Assessing Users' Perceptions on how to Improve Public Services Quality

Public Management Review

Volumn 14, Issue 4, 2012, Pages 451-472

  Carvalho, Cláudia ^a   Brito, Carlos ^b  

^a Portucalense University   (Portugal)

^b UNIVERSITY OF PORTO   (Portugal)

Author keywords

Citizen Shops; emotions; expectations; Public services; quality; satisfaction

Indexed keywords

EID: 84861611940     PISSN: 14719037     EISSN: 14719045     Source Type: Journal    
DOI: 10.1080/14719037.2011.649976     Document Type: Article

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