메뉴 건너뛰기




Volumn 23, Issue 3, 2012, Pages 416-439

Transitioning from a goods-dominant to a service-dominant logic: Visualising the value proposition of Rolls-Royce

Author keywords

Asset valuation; Resources; Service dominant logic; Services; Value; Value proposition

Indexed keywords


EID: 84863622327     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231211248480     Document Type: Article
Times cited : (87)

References (80)
  • 1
    • 33846919290 scopus 로고    scopus 로고
    • Analyzing the benefits of lean manufacturing and value stream mapping via simulation: A process sector case study
    • Abdulmalek, F. and Rajgopal, J. (2007), "Analyzing the benefits of lean manufacturing and value stream mapping via simulation: a process sector case study" in International Journal of Production Economics, Vol. 107, No. 1, pp. 223-36.
    • (2007) International Journal of Production Economics , vol.107 , Issue.1 , pp. 223-236
    • Abdulmalek, F.1    Rajgopal, J.2
  • 2
    • 0002809748 scopus 로고
    • Capturing the value of supplementary services
    • Anderson, J.C. and Narus, J.A. (1995), "Capturing the value of supplementary services" in Harvard Business Review, Vol. 73, No. 1, pp. 75-83.
    • (1995) Harvard Business Review , vol.73 , Issue.1 , pp. 75-83
    • Anderson, J.C.1    Narus, J.A.2
  • 3
    • 0037153021 scopus 로고    scopus 로고
    • Design of a rapid response and high efficiency service by lean production principles: Methodology and evaluation of variability of performance
    • Arbos, L.C. (2002), "Design of a rapid response and high efficiency service by lean production principles: methodology and evaluation of variability of performance" in International Journal of Production Economics, Vol. 80, No. 2, pp. 169-83.
    • (2002) International Journal of Production Economics , vol.80 , Issue.2 , pp. 169-183
    • Arbos, L.C.1
  • 5
    • 68349137252 scopus 로고    scopus 로고
    • The service-dominant logic and the future of marketing
    • Ballantyne, D. and Varey, R.J. (2008), "The service-dominant logic and the future of marketing" in Journal of the Academy of Marketing Science, Vol. 36, No. 1, pp. 11-14.
    • (2008) Journal of the Academy of Marketing Science , vol.36 , Issue.1 , pp. 11-14
    • Ballantyne, D.1    Varey, R.J.2
  • 6
    • 1642618618 scopus 로고    scopus 로고
    • Invited commentaries on 'evolving to a new dominant logic for marketing'
    • Bolton, R. (2004), "Invited commentaries on 'evolving to a new dominant logic for marketing'" in Journal of Marketing, Vol. 68, No. 1, pp. 18-27.
    • (2004) Journal of Marketing , vol.68 , Issue.1 , pp. 18-27
    • Bolton, R.1
  • 7
    • 79953721689 scopus 로고    scopus 로고
    • Contextualization and value-in-context: How context frames exchange
    • Chandler, J.D. and Vargo, S.L. (2011), "Contextualization and value-in-context: how context frames exchange" in Marketing Theory, Vol. 11, No. 1, pp. 35-49.
    • (2011) Marketing Theory , vol.11 , Issue.1 , pp. 35-49
    • Chandler, J.D.1    Vargo, S.L.2
  • 8
    • 84863607450 scopus 로고
    • Value-added services
    • Collins, H. (1986), "Value-added services" in Facilities, Vol. 4, No. 5, p. 13.
    • (1986) Facilities , vol.4 , Issue.5 , pp. 13
    • Collins, H.1
  • 11
    • 79251571132 scopus 로고    scopus 로고
    • Guest editorial: How technology is changing the design and delivery of services
    • Davis, M.M., Spohrer, J.C. and Maglio, P.P. (2011), "Guest editorial: how technology is changing the design and delivery of services" in Operations Management Research, Vol. 4, Nos 1/2, pp. 1-5.
    • (2011) Operations Management Research , vol.4 , Issue.1-2 , pp. 1-5
    • Davis, M.M.1    Spohrer, J.C.2    Maglio, P.P.3
  • 12
    • 1642618618 scopus 로고    scopus 로고
    • Commentary on 'evolving to a new dominant logic in marketing'
    • Deighton, J. and Narayandas, D. (2004), "Commentary on 'evolving to a new dominant logic in marketing'" in Journal of Marketing, Vol. 68, No. 1, pp. 18-27.
