Reflections on service systems boundaries: A viable systems perspective. The case of the London Borough of Sutton

European Management Journal

Volumn 30, Issue 5, 2012, Pages 451-465

  Barile, Sergio ^a   Saviano, Marialuisa ^b   Polese, Francesco ^b   Di Nauta, Primiano ^c  

^a SAPIENZA UNIVERSITY OF ROME   (Italy)

^b UNIVERSITY OF SALERNO   (Italy)

^c UNIVERSITY OF FOGGIA   (Italy)

Author keywords

Complexity; Service systems; System's boundaries; Viable Systems Approach (vSa)

Indexed keywords

EID: 84865990480     PISSN: 02632373     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.emj.2012.05.004     Document Type: Article

References (72)

1. Ackoff R.L. Systems thinking for curious managers 2010, Triarchy Press, UK.
2. Aldrich H. Organization and environment 1979, Prentice-Hall, Englewood Cliffs.
3. Alter S. Service system fundamentals: Work system, value chain and life cycle. IBM System Journal 2008, 47(1):71-85.
4. Andreu L., Ng I.C.L., Maull R., Shadbolt W. Reducing the fear of crime in a community as a complex service system: The Case of London Borough of Sutton, Introduction to the FMM 2011 2011, Cambridge.
5. Ashby W.R. An introduction to cybernetics 1956, Chapman & Hall, London.
6. Barile S. Contributi sul pensiero sistemico in economia d'impresa 2000, Arnia, Salerno.
7. Barile S. Management Sistemico Vitale 2009, Giappichelli, Torino.
8. Barile, S. (2009b). The dynamic of information varieties in the processes of decision making. Proceedings of the 13th World Multiconference on Systemics, Cybernetics and Informatics: WMSCI. Orlando, US.
9. Barile S. Management sistemico vitale 2011, International Printing, Avellino.
10. Barile, S., & Di Nauta, M. (2011). Viable Systems Approach for territory development. In Various Authors. Contributions to theoretical and practical advances in management. A Viable Systems Approach (vSa). (pp. 199-245), Avellino: International Printing.
11. Barile, S., & Saviano, M. (2011a). Foundations of systems thinking: the structure-system paradigm. In Various Authors. Contributions to theoretical and practical advances in management. A Viable Systems Approach (vSa). (pp. 1-26), Avellino: International Printing.
12. Barile, S., & Saviano, M. (2011b). Qualifying the concept of systems complexity. In Various Authors. Contributions to theoretical and practical advances in management. A Viable Systems Approach (vSa). ASVSA, Association for research on Viable Systems (pp. 27-63), Avellino: International Printing.
13. Barile S., Pels J., Polese F., Saviano M. An Introduction on the Viable Systems Approach and its contribution to Marketing. Journal of Business Market Management 2012, 2:54-78.
14. Barile S., Polese F. Linking viable systems approach and many-to-many network approach to service-dominant logic and service science. International Journal of Quality and Service Sciences 2010, 2(1):23-42.
15. Barile S., Polese F. Smart service systems and viable service systems. Service Science 2010, 2(1):21-40.
16. Barile S., Saviano M. A new perspective of systems complexity in service science. Impresa, Ambiente, Management 2010, 4(3):375-414.
17. Barile S., Spohrer J., Polese F. System thinking for service research advances. Service Science 2010, 2(1):i-iii.
18. Barlett C.A., Goshal C. Managing across boarders: The transactional solution 1989, Harvard Business School Press, Boston.
19. Beer S. Brain of the firm 1972, The Penguin Press, London.
20. Bogdanov A. Tektologiya: Vseobschaya Organizatsionnaya Nauka 1922, Berlin and Petrograd-Moscow.
21. Bourne E.J. The anxiety & phobia workbook 2010, New Harbinger Publications Inc., Oakland.
22. Capra F. The web of life 1997, Doubleday-Anchor Book, New York.
23. Checkland P.B. Systems thinking, systems practice 1981, Whiley, Chichester.
24. De Toni A.F., Comello L. Prede o ragni. Uomini e organizzazioni nella ragnatela della complessità 2005, Utet, Torino.
