Service fairness and customer satisfaction in internet banking: Exploring the mediating effects of trust and customer value

Internet Research

Volumn 22, Issue 4, 2012, Pages 482-498

  Zhu, Yu Qian ^a   Chen, Houn Gee ^a  

^a NATIONAL TAIWAN UNIVERSITY   (Taiwan)

Author keywords

Customer satisfaction; Internet banking; Perceived value; Service fairness; Trust

Indexed keywords

EID: 84865115669     PISSN: 10662243     EISSN: None     Source Type: Journal    
DOI: 10.1108/10662241211251006     Document Type: Article

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