    • (2004) Journal of Marketing , vol.68 , Issue.1 , pp. 18-27
    • Deighton, J.1    Narayandas, D.2
  • 14
    • 0003526173 scopus 로고    scopus 로고
    • Prentice-Hall, Upper Saddle River, NJ
    • Dooley, D. (2001), Social Research Methods, Prentice-Hall, Upper Saddle River, NJ.
    • (2001) Social Research Methods
    • Dooley, D.1
  • 16
    • 34047207566 scopus 로고    scopus 로고
    • Theory building from cases: Opportunities and challenges
    • Eisenhardt, K. and Graebner, M. (2007), "Theory building from cases: opportunities and challenges" in Academy of Management Journal, Vol. 50, No. 1, pp. 25-32.
    • (2007) Academy of Management Journal , vol.50 , Issue.1 , pp. 25-32
    • Eisenhardt, K.1    Graebner, M.2
  • 17
    • 0001936397 scopus 로고
    • Learning is the core of organisational survival: Action learning is the key integrating process
    • Garratt, R. (1987), "Learning is the core of organisational survival: action learning is the key integrating process" in Journal of Management Development, Vol. 6, No. 2, pp. 38-44.
    • (1987) Journal of Management Development , vol.6 , Issue.2 , pp. 38-44
    • Garratt, R.1
  • 19
    • 0002388032 scopus 로고
    • Conjoint analysis in marketing: New developments with implications for research and practice
    • October
    • Green, P. and Srinivasan, V. (1990), "Conjoint analysis in marketing: new developments with implications for research and practice" in Journal of Marketing, Vol. 54, October, pp. 3-19.
    • (1990) Journal of Marketing , vol.54 , pp. 3-19
    • Green, P.1    Srinivasan, V.2
  • 20
    • 0002173630 scopus 로고
    • From marketing mix to relationship marketing: Towards a paradigm shift in marketing
    • August
    • Grönroos, C. (1994), "From marketing mix to relationship marketing: towards a paradigm shift in marketing" in Asia-Australia Marketing Journal, Vol. 2, August, pp. 9-29.
    • (1994) Asia-Australia Marketing Journal , vol.2 , pp. 9-29
    • Grönroos, C.1
  • 21
    • 2442550793 scopus 로고    scopus 로고
    • The relationship marketing process: Communication, interaction, dialogue, value
    • Grönroos, C. (2004), "The relationship marketing process: communication, interaction, dialogue, value" in Journal of Business & Industrial Marketing, Vol. 19, No. 2, pp. 99-113.
    • (2004) Journal of Business & Industrial Marketing , vol.19 , Issue.2 , pp. 99-113
    • Grönroos, C.1
  • 22
    • 79955699883 scopus 로고    scopus 로고
    • Design of lean manufacturing systems using value stream mapping with simulation: A case study
    • Gurumurthy, A. and Kodali, R. (2011), "Design of lean manufacturing systems using value stream mapping with simulation: a case study" in Journal of Manufacturing Technology Management, Vol. 22, No. 4, pp. 444-73.
    • (2011) Journal of Manufacturing Technology Management , vol.22 , Issue.4 , pp. 444-473
    • Gurumurthy, A.1    Kodali, R.2
  • 25
    • 0032869766 scopus 로고    scopus 로고
    • Tangibles, intangibles and services: A new taxonomy for the classification of output
    • Hill, P. (1999), "Tangibles, intangibles and services: a new taxonomy for the classification of output" in Canadian Journal of Economics - Revue Canadienne D Economique, Vol. 32, No. 2, pp. 426-46.
    • (1999) Canadian Journal of Economics - Revue Canadienne D Economique , vol.32 , Issue.2 , pp. 426-446
    • Hill, P.1
  • 27
    • 0001659923 scopus 로고
    • Managerial response to changing environments: Perspectives and problem sensing from social cognition
    • Kiesler, S. and Sproul, L. (1982), "Managerial response to changing environments: perspectives and problem sensing from social cognition" in Administrative Science Quarterly, Vol. 27, No. 4, pp. 548-70.
    • (1982) Administrative Science Quarterly , vol.27 , Issue.4 , pp. 548-570
    • Kiesler, S.1    Sproul, L.2
  • 28
    • 0001218912 scopus 로고
    • Cognition, meta-cognition, and epistemic cognition: A three-level model of cognitive processing
    • Kitchener, K. (1983), "Cognition, meta-cognition, and epistemic cognition: a three-level model of cognitive processing" in Human Development, Vol. 26, No. 4, pp. 222-32.