25. Demirkan H., Kauffman R.J., Vayghan J.A., Fill H.G., Karagiannis D., Maglio P.P. Service-oriented technology and management: Perspectives on research and practice for the coming decade. Perspectives on the technology of service operations. Electronic Commerce Research and Applications 2008, 7:356-376.
26. Dooley K.J., Van de Ven A.H. Explaining complex system dynamics. Organization Science 1999, 10(3):358-372.
27. Forrester J.W. Dynamic models of economic systems and industrial organizations. System Dynamics Review 2003, 19(4):331-345.
28. Fortnow L., Homer S. A short history of computational complexity. Bulletin of the EATCS 2003, 80:95-133.
29. Golinelli, G. M. (2000). L'approccio sistemico al governo dell'impresa. L'impresa sistema vitale (Vol. I). Padova: Cedam.
30. Golinelli G.M. Viable systems approach (VSA). Governing business dynamics 2010, Kluwer Cedam, Padova.
31. Grönroos C. Adopting a service business logic in relational business-to-business marketing - value creation, interaction and joint value co-creation. Proceedings of the Otago Forum 2008, 2:269-287.
32. Gummesson E., Mele C., Polese F. Service science S-D logic and network theory: Integrating the perspectives for a new research agenda. Service science, S-D logic and network theory 2009, 1-6. Giannini, Napoli. E. Gummesson, C. Mele, F. Polese (Eds.).
33. Gummesson E., Mele C., Polese F. Integrating the 3 pillars of the 2011 Naples forum on service: S-D logic, network & systems theory and service science. Service-Dominant Logic, Network & Systems Theory and Service Science 2011, 5-6. Giannini, Napoli. E. Gummesson, C. Mele, F. Polese (Eds.).
34. Gummesson E., Polese F. B2B is not an island. Journal of Business & Industrial Marketing 2009, 24(5):337-350.
35. IfM, IBM Succeeding through service innovation: A service perspective for education, research, business and government 2008, University of Cambridge Institute for Manufacturing, Cambridge.
36. Katzan H. Foundations of service science concepts and facilities. Journal of Service Science 2008, 1(1):1-22.
37. Lambert D.M., Garcia-Dastugue S.J. Cross-functional business processes for the implementation of service-dominant logic. The service dominant logic of marketing: Dialog, debate and directions 2006, 150-165. M. E. Sharpe Armonk, New York. R.F. Lusch, S.L. Vargo (Eds.).
38. Laszlo E. The systems view of the world: A holistic vision for our time 1996, Hampton Press, New Jersy.
39. Laumann E.O., Marsden P.V., Prensky D. The boundary specification problem in network analysis. Research methods in social network analysis 1992, 61-87. Transaction Publishers. L.C. Freeman, D.R. White, A.K. Romney (Eds.).
40. Lawrence P., Lorsch J. Differentiation and integration in complex organizations. Administrative Science Quarterly 1967, 12:1-30.
41. Le Moigne J. La modélisation des systèmes complexes 2002, Dunot, Paris.
42. Maglio P.P., Spohrer J. Fundamentals of service science. Journal of the Academy of Marketing Science 2008, 36(1):18-20.
43. Maglio P.P., Srinivasan S., Kreulen J.T., Spohrer J. Service systems, service scientists, SSME and innovation. Communication of the ACM 2006, 49(7):81-85.
44. Mele C., Pels J., Polese F. A brief review of systems theories and their managerial applications. Service Science 2010, 2(1/2):126-135.
45. Mele C., Polese F. Key dimensions of service systems: Interaction in social & technological networks to foster value co-creation. The science of service systems 2011, 37-59. Springer. H. Demirkan, J. Spohrer, V. Krishna (Eds.).
46. Miller J.H., Page S.E. Complex adaptive systems: An introduction to computational models of social life 2007, Princeton University Press, Princeton.
47. Ng, I. C. L., Williams, J., & Neely, A. (2009). Outcome-based contracting: Changing the boundaries of B2B customer relationships. Advanced Institute of Management (AIM) Research Executive Briefing Series.
