Business process governance: A comparative study of Germany and Japan

Business Process Management Journal

Volumn 18, Issue 2, 2012, Pages 347-371

  Niehaves, Bjoern ^a   Plattfaut, Ralf ^a   Becker, Joerg ^a  

^a UNIVERSITY OF MÜNSTER   (Germany)

Author keywords

Business process management networks; Collaboration; Country comparison; Governance; Process management; Quantitative study

Indexed keywords

EID: 84859510532     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637151211225234     Document Type: Article

References (104)

1. Abdul-Hadi, N., Al-Sudairi, A. and Saleh, A. (2005), "Prioritizing barriers to successful business process reengineering (BPR) efforts in Saudi Arabian construction industry" in Construction Management and Economics, Vol. 23, March, pp. 305-15.
2. Adesola, S. and Baines, T. (2005), "Developing and evaluating a methodology for business process improvement" in Business Process Management Journal, Vol. 11, No. 1, pp. 37-46.
3. Afifi, A.A. and Elashoff, R.M. (1966), "Observations in multivariate statistics I: review of the literature" in Journal of the American Statistical Association, Vol. 61, No. 315, pp. 595-604.
4. Ahmad, H., Francis, A. and Zairi, M. (2007), "Business process reengineering: critical success factors in higher education" in Business Process Management Journal, Vol. 13, No. 3, pp. 451-69.
5. Akhavan, P., Jafari, M. and Ali-Ahmadi, A.R. (2006), "Exploring the interdependency between reengineering and information technology by developing a conceptual model" in Business Process Management Journal, Vol. 12, No. 4, pp. 517-34.
6. Albizu, E. and Olazaran, M. (2006), "BPR implementation in Europe: the adaptation of a management concept" in New Technology, Work and Employment, Vol. 21, No. 1, pp. 43-58.
7. Al-Mashari, M. and Zairi, M. (1999), "BPR implementation process: an analysis of key success and failure factors" in Business Process Management Journal, Vol. 5, No. 1, pp. 87-112.
8. Amoroso, D.L. (1998), "Developing a model to understand reengineering project success" in Proceedings of the 31st Annual Hawaii International Conference on System Sciences, Kohala Coast, HI, January, pp. 500-9.
9. Barnett, G., Rosen, D.A. and Kim, J.H. (2010), "Social networks and online environments: when science and practice co-evolve" in Social Network Analysis and Mining, Vol. 1, No. 1, pp. 27-42.
10. Bhagat, R.S., Kedia, B.L., Harveston, P.D. and Triandis, H.C. (2002), "Cultural variations in the cross-border transfer of organizational knowledge: an integrative framework" in Academy of Management Review, Vol. 27, No. 2, pp. 204-21.
11. Boudreau, M. and Robey, D. (1996), "Coping with contradictions in business process re-engineering" in Information Technology & People, Vol. 9, No. 4, pp. 40-57.
12. Boyle, R.D. (1995), "Avoiding common pitfalls of reengineering" in Management Accounting, Vol. 77, No. 4, pp. 24-38.
13. Chau, P.Y.K., Kuan, K.K.Y. and Liang, T.P. (2007), "Research on IT value: what we have done in Asia and Europe" in European Journal of Information Systems, Vol. 16, No. 4, pp. 196-201.
14. Chin, W.W. and Dibbern, J. (2009), "Permutation based procedure for multi-group PLS analysis: results of tests of differences on simulated data and a cross of information system services between Germany and the USA" Vinzi, V.E., Chin, W.W., Henseler, J. and Wang, H. (Eds.), Handbook of Partial Least Squares: Concepts, Methods and Applications in Marketing and Related Fields, Springer, Heidelberg.
15. Corbitt, G.F., Wright, L. and Christopolus, M. (2000), "New approaches to business process redesign: a case study of collaborative group technology and service mapping" in Group Decision and Negotiation, Vol. 9, No. 2, pp. 97-107.
16. Davenport, T.H. (1993a), "Need radical innovation and continuous improvement? Integrate process reengineering and TQM" in Planning Review, Vol. 21, No. 3, pp. 6-12.
17. Davenport, T.H. (1993b), Process Innovation: Reengineering Work Through Information Technology, Harvard Business School Press, Boston, MA.