    • (1983) Human Development , vol.26 , Issue.4 , pp. 222-232
    • Kitchener, K.1
  • 29
    • 0031476943 scopus 로고    scopus 로고
    • Sociality with objects: Social relations in postsocial knowledge societies
    • Knorr Cetina, K. (1997), "Sociality with objects: social relations in postsocial knowledge societies" in Theory, Culture and Society, Vol. 14, No. 4, pp. 1-30.
    • (1997) Theory, Culture and Society , vol.14 , Issue.4 , pp. 1-30
    • Knorr Cetina, K.1
  • 30
    • 0012454180 scopus 로고    scopus 로고
    • Objectual practice
    • Schatzki, T.R., Knorr Cetina, K., Von Savigny, E. (Eds.), Routledge, London
    • Knorr Cetina, K. (2001), "Objectual practice" in Schatzki, T.R., Knorr Cetina, K. and Von Savigny, E. (Eds.), The Practice Turn in Contemporary Theory, Routledge, London, pp. 175-88.
    • (2001) The Practice Turn in Contemporary Theory , pp. 175-188
    • Knorr Cetina, K.1
  • 32
    • 0003902676 scopus 로고    scopus 로고
    • Prentice-Hall, Upper Saddle River, NJ, 11th ed
    • Kotler, P. (2003), Marketing Management, 11th ed., Prentice-Hall, Upper Saddle River, NJ.
    • (2003) Marketing Management
    • Kotler, P.1
  • 33
    • 33845395877 scopus 로고    scopus 로고
    • Supplier-switching inertia and competitive asymmetry: A demand-side perspective
    • Li, S., Madhok, A., Plaschka, G. and Verma, R. (2006), "Supplier-switching inertia and competitive asymmetry: a demand-side perspective" in Decision Sciences, Vol. 37, No. 4, pp. 547-76.
    • (2006) Decision Sciences , vol.37 , Issue.4 , pp. 547-576
    • Li, S.1    Madhok, A.2    Plaschka, G.3    Verma, R.4
  • 34
    • 78651280073 scopus 로고    scopus 로고
    • Reframing supply-chain management: A service-dominant logic perspective
    • Lusch, R.F. (2011), "Reframing supply-chain management: a service-dominant logic perspective" in Journal of Supply Chain Management, Vol. 47, No. 1, pp. 14-18.
    • (2011) Journal of Supply Chain Management , vol.47 , Issue.1 , pp. 14-18
    • Lusch, R.F.1
  • 35
    • 79960420601 scopus 로고    scopus 로고
    • Assessing value-in-use: A conceptual framework and exploratory study
    • Macdonald, E., Wilson, H., Martinez, V. and Toossi, A. (2011), "Assessing value-in-use: a conceptual framework and exploratory study" in Industrial Marketing Management, Vol. 40, No. 5, pp. 671-82.
    • (2011) Industrial Marketing Management , vol.40 , Issue.5 , pp. 671-682
    • Macdonald, E.1    Wilson, H.2    Martinez, V.3    Toossi, A.4
  • 37
    • 0032119946 scopus 로고    scopus 로고
    • Building operations management theory through case and field research
    • Meredith, J. (1998), "Building operations management theory through case and field research" in Journal of Operations Management, Vol. 16, No. 4, pp. 441-54.
    • (1998) Journal of Operations Management , vol.16 , Issue.4 , pp. 441-454
    • Meredith, J.1
  • 38
    • 84863632270 scopus 로고    scopus 로고
    • Understanding the clients aspirations and fears
    • Ng, I., Parry, G., Wilde, P., McFarlane, D., Tasker, P. (Eds.), Springer, London
    • Mills, J., Parry, G. and Purchase, V. (2011), "Understanding the clients aspirations and fears" in Ng, I., Parry, G., Wilde, P., McFarlane, D. and Tasker, P. (Eds.), Complex Engineering Service Systems: Concepts and Research, Springer, London, pp. 87-103.
    • (2011) Complex Engineering Service Systems: Concepts and Research , pp. 87-103
    • Mills, J.1    Parry, G.2    Purchase, V.3
  • 39
    • 79955071516 scopus 로고    scopus 로고
    • Creating value through returns management: Exploring the marketing-operations interface
    • Mollenkopf, D.A., Frankel, R. and Russo, I. (2011), "Creating value through returns management: exploring the marketing-operations interface" in Journal of Operations Management, Vol. 29, pp. 391-403.
