-
2
-
-
0011939750
-
Customer satisfaction, market share, and profi tability: Findings from Sweden
-
Anderson, E., Fornell, C. G. and Lehmann, D. R. (1994) Customer satisfaction, market share, and profi tability: Findings from Sweden. Journal of Marketing 58 (3) : 53-66.
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 53-66
-
-
Anderson, E.1
Fornell, C.G.2
Lehmann, D.R.3
-
3
-
-
8644224809
-
Customer satisfaction and shareholder-value
-
Anderson, E., Fornell, C. G. and Mazvancheryl, S. K. (2004) Customer satisfaction and shareholder-value. Journal of Marketing 68 (4) : 172-185.
-
(2004)
Journal of Marketing
, vol.68
, Issue.4
, pp. 172-185
-
-
Anderson, E.1
Fornell, C.G.2
Mazvancheryl, S.K.3
-
4
-
-
0003997405
-
-
Harlow, England: Financial Times Prentice Hall
-
Armstrong, G., Harker, M., Kotler, P. and Brennan, R. (2009) Marketing: An Introduction. Harlow, England: Financial Times Prentice Hall.
-
(2009)
Marketing: An Introduction
-
-
Armstrong, G.1
Harker, M.2
Kotler, P.3
Brennan, R.4
-
6
-
-
83455198474
-
-
BBDO. Düsseldorf, Germany: BBDO Consulting
-
BBDO. (2009) Brand Parity Studie. Düsseldorf, Germany: BBDO Consulting.
-
(2009)
Brand Parity Studie
-
-
-
7
-
-
33745769271
-
The impact of sponsor fit on brand equity: The case of nonprofit service providers
-
DOI 10.1177/1094670506289532
-
Becker-Olsen, K. L. and Hill, R. P. (2006) The impact of sponsor fi t on brand equity: The case of nonprofi t service providers. Journal of Service Research 9 (1) : 73-83. (Pubitemid 44022543)
-
(2006)
Journal of Service Research
, vol.9
, Issue.1
, pp. 73-83
-
-
Becker-Olsen, K.L.1
Hill, R.P.2
-
8
-
-
34250177210
-
The predictive validity of multiple-item versus single-item measures of the same constructs
-
Bergkvist, L. and Rossiter, J. R. (2007) The predictive validity of multiple-item versus single-item measures of the same constructs. Journal of Marketing Research 44 (2) : 175-184.
-
(2007)
Journal of Marketing Research
, vol.44
, Issue.2
, pp. 175-184
-
-
Bergkvist, L.1
Rossiter, J.R.2
-
9
-
-
66249138096
-
Brand experience: What is it? How is it measured? Does it affect loyalty?
-
Brakus, J. J., Schmitt, B. H. and Zarantonelle, L. (2009) Brand experience: What is it? How is it measured? Does it affect loyalty? Journal of Marketing 73 (3) : 52-68.
-
(2009)
Journal of Marketing
, vol.73
, Issue.3
, pp. 52-68
-
-
Brakus, J.J.1
Schmitt, B.H.2
Zarantonelle, L.3
-
10
-
-
0038729378
-
The reciprocal effects of brand equity and trivial attributes
-
DOI 10.1509/jmkr.40.2.161.19222
-
Broniarczyk, S. M. and Gershoff, A. D. (2003) The reciprocal effects of brand equity and trivial attributes. Journal of Marketing Research 40 (2) : 161-175. (Pubitemid 36650016)
-
(2003)
Journal of Marketing Research
, vol.40
, Issue.2
, pp. 161-175
-
-
Broniarczyk, S.M.1
Gershoff, A.D.2
-
11
-
-
0002432270
-
Competitive interference and consumer memory for advertising
-
Burke, R. R. and Srull, T. K. (1988) Competitive interference and