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality
    • Liao, H., Toya, K., Lepak, D. P., & Hong, Y. (2009). Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality. Journal of Applied Psychology, 94, 371-391.
    • (2009) Journal of Applied Psychology , vol.94 , pp. 371-391
    • Liao, H.1    Toya, K.2    Lepak, D.P.3    Hong, Y.4
  • 41
    • 0001429002 scopus 로고
    • Human resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry
    • MacDuffie, J. P. (1995). Human resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry. Industrial and Labor Relations Review, 48, 197-221.
    • (1995) Industrial and Labor Relations Review , vol.48 , pp. 197-221
    • MacDuffie, J.P.1
  • 42
    • 23044521671 scopus 로고    scopus 로고
    • Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships
    • Masterson, S. S., Lewis, K., Goldman, B. M., & Taylor, M. S. (2000). Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships. Academy of Management Journal, 43, 738-748.
    • (2000) Academy of Management Journal , vol.43 , pp. 738-748
    • Masterson, S.S.1    Lewis, K.2    Goldman, B.M.3    Taylor, M.S.4
  • 43
    • 11944272672 scopus 로고
    • A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment
    • Mathieu, J. E., & Zajac, D. M. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 108, 171-194.
    • (1990) Psychological Bulletin , vol.108 , pp. 171-194
    • Mathieu, J.E.1    Zajac, D.M.2
  • 44
    • 0032091198 scopus 로고    scopus 로고
    • Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior
    • Moorman, R. H., Blakely, G. L., & Niehoff, B. P. (1998). Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior? Academy of Management Journal, 41, 351-357.
    • (1998) Academy of Management Journal , vol.41 , pp. 351-357
    • Moorman, R.H.1    Blakely, G.L.2    Niehoff, B.P.3
  • 45
    • 84919535885 scopus 로고    scopus 로고
    • Variability within organizations: Implications for strategic human resource management
    • D. B. Smith (Ed.), New York, NY: Lawrence Erlbaum.
    • Nishii, L. H., & Wright, P. M. (2008). Variability within organizations: Implications for strategic human resource management. In D. B. Smith (Ed.), The people make the place (pp. 225-248). New York, NY: Lawrence Erlbaum.
    • (2008) The people make the place , pp. 225-248
    • Nishii, L.H.1    Wright, P.M.2
  • 48
    • 60349104055 scopus 로고    scopus 로고
    • Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis
    • Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94, 122-141.
    • (2009) Journal of Applied Psychology , vol.94 , pp. 122-141
    • Podsakoff, N.P.1    Whiting, S.W.2    Podsakoff, P.M.3    Blume, B.D.4
  • 50
    • 21344475299 scopus 로고
    • Organizational citizenship behavior and sales unit effectiveness
    • Podsakoff, P. M., & MacKenzie, S. B. (1994). Organizational citizenship behavior and sales unit effectiveness. Journal of Marketing Research, 31, 351-363.
    • (1994) Journal of Marketing Research , vol.31 , pp. 351-363
    • Podsakoff, P.M.1    MacKenzie, S.B.2
  • 51
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: A critical review of the literature and recommended remedies
    • Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 879-903
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Lee, J.Y.3    Podsakoff, N.P.4
  • 53
    • 84880973434 scopus 로고    scopus 로고
    • Perceived organizational support: A review of the literature
    • Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87, 698-714.
    • (2002) Journal of Applied Psychology , vol.87 , pp. 698-714
    • Rhoades, L.1    Eisenberger, R.2
  • 54
    • 85047683811 scopus 로고    scopus 로고
    • Affective commitment to the organization: The contribution of perceived organizational support
    • Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective commitment to the organization: The contribution of perceived organizational support. Journal of Applied Psychology, 86, 825-836.
    • (2001) Journal of Applied Psychology , vol.86 , pp. 825-836
    • Rhoades, L.1    Eisenberger, R.2    Armeli, S.3
  • 55
    • 0013373532 scopus 로고    scopus 로고
    • Human resource practices, organizational climate, and customer satisfaction
    • Rogg, K. L., Schmidt, D. B., Shull, C., & Schmitt, N. (2001). Human resource practices, organizational climate, and customer satisfaction. Journal of Management, 27, 431-449.
    • (2001) Journal of Management , vol.27 , pp. 431-449
    • Rogg, K.L.1    Schmidt, D.B.2    Shull, C.3    Schmitt, N.4
  • 56
    • 0030553889 scopus 로고    scopus 로고
    • Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity
    • Settoon, R. P., Bennett, N., & Liden, R. C. (1996). Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity. Journal of Applied Psychology, 81, 219-227.
    • (1996) Journal of Applied Psychology , vol.81 , pp. 219-227
    • Settoon, R.P.1    Bennett, N.2    Liden, R.C.3
  • 58
    • 0000371402 scopus 로고
    • A construct validity study of the survey of perceived organizational support
    • Shore, L. M., & Tetrick, L. E. (1991). A construct validity study of the survey of perceived organizational support. Journal of Applied Psychology, 76, 637-643.