    • (2011) Journal of Operations Management , vol.29 , pp. 391-403
    • Mollenkopf, D.A.1    Frankel, R.2    Russo, I.3
  • 40
    • 70350345486 scopus 로고    scopus 로고
    • Exploring the financial consequences of the servitization of manufacturing
    • Neely, A. (2008), "Exploring the financial consequences of the servitization of manufacturing" in Operations Management Research, Vol. 1, No. 2, pp. 103-18.
    • (2008) Operations Management Research , vol.1 , Issue.2 , pp. 103-118
    • Neely, A.1
  • 42
    • 84863609234 scopus 로고    scopus 로고
    • Value, variety and viability: Designing for co-creation in a complex system of direct and indirect (goods) service value proposition
    • paper presented at the 2011 Naples Forum on Service - Service Dominant Logic, Network & Systems Theory and Service Science: Integrating Three Perspectives for a New Service Agenda, Capri, Italy, 14-17 June
    • Ng, I.C.L. and Briscoe, G. (2011), "Value, variety and viability: designing for co-creation in a complex system of direct and indirect (goods) service value proposition", paper presented at the 2011 Naples Forum on Service - Service Dominant Logic, Network & Systems Theory and Service Science: Integrating Three Perspectives for a New Service Agenda, Capri, Italy, 14-17 June.
    • (2011)
    • Ng, I.C.L.1    Briscoe, G.2
  • 43
    • 84863620368 scopus 로고    scopus 로고
    • An integrative framework of value
    • paper presented at 12th International Research Conference in Service Management, La Londe les Maures, France, 29 May-1 June
    • Ng, I.C.L., Smith, L.A. and Vargo, S.L. (2012), "An integrative framework of value", paper presented at 12th International Research Conference in Service Management, La Londe les Maures, France, 29 May-1 June.
    • (2012)
    • Ng, I.C.L.1    Smith, L.A.2    Vargo, S.L.3
  • 44
    • 80055037039 scopus 로고    scopus 로고
    • Complex engineering service systems: A grand challenge
    • Ng, I., Parry, G., Wilde, P., McFarlane, D., Tasker, P. (Eds.), Springer, London
    • Ng, I., Parry, G., Maull, R. and McFarlane, D. (2011), "Complex engineering service systems: a grand challenge" in Ng, I., Parry, G., Wilde, P., McFarlane, D. and Tasker, P. (Eds.), Complex Engineering Service Systems: Concepts and Research, Springer, London, pp. 439-54.
    • (2011) Complex Engineering Service Systems: Concepts and Research , pp. 439-454
    • Ng, I.1    Parry, G.2    Maull, R.3    McFarlane, D.4
  • 45
    • 74349086383 scopus 로고    scopus 로고
    • Climbing the value chain: Strategies to create a new product development capability in mature SMEs
    • Noke, H. and Hughes, M. (2010), "Climbing the value chain: strategies to create a new product development capability in mature SMEs" in International Journal of Operations & Production Management, Vol. 30, No. 2, pp. 132-54.
    • (2010) International Journal of Operations & Production Management , vol.30 , Issue.2 , pp. 132-154
    • Noke, H.1    Hughes, M.2
  • 47
    • 0027633471 scopus 로고
    • From value chain to value constellation: Designing interactive strategy
    • Normann, R. and Ramirez, R. (1993), "From value chain to value constellation: designing interactive strategy" in Harvard Business Review, Vol. 71, No. 4, pp. 65-77.
    • (1993) Harvard Business Review , vol.71 , Issue.4 , pp. 65-77
    • Normann, R.1    Ramirez, R.2
  • 48
    • 79959554728 scopus 로고    scopus 로고
    • Service-dominant logic: A rejoinder to Lusch and Vargo's reply
    • O'Shaughnessy, J. and O'Shaughnessy, N.J. (2011), "Service-dominant logic: a rejoinder to Lusch and Vargo's reply" in European Journal of Marketing, Vol. 45, Nos 7/8, pp. 1310-18.
    • (2011) European Journal of Marketing , vol.45 , Issue.7-8 , pp. 1310-1318
    • O'Shaughnessy, J.1    O'Shaughnessy, N.J.2
  • 50
    • 84863632593 scopus 로고    scopus 로고
    • Goods, products and services
    • Macintyre, M., Parry, G.C., Angelis, J. (Eds.), Springer, London
    • Parry, G.C., Newnes, L. and Huang, X. (2011b), "Goods, products and services" in Macintyre, M., Parry, G.C. and Angelis, J. (Eds.), Service Design and Delivery, Springer, London, pp. 19-30.
