Understanding the Relationships Between Commitment and Voice: Hypotheses, Empirical Evidence, and Directions for Future Research

Journal of Service Research

Volumn 15, Issue 3, 2012, Pages 296-315

  Beatty, Sharon E ^a   Reynolds, Kristy E ^a   Noble, Stephanie M ^b   Harrison, Mary P ^c  

^a UNIVERSITY OF ALABAMA   (United States)

^b UNIVERSITY OF TENNESSEE   (United States)

^c BIRMINGHAM SOUTHERN COLLEGE   (United States)

Author keywords

personality variables; relationship marketing; three component commitment model; voice; word of mouth

Indexed keywords

EID: 84864318134     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670512440835     Document Type: Article

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