Viable service systems and decision making in service management

Journal of Service Management

Volumn 23, Issue 4, 2012, Pages 498-526

  Badinelli, Ralph ^a   Barile, Sergio ^b   Ng, Irene ^c   Polese, Francesco ^d   Saviano, Marialuisa ^d   Di Nauta, Primiano ^e  

^a VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY   (United States)

^b SAPIENZA UNIVERSITY OF ROME   (Italy)

^c UNIVERSITY OF WARWICK   (United Kingdom)

^d UNIVERSITY OF SALERNO   (Italy)

^e UNIVERSITY OF FOGGIA   (Italy)

Author keywords

Complex service systems; Complexity; Decision making; Fuzzy logic; Service systems; Viable Systems Approach

Indexed keywords

EID: 84864437439     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231211260396     Document Type: Article

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