    • (2011) Service Design and Delivery , pp. 19-30
    • Parry, G.C.1    Newnes, L.2    Huang, X.3
  • 55
    • 84989026753 scopus 로고
    • The dominant logic: A new linkage between diversity and performance
    • Prahalad, C.K. and Bettis, R.A. (1986), "The dominant logic: a new linkage between diversity and performance" in Strategic Management Journal, Vol. 7, No. 6, pp. 485-501.
    • (1986) Strategic Management Journal , vol.7 , Issue.6 , pp. 485-501
    • Prahalad, C.K.1    Bettis, R.A.2
  • 56
    • 0002433505 scopus 로고    scopus 로고
    • Value co-production: Intellectual origins and implications for practice and research
    • Ramirez, R. (1999), "Value co-production: intellectual origins and implications for practice and research" in Strategic Management Journal, Vol. 20, No. 1, pp. 49-65.
    • (1999) Strategic Management Journal , vol.20 , Issue.1 , pp. 49-65
    • Ramirez, R.1
  • 58
    • 0344308714 scopus 로고
    • Charles Griffin and Co., London, 5th ed
    • Senior, N.W. (1863), Political Economy, 5th ed., Charles Griffin and Co., London.
    • (1863) Political Economy
    • Senior, N.W.1
  • 59
    • 1642614989 scopus 로고    scopus 로고
    • From solutions to symbiosis: Blending with your customers
    • Sharma, D., Lucier, C. and Molloy, R. (2002), "From solutions to symbiosis: blending with your customers" in Strategy and Business, Vol. 27, No. 2, pp. 38-43.
    • (2002) Strategy and Business , vol.27 , Issue.2 , pp. 38-43
    • Sharma, D.1    Lucier, C.2    Molloy, R.3
  • 60
    • 0036609605 scopus 로고    scopus 로고
    • Value creation through enriched marketing-operations interfaces: An empirical study in the printed circuit board industry
    • Shawney, R. and Piper, C. (2002), "Value creation through enriched marketing-operations interfaces: an empirical study in the printed circuit board industry" in Journal of Operations Management, Vol. 20, pp. 259-72.
    • (2002) Journal of Operations Management , vol.20 , pp. 259-272
    • Shawney, R.1    Piper, C.2
  • 61
    • 0002705824 scopus 로고
    • Breaking free from product marketing
    • Shostack, L. (1977), "Breaking free from product marketing" in Journal of Marketing, Vol. 41, No. 2, pp. 73-80.
    • (1977) Journal of Marketing , vol.41 , Issue.2 , pp. 73-80
    • Shostack, L.1
  • 62
    • 25144435906 scopus 로고    scopus 로고
    • Process management instead of operations management
    • Silver, E.A. (2004), "Process management instead of operations management" in Manufacturing and Service Operations Management, Vol. 6, No. 4, pp. 273-9.
    • (2004) Manufacturing and Service Operations Management , vol.6 , Issue.4 , pp. 273-279
    • Silver, E.A.1
  • 64
    • 84970642045 scopus 로고
    • Institutional ecology, 'translations' and boundary objects: Amateurs and professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39
    • Star, S.L. and Griesemer, J.R. (1989), "Institutional ecology, 'translations' and boundary objects: amateurs and professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39" in Social Studies of Science, Vol. 19, No. 3, pp. 387-420.
    • (1989) Social Studies of Science , vol.19 , Issue.3 , pp. 387-420
    • Star, S.L.1    Griesemer, J.R.2
  • 65
    • 1642608922 scopus 로고
    • Servitization of business: Adding value by adding services
    • Vandermerwe, S. and Rada, J. (1988), "Servitization of business: adding value by adding services" in European Management Journal, Vol. 6, No. 4, pp. 314-24.
    • (1988) European Management Journal , vol.6 , Issue.4 , pp. 314-324
    • Vandermerwe, S.1    Rada, J.2
  • 66
    • 70349625349 scopus 로고    scopus 로고
    • Toward a transcending conceptualization of relationship: A service-dominant logic perspective
    • Vargo, S.L. (2009), "Toward a transcending conceptualization of relationship: a service-dominant logic perspective" in Journal of Business & Industrial Marketing, Vol. 24, Nos 5/6, pp. 373-9.