18. Davenport, T.H. and Beers, M. (1995), "Managing information about processes" in Journal of Management Information Systems, Vol. 12, No. 1, pp. 57-801.
19. Davenport, T.H. and Short, J. (1990), "The new industrial engineering: information technology and business process redesign" in Sloan Management Review, Vol. 31, No. 4, pp. 11-27.
20. de Bruyn, B. and Gelders, L. (1997), "From TQM to BPR - two case studies in personnel administration" in International Journal of Production Economics, Vol. 50, Nos 2/3, pp. 169-81.
21. Dennis, A.R., Hayes, G. and Daniels, R.M. (1999), "Business process modeling with group support systems" in Journal of Management Information Systems, Vol. 15, No. 4, pp. 115-42.
22. Diamantopoulos, A. and Siguaw, J.A.A. (2006), "Formative versus reflective indicators in organizational measure development: a comparison and empirical illustration" in British Journal of Management, Vol. 17, No. 4, pp. 263-82.
23. Dyer, J.H. (2000), Collaborative Advantage: Winning Through Extended Enterprise Supplier Networks, Oxford University Press, New York, NY.
24. Fisher, D.M. (2004), "The business process maturity model: a practical approach for identifying opportunities for optimization" in Business Process Trends, Vol. 9, No. 4, pp. 11-15.
25. Fornell, C. and Larcker, D.F. (1981), "Structural equation models with unobservable variables and measurement error: algebra and statistics" in Journal of Marketing Research, Vol. 18, No. 3, pp. 382-8.
26. Freeman, R.E. (1984), Strategic Management: A Stakeholder Approach, Pitman, Boston, MA.
27. Grover, V., Jeong, S.R., Kettinger, W.J. and Teng, J.T.C. (1995), "The implementation of business process reengineering" in Journal of Management Information Systems, Vol. 12, No. 1, pp. 109-44.
28. Halachmi, A. and Bovaird, T. (1997), "Process reengineering in the public sector: learning some private sector lessons?" in Technovation, Vol. 17, No. 5, pp. 227-35.
29. Hall, G., Rosenthal, J. and Walde, J. (1993), "How to make reengineering really work" in Harvard Business Review, Vol. 71, No. 6, pp. 119-31.
30. Hammer, M. (1990), "Reengineering work: don't automate obliterate" in Harvard Business Review, Vol. 68, No. 4, pp. 104-12.
31. Hammer, M. and Champy, J. (1993), Reengineering the Corporation: A Manifesto for Business Revolution, Harper Business, New York, NY.
32. Harmon, P. (2010), "The scope and evolution of business process management" in Handbook on Business Process Management, Vol. 1, pp. 37-81.
33. Harrington, B., McLoughlin, K. and Riddel, D. (1998), "Business process re-engineering in the public sector: a case study of the contributions agency" in New Technology Work and Employment, Vol. 13, No. 1, pp. 43-50.
34. Harrison, D.B. and Pratt, M.D. (1992), "A methodology for reengineering businesses" in Planning Review, Vol. 21, No. 2, pp. 6-11.
35. Heeks, R. and Stanforth, C. (2007), "Understanding e-Government project trajectories from an actor-network perspective" in European Journal of Information Systems, Vol. 16, No. 2, pp. 165-77.
36. Henseler, J. and Fassott, G. (2009), "Testing moderating effects in PLS path models: an illustration of available procedures" Vinzi, V.E., Chin, W.W., Henseler, J. and Wang, H. (Eds.), Handbook of Partial Least Squares: Concepts, Methods and Applications in Marketing and Related Fields, Springer, Heidelberg.
37. Henseler, J., Ringle, C.M. and Sinkovics, R.R. (2009), "The use of partial least squares path modeling in international marketing" in Advances in International Marketing, Vol. 20, pp. 277-319.
38. Hinton, P., Brownlow, C. and McMurray, I. (2005), SPSS Explained, 2nd ed., Chapman & Hall, London.
39. Holden, T. and Wilhelmij, P. (1995), "Improved decision making through better integration of human resource and business process factors in a hospital situation" in Journal of Management Information Systems, Vol. 12, No. 3, pp. 21-41.