48. Ng I.C.L., Badinelli R., Polese F., Di Nauta P., Löbler H., Halliday S. S-D Logic Research Directions and Opportunities: The Perspective of Systems, Complexity and Engineering. Marketing Theory 2012, http://dx.doi.org/1470593111429519.
49. Ng I.C.L., Maull R., Smith L. Embedding the new discipline of service science. The science of service systems 2010, 13-35. Springer, New York. H. Demirkan, J. Spohrer, V. Krishna (Eds.).
50. Ng I.C.L., Parry G., Maull R., McFarlane D. Complex engineering service systems: A grand challenge. Complex engineering service systems 2010, 439-454. Springer, New York. I.C.L. Ng, G. Parry, P. Wild, D. McFarlane, P. Tasker (Eds.).
51. Pessa E. What is emergence?. Emergence in complex cognitive, social and biological systems 2002, 379-382. Padova, Kluwer Cedam. G. Minati, E. Pessa (Eds.).
52. Polese, F. (2009). Reflections about value generation through networking culture and social relations. Quaderni di Sinergie, Firms' Government: Value, Processes and, Networks, 16, 193-215.
53. Polese, F., & Di Nauta, P. (2012). A viable systems approach to relationship management in S-D logic and service science. InBusiness Administration Review. Stuttgart: Schäffer-Poeschel Verlag.
54. Prahalad C.K., Ramaswamy V. The future of competition: Co-creating unique value with customers 2004, Harvard Business School Press, Boston, MA.
55. Prigogine I. Origine della complessità. Origini 1990, 93-116. Dedalo, Bari. A.C. Fabian (Ed.).
56. Qiu R.G. Computational thinking of service systems: Dynamics and adaptiveness modeling. Service Science 2009, 1(1):42-55.
57. Rullani E. Economia della conoscenza 2004, Carocci Editore, Creatività e valore nel capitalismo delle reti, Roma.
58. Saviano M., Berardi M. Decision making under complexity. The case of SME. Managerial and Entrepreneurial Developments in the Mediterranean Area. 2nd Annual EuroMed Conference Readings Book Proceedings 2009, 1439-1463. EuroMedPress, Cyprus. V. Vrontis, Y. Weber, R. Kaufmann, S. Tarba (Eds.).
59. Saviano M., Iorio G. How far from participatory governance? A survey on e-democracy in Italian municipalities. In PRAGYAA - Journal of Management - Faculty of Management Studies, Mody Institute of Technology & Science 2010, 1(2):1-18.
60. Sawyer R.K. Social emergence. Societies as complex systems 2005, Cambridge University Press, Cambridge, UK.
61. Seligman M.E.P., Walker E.F., Rosenhan D.L. Abnormal psychology 2001, W.W. Norton & Company, New York.
62. Siano A. L'alibi della complessità nelle analisi strategiche: giustificazione alla rinuncia alla comprensione del fenomeno o sfida per gli altri studiosi?. Esperienze d'impresa 1997, 1:113-126.
63. Simon, H. A. (1969), The Architecture of Complexity. The Sciences of the Artificial. Cambridge, MA: MIT Press.
64. Spohrer J., Anderson L., Pass N., Ager T. Service science and S-D logic 2008, Proceedings of the Otago Forum.
65. Spohrer J., Maglio P.P., Bailey J., Gruhl D. Steps toward a science of service systems. IEEE Computer 2007, 40(1):71-77.
66. Tainter J.A. The collapse of complex societies 1988, Cambridge University Press, Cambridge.
67. Vannini A., Di Corpo U. A retrocausal model of life. Filters and reflections: Perspectives on reality 2009, 231-244. ICRL Press, Princeton, NJ, USA. J. Zachary, D. Brenda, J. Robert (Eds.).
68. Vargo S.L., Lusch R.F. Service-dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science 2008, 36(1):1-10.
69. Vargo S.L., Maglio P.P., Akaka M.A. On value and value co-creation - A service systems and service logic perspective. European Management Journal 2008, 26(3):145-152.
70. Various authors Contributions to theoretical and practical advances in management. A Viable Systems Approach (vSa) 2011, International Printing, Avellino.
71. von Bertalanffy L. General system theory: Foundations, development, applications 1968, George Braziller, New York.
72. Watzlavick P., Weakland G.H., Fish R. Change: Principles of Problem Formation and Problem Resolution 1974, W.W. Norton & Company, New York.