    • (1991) Journal of Applied Psychology , vol.76 , pp. 637-643
    • Shore, L.M.1    Tetrick, L.E.2
  • 59
    • 84875514169 scopus 로고    scopus 로고
    • Mediation in experimental and nonexperimental studies: New procedures and recommendations
    • Shrout, P. E., & Bolger, N. (2002). Mediation in experimental and nonexperimental studies: New procedures and recommendations. Psychological Methods, 7, 422-445.
    • (2002) Psychological Methods , vol.7 , pp. 422-445
    • Shrout, P.E.1    Bolger, N.2
  • 60
    • 0000802646 scopus 로고
    • Integrated manufacturing and human resource management: A human capital perspective
    • Snell, S. A., & Dean, J. W. (1992). Integrated manufacturing and human resource management: A human capital perspective. Academy of Management Journal, 35, 467-504.
    • (1992) Academy of Management Journal , vol.35 , pp. 467-504
    • Snell, S.A.1    Dean, J.W.2
  • 61
    • 0037303464 scopus 로고    scopus 로고
    • Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange (CSX)
    • Susskind, A. M., Kacmar, K. M., & Borchgrevink, C. P. (2003). Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange (CSX). Journal of Applied Psychology, 88, 179-187.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 179-187
    • Susskind, A.M.1    Kacmar, K.M.2    Borchgrevink, C.P.3
  • 62
    • 0001994931 scopus 로고
    • Service quality and management practices: A look at employee attitudes, customer satisfaction, and bottom-line consequences
    • Tornow, W. W., & Wiley, J. W. (1991). Service quality and management practices: A look at employee attitudes, customer satisfaction, and bottom-line consequences. Human Resource Planning, 14, 105-115.
    • (1991) Human Resource Planning , vol.14 , pp. 105-115
    • Tornow, W.W.1    Wiley, J.W.2
  • 65
    • 0033454272 scopus 로고    scopus 로고
    • The impact of high involvement work processes on organizational effectiveness: A second-order latent variable approach
    • Vandenberg, R. J., Richardson, H. A., & Eastman, L. J. (1999). The impact of high involvement work processes on organizational effectiveness: A second-order latent variable approach. Group & Organization Management, 24, 300-339.
    • (1999) Group & Organization Management , vol.24 , pp. 300-339
    • Vandenberg, R.J.1    Richardson, H.A.2    Eastman, L.J.3
  • 67
    • 0031071041 scopus 로고    scopus 로고
    • Perceived organizational support and leader-member exchange: A social exchange perspective
    • Wayne, S. J., Shore, L. M., & Liden, R. C. (1997). Perceived organizational support and leader-member exchange: A social exchange perspective. Academy of Management Journal, 40, 82-111.
    • (1997) Academy of Management Journal , vol.40 , pp. 82-111
    • Wayne, S.J.1    Shore, L.M.2    Liden, R.C.3
  • 68
    • 0036626284 scopus 로고    scopus 로고
    • The role of fair treatment and rewards in perceptions of organizational support and leader member exchange
    • Wayne, S. J., Shore, L. M., Bommer, W. H., & Tetrick, L. E. (2002). The role of fair treatment and rewards in perceptions of organizational support and leader member exchange. Journal of Applied Psychology, 87, 590-598.
    • (2002) Journal of Applied Psychology , vol.87 , pp. 590-598
    • Wayne, S.J.1    Shore, L.M.2    Bommer, W.H.3    Tetrick, L.E.4
  • 69
    • 84965736505 scopus 로고
    • Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors
    • Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17, 601-617.
    • (1991) Journal of Management , vol.17 , pp. 601-617
    • Williams, L.J.1    Anderson, S.E.2
  • 70
    • 84973830767 scopus 로고
    • Exchange ideology as a moderator of the relationships between importance of participation in decision-making and job-attitudes
    • Witt, L. A. (1992). Exchange ideology as a moderator of the relationships between importance of participation in decision-making and job-attitudes. Human Relations, 45, 73-85.
    • (1992) Human Relations , vol.45 , pp. 73-85
    • Witt, L.A.1
  • 71
    • 0039938748 scopus 로고    scopus 로고
    • High commitment management in the U.K.: Evidence from the Workplace Industrial Relations Survey and Employers' Manpower and Skills Practices Survey
    • Wood, S., & de Menezes, L. (1998). High commitment management in the U.K.: Evidence from the Workplace Industrial Relations Survey and Employers' Manpower and Skills Practices Survey. Human Relations, 51, 485-515.
    • (1998) Human Relations , vol.51 , pp. 485-515
    • Wood, S.1    de Menezes, L.2
  • 74
    • 84866782235 scopus 로고    scopus 로고
    • uilding human capital and organizational capability. Technical Report. Cornell University, Ithaca, NY.
    • Wright, P. M., McMahan, G. C., Snell, S., & Gerhardt, B. (1998). Building human capital and organizational capability. Technical Report. Cornell University, Ithaca, NY.
    • (1998)
    • Wright, P.M.1    McMahan, G.C.2    Snell, S.3    Gerhardt, B.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.