40. Hung, R.Y.-Y. (2006), "Business process management as competitive advantage: a review and empirical study" in Total Quality Management, Vol. 17, No. 1, pp. 21-40.
41. Hutton, G. (1996), "BPR: overcoming impediments to change in the public sector" in New Technology Work and Employment, Vol. 10, No. 2, pp. 147-51.
42. Irani, Z. and Elliman, T. (2008), "Creating social entrepreneurship in local government" in European Journal of Information Systems, Vol. 17, No. 4, pp. 336-42.
43. Kedia, B.L. and Bhagat, R.S. (1988), "Cultural constraints on transfer of technology across nations: implications for research in international and comparative management" in Academy of Management Review, Vol. 13, No. 4, pp. 559-71.
44. Kettinger, W.J., Teng, J.T.C. and Guha, S. (1997), "Business process change: a study of methodologies, techniques, and tools" in MIS Quarterly, Vol. 21, No. 1, pp. 55-80.
45. Khong, K.W. and Richardson, S. (2003), "Business process reengineering in Malaysian banks and finance companies" in Managing Service Quality, Vol. 13, No. 1, pp. 54-71.
46. Khoong, C.M. (1996), "Culture-sensitive, strategy-level reengineering" in INFOR, Vol. 34, No. 1, pp. 43-56.
47. Klein, M. (1994), "Reengineering methodologies and tools: a prescription for enhancing success" in Information Systems Management, Vol. 11, No. 2, pp. 30-5.
48. Larsen, M.H. and Bjorn-Andersen, N. (2001), "From reengineering to process management - a longitudinal study of BPR in a Danish manufacturing company", Proceedings of the 34th Hawaii International Conference on System Sciences, Maui, HI, 3-6 January.
49. McAdam, R. and Donaghy, J. (1999), "Business process re-engineering in the public sector: a study of staff perceptions and critical success factors" in Business Process Management Journal, Vol. 5, No. 1, pp. 33-49.
50. McAdam, R. and Mitchell, N. (1998), "Development of a business process re-engineering model applicable to the public sector" in Total Quality Management, Vol. 9, Nos 4-5, pp. 160-3.
51. Marcoulides, G.A., Chin, W.W. and Saunders, C. (2009), "A critical look at partial least squares modeling" in MIS Quarterly, Vol. 33, No. 1, pp. 171-5.
52. Marjanovic, O. (2000), "Supporting the 'soft' side of business process reengineering" in Business Process Management Journal, Vol. 6, No. 1, pp. 43-53.
53. Markus, M.L. and Jacobson, D.D. (2010), "Business process governance" in Handbook on Business Process Management, Vol. 2, pp. 201-38.
54. Martinsons, M.G. (1996), "Cultural constraints on radical re-engineering: Hammer and Lewin meet Confucius" in Journal of Applied Management Studies, Vol. 5, No. 1, pp. 85-96.
55. Martinsons, M.G. and Hempel, P.S. (1998), "Chinese business process re-engineering" in International Journal of Information Management, Vol. 18, No. 6, pp. 393-407.
56. Mill, J.S. (1843/2002), A System of Logic: Ratiocinative and Inductive, University Press of the Pacific, Honolulu, HI.
57. Mintzberg, H. (2009), Managing, Berrett-Koehler Publishers, San Francisco, CA.
58. Mosse, B. and Whitley, E.A. (2009), "Critically classifying: UK e-Government website benchmarking and the recasting of the citizen as customer" in Information Systems Journal, Vol. 19, No. 2, pp. 149-73.
59. Murphy, E. (1994), "Cultural values, workplace, democracy and organizational change" Coulson-Thomas, C. (Ed.), Business Process Reengineering: Myth and Reality, Kogan Page, London.
60. Niehaves, B. (2009), Verwaltungsreform in Deutschland und Japan: Eine empirisch-vergleichende Analyse Kooperativer Kommunaler Reformpolitik, VS Verlag für Sozialwissenschaften, Wiesbaden.
61. Niehaves, B. (2011), "Democratizing process innovation: a comparative study of public sector business process management networks", Proceedings of the Hawaii International Conference on System Sciences (HICSS2011), Kauai, HI.
62. Niehaves, B. and Plattfaut, R. (2011a), "Collaborative business process management: status quo and quo vadis" in Business Process Management Journal, Vol. 17, No. 3, pp. 384-402.