    • (2009) Journal of Business & Industrial Marketing , vol.24 , Issue.5-6 , pp. 373-379
    • Vargo, S.L.1
  • 67
    • 79551493693 scopus 로고    scopus 로고
    • Market systems, stakeholders and value propositions: Toward a service-dominant logic-based theory of the market
    • Vargo, S.L. (2011), "Market systems, stakeholders and value propositions: toward a service-dominant logic-based theory of the market" in European Journal of Marketing, Vol. 45, Nos 1/2, pp. 217-22.
    • (2011) European Journal of Marketing , vol.45 , Issue.1-2 , pp. 217-222
    • Vargo, S.L.1
  • 68
    • 84990385227 scopus 로고    scopus 로고
    • The four service marketing myths: Remnants of the goods-based, marketing model
    • Vargo, S.L. and Lusch, R.F. (2004), "The four service marketing myths: remnants of the goods-based, marketing model" in Journal of Service Research, Vol. 6, No. 4, pp. 324-35.
    • (2004) Journal of Service Research , vol.6 , Issue.4 , pp. 324-335
    • Vargo, S.L.1    Lusch, R.F.2
  • 69
    • 85063260164 scopus 로고    scopus 로고
    • Service-dominant logic: What it is, what it is not, what it might be
    • Lusch, R.F., Vargo, S.L. (Eds.), ME Sharpe, Armonk, NY
    • Vargo, S.L. and Lusch, R.F. (2006), "Service-dominant logic: what it is, what it is not, what it might be" in Lusch, R.F. and Vargo, S.L. (Eds.), The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ME Sharpe, Armonk, NY, pp. 43-56.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 43-56
    • Vargo, S.L.1    Lusch, R.F.2
  • 71
    • 44649151144 scopus 로고    scopus 로고
    • On value and value co-creation: A service systems and service logic perspective
    • Vargo, S.L., Maglio, P.M. and Akaka, M.A. (2008), "On value and value co-creation: a service systems and service logic perspective" in European Management Journal, Vol. 26, No. 3, pp. 145-52.
    • (2008) European Management Journal , vol.26 , Issue.3 , pp. 145-152
    • Vargo, S.L.1    Maglio, P.M.2    Akaka, M.A.3
  • 72
    • 78649303676 scopus 로고    scopus 로고
    • Customer choice modeling in hospitality services: A review of past research and discussion of some new applications
    • Verma, R. (2010), "Customer choice modeling in hospitality services: a review of past research and discussion of some new applications" in Cornell Hospitality Quarterly, Vol. 51, No. 4, pp. 470-8.
    • (2010) Cornell Hospitality Quarterly , vol.51 , Issue.4 , pp. 470-478
    • Verma, R.1
  • 73
    • 44249108784 scopus 로고    scopus 로고
    • Predicting customer choice in services using discrete choice analysis
    • Verma, R., Plaschka, G.R., Hanlon, B., Livingston, A. and Kalcher, K. (2008), "Predicting customer choice in services using discrete choice analysis" in IBM Systems Journal, Vol. 47, No. 1, pp. 1-13.
    • (2008) IBM Systems Journal , vol.47 , Issue.1 , pp. 1-13
    • Verma, R.1    Plaschka, G.R.2    Hanlon, B.3    Livingston, A.4    Kalcher, K.5
  • 74
    • 0010559406 scopus 로고    scopus 로고
    • Value creation in buyer-seller relationships: Theoretical considerations and empirical results from a supplier's perspective
    • Walter, A., Ritter, T. and Gemunden, H.G. (2001), "Value creation in buyer-seller relationships: theoretical considerations and empirical results from a supplier's perspective" in Industrial Marketing Management, Vol. 30, No. 4, pp. 365-77.
    • (2001) Industrial Marketing Management , vol.30 , Issue.4 , pp. 365-377
    • Walter, A.1    Ritter, T.2    Gemunden, H.G.3
  • 79
    • 0037278131 scopus 로고    scopus 로고
    • Application of value delivery system (VDS) and performance benchmarking of flexible business process reengineering
    • Yung, W. and Chan, D. (2003), "Application of value delivery system (VDS) and performance benchmarking of flexible business process reengineering" in International Journal of Operations & Production Management, Vol. 23, No. 3, pp. 300-15.
    • (2003) International Journal of Operations & Production Management , vol.23 , Issue.3 , pp. 300-315
    • Yung, W.1    Chan, D.2
  • 80


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.