Cultural differences in implementing business process management systems

16th Americas Conference on Information Systems 2010, AMCIS 2010

Volumn 6, Issue , 2010, Pages 4106-4115

  Ravesteyn, Pascal ^a   Batenburg, Ronald ^b,c  

^a UNIVERSITY OF APPLIED SCIENCES UTRECHT   (Netherlands)

^b UTRECHT UNIVERSITY   (Netherlands)

^c NETHERLANDS INSTITUTE FOR HEALTH SERVICES RESEARCH   (Netherlands)

Author keywords

BPM systems; Critical success factors; Cultural differences; Implementation

Indexed keywords

BPM-SYSTEMS; BUSINESS PROCESS MANAGEMENT SYSTEMS; COMPARATIVE RESEARCH; CRITICAL SUCCESS FACTOR; CULTURAL BACKGROUNDS; CULTURAL DIFFERENCE; IMPLEMENTATION; SUCCESS FACTORS; WEB SURVEYS;

INFORMATION SYSTEMS;

SURVEYS;

EID: 84870332567     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (17)

1. Botta-Genoulaz, A., Millet, P.A. and Grabot, A.B. (2005) A survey on the recent literature onERP systems, Computers in Industry, 56, 510-522.
2. Bradford, M. and Florin, J. (2003) Examining the Role of Innovation Diffusion Factors on the Implementation Success of Enterprise Resource Planning Systems, International Journal of Accountinglnformation Systems, 4, 3, 205-25.
3. Chen, M., Zhang, D. and Zhou, L. (2007) Empowering collaborative commerce with Web services enabled business process management systems, Decision Support Systems, 43, 2, 530-546.
4. Hofstede, G.H. (1982) Culture's consequences: international differences in work-related value, SAGE Publications, Inc. Newbury Park.
5. Hong, K.K. and Kim, Y.G. (2002) The Critical Success Factors for ERP Implementation: an Organizational Fit Perspective, Information & Management, 40, 1, 25-40.
6. International Standard Industrial Classification of all Economic Activities, 2002, ST/ESA/STAT/SER. M/4/Rev.3.1, E.03. XVII.4. http://unstats.un.org/unsd/class/family/family2.asp?Cl=17. Accessed on February 24, 2010.
7. ISO 3166-l-alpha-2 code, http://www.iso.org/iso/english_country_names_and_code_elements. Accessed on February 24, 2010.
8. Kamhawi, E.M. (2007) Critical Factors for Implementation Success of ERP Systems: An Empirical Investigation from Bahrain, International Journal of Enterprise Information Systems, 3, 2, 34-49.
9. Karagiannis, G. (1995) Business Process Management Systems, SIGOISBull. 16, 1, 10-13.
10. Kotter, J.P. (1996) Leading Change, Harvard Business School Press, Boston.
11. Krafzig, D., Banke, K. and Slama, D. (2005) Enterprise SOA: Service Oriented Architecture Best Practices, Prentice Hall PTR, Upper Saddle River, NJ, USA.
12. Ravesteyn, J.P.P. and Batenburg, R. Surveying the Critical Success Factors of BPM-Systems implementation. Accepted for publication in Business Process Management Journal (2008).
13. Ravesteyn, J.P.P. and Jansen, R.L. (2009) A Situational Implementation Method for Business Process Management Systems. Proceedings ofthe Americas Conference on Information Systems (AMCIS 2009).
14. Ravesteyn, J.P.P. and Versendaal, J. (2007) Success Factors of Business Process Management Systems Implementation, in Toleman, M. (Ed.) Proceedings of the Australasian Conference on Information Systems (ACJS2007), December 5-7, Toowoomba, Australia, University of Southern Queensland.
15. Rosemann, M., de Bruin, T. and Hueffner, T. (2004) A Model for Business Process Management Maturity, In Conference Proceedings ofACIS 2004, December 1-3, Hobart, Tasmania, Australia, University of Tasmania.
16. Rosemann, M. and de Bruin, T. (2005) Towards a Business Process Management Maturity Model, In Conference Proceedings ofECIS 2005, May 26-28, Regensburg, Germany.
17. Weske, M. (2007) Business Process Management: Concepts, Languages, Architectures, Springer-Verlag, New York.