63. Niehaves, B. and Plattfaut, R. (2011b), "Market, network, hierarchy: emerging mechanisms of governance in business process management", Proceedings of the 10th IFIP WG 8.5 International Conference on E-government (EGOV 2011), Delft.
64. Niehaves, B., Plattfaut, R. and Becker, J. (2010), "Does your business process management (still) fit the market? A dynamic capability perspective on BPM strategy development", Proceedings of the 16th Americas Conference on Information Systems (AMCIS), Lima, Peru.
65. Niehaves, B., Plattfaut, R., Budde, M. and Becker, J. (2011), "Business process governance: a qualitative case study at PRODUCTION", Proceedings of the 17th Americas Conference on Information Systems (AMCIS 2011), Detroit, MI.
66. Pan, G., Pan, S.L., Newman, M. and Flynn, D. (2006), "Escalation and de-escalation of commitment: a commitment transformation analysis of an e-government project" in Information Systems Journal, Vol. 16, No. 1, pp. 3-21.
67. Peppard, J. and Fitzgerald, D. (1997), "The transfer of culturally-grounded management techniques: the case of business process reengineering in Germany" in European Management Journal, Vol. 15, No. 4, pp. 446-60.
68. Pollitt, C. and Bouckaert, G. (2004), Public Management Reform: A Comparative Analysis, Oxford University Press, Oxford.
69. Powell, S.W. (1990), "Neither market nor hierarchy: network forms of organization" in Research in Organizational Behavior, Vol. 12, No. 1, pp. 295-336.
70. Pritchard, J.-P. and Armistead, C. (1999), "Business process management: lessons from European business" in Business Process Management Journal, Vol. 5, No. 1, pp. 10-32.
71. Ranganathan, C. and Dhaliwal, J.S. (2001), "A survey of business process reengineering practices in Singapore" in Information & Management, Vol. 39, No. 2, pp. 125-34.
72. Rastogi, P. (1994), "Nature, significance and rationale of business process reengineering" in Productivity, Vol. 35, No. 3, pp. 467-76.
73. Ravesteyn, P. and Batenburg, R. (2010), "Cultural differences in implementing business process management systems", Proceedings of the Americas Conference on Information Systems 2010 (AMCIS 2010), Lima, Peru.
74. Ringle, C.M., Wende, S. and Will, S. (2005), SmartPLS 2.0 (M3) Beta, Universität Hamburg, Hamburg, available at: www.smartpls.de.
75. Rosemann, M. and de Bruin, T. (2005), "Towards a business process management maturity model" in Bartmann, D., Rajola, F., Kallinikos, J., Avison, D., Winter, R., Ein-Dor, P., Becker, J., Bodendorf, F. and Weinhardt, C. (Eds.), Proceedings of the 13th European Conference on Information Systems (ECIS 2005), Regensburg, 26-28 May, pp. 521-32.
76. Rosemann, M., de Bruin, T. and Power, B. (2006), "A model to measure business process management maturity and improve performance" in Jeston, J. and Nelis, J. (Eds.), Business Process Management: Practical Guidelines to Successful Implementations, Butterworth-Heinemann, Burlington, MA, pp. 299-315.
77. Shabana, A. (1996), The Effect of Outside Consultants Involvement Over the Success of BPR Projects, College of Business Administration, Texas A&M University, College Station, TX.
78. Sidorova, A. and Isik, O. (2010), "Business process research: a cross-disciplinary review" in Business Process Management Journal, Vol. 16, No. 4, pp. 566-97.
79. Silva, L. and Hirschheim, R. (2007), "Fighting against windmills: strategic information systems and organizational deep structures" in MIS Quarterly, Vol. 31, No. 2, pp. 327-54.
80. Skerlavaj, M., Stemberger, M.I., Skrinjar, R. and Dimovski, V. (2007), "Organizational learning culture - the missing link between business process change and organizational performance" in International Journal of Production Economics, Vol. 106, No. 2, pp. 346-67.
81. Stohr, E.A. and Zhao, J.L. (2001), "Workflow automation: overview and research issues" in Information Systems Frontiers, Vol. 3, No. 3, pp. 281-96.
82. Stroetmann, K. (1994), "Business process reengineering: a German view" Coulson-Thomas, C. (Ed.), Business Process Reengineering: Myth and Reality, Kogan Page, London.
