Development of a business process re-engineering model applicable to the public sector

Total Quality Management

Volumn 9, Issue 4-5, 1998, Pages 160-163

  Mcadam, Rodney ^a   Mitchell, Neil ^a  

^a UNIVERSITY OF ULSTER   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0542426255     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412988802     Document Type: Article

References (6)

1. BURKE, G. & PEPPARD, J. (1995) Business Process Reengineering - Current Perspectives and Research Directions (London, Kogan Page).
2. EDOSOMWAN, J. (1996) Organisational Transformation and Process Reengineering (London, Kogan Page).
3. HUTTON, G. (1996) Business process reengineering - a public sector view. In: C. ARMISTEAD & ROWLAND (Eds), Managing Business Processes - BPR and Beyond (New York, Wiley).
4. JOHANSSON, H. (1993) Business Process Reengineering: Breakpoint Strategies for Market Dominance (New York, Wiley).
5. MCADAM, R. (1996) An integrated business improvement methodology to refocus business improvement efforts, Business Process Reengineering and Management Journal, 2, pp. 63-71.
6. MICHAEL, S. (1981) Techniques of Organizational Change (New York, McGraw-Hill).