83. Sun, S.X., Zhao, J.L., Nunamaker, J.F. and Sheng, O.R.L. (2006), "Formulating the data flow perspective for business process management" in Information Systems Research, Vol. 17, No. 4, pp. 374-91.
84. Sutcliffe, N. (1999), "Leadership behavior and business process reengineering (BPR) outcomes: an empirical analysis of 30 BPR projects" in Information & Management, Vol. 36, No. 5, pp. 273-86.
85. Tarafdar, M. and Gordon, S.R. (2007), "Understanding the influence of information systems competencies on process innovation: a resource-based view" in Journal of Strategic Information Systems, Vol. 16, No. 4, pp. 353-92.
86. Teece, D.J., Pisano, G. and Shuen, A. (1997), "Dynamic capabilities and strategic management" in Strategic Management Journal, Vol. 18, No. 7, pp. 509-33.
87. Teng, J.T.C., Grover, V. and Fiedler, K.D. (1996), "Developing strategic perspectives on business process reengineering: from process reconfiguration to organizational change" in Omega, Vol. 24, No. 3, pp. 271-94.
88. Thorelli, H.B. (1986), "Networks: between markets and hierarchies" in Strategic Management Journal, Vol. 7, No. 1, pp. 37-51.
89. Towers, S. (1994), Business Process Re-engineering: A Practical Handbook for Executives, Stanley Thomas Ltd, Cheltenham.
90. vom Brocke, J. and Sinnl, T. (2010), "Applying the BPM-Culture-Model: the Hilti case", Proceedings of the Australasian Conference on Information Systems (ACIS 2010), Brisbane, 1-3 December.
91. vom Brocke, J. and Sinnl, T. (2011), "Culture in business process management: a literature review" in Business Process Management Journal, Vol. 17, No. 2, pp. 357-78.
92. Walker, G. and Weber, D. (1984), "A transaction cost approach to make-or-buy decisions" in Administrative Science Quarterly, Vol. 29, No. 3, pp. 373-91.
93. Willcocks, L.P. and Smith, G. (1995), "IT-enabled business process reengineering: organizational and human resource dimensions" in Journal of Strategic Information Systems, Vol. 4, No. 3, pp. 279-301.
94. Willcocks, L.P., Carrie, W. and Jackson, S. (1997), "In pursuit of the reengineering agenda in public administration" in Public Administration, Vol. 75, No. 4, pp. 617-49.
95. Williamson, O.E. (1975), Markets and Hierarchies: Analysis and Antitrust Implications, The Free Press, New York, NY.
96. Williamson, O.E. (1996), The Mechanisms of Governance, Oxford University Press, New York, NY.
97. Williamson, O.E. (1998), "The institutions of governance" in The American Economic Review, Vol. 88, No. 2, pp. 75-9.
98. Wilson, B. and Henseler, J. (2007), "Modeling reflective higher-order constructs using three approaches with PLS path modeling: a Monte Carlo comparison" in Thyne, M., Deans, K.R. and Gnoth, J. (Eds.), Australian and New Zealand Marketing Academy Conference, University of Otago, Dunedin, pp. 791-800.
99. Wu, I.L. (2002), "A model for implementing BPR based on strategic perspectives: an empirical study" in Information & Management, Vol. 39, No. 4, pp. 313-24.
100. Zairi, M. and Sinclair, D. (1995), "Business process re-engineering and process management: a survey of current practice and future trends in integrated management" in Management Decision, Vol. 33, No. 3, pp. 3-16.
101. Armistead, C. and Machin, S. (1997), "Implications of business process management for operations management" in International Journal of Operations & Production Management, Vol. 17, No. 9, pp. 886-98.
102. Chesbrough, H.W. (2003), Open Innovation: The New Imperative for Creating and Profiting from Technology, Harvard Business School Press, Boston, MA.
103. Feller, J., Finnegan, P. and Nilsson, O. (2008), "We have everything to win: collaboration and open innovation in public administration", Proceedings of the International Conference on Information Systems (ICIS 2008), Paper 214, Paris, France.
104. von Hippel, E. (2001), "Innovation by user communities: learning from open-source software" in Sloan Management Review, Vol. 42, No. 4, pp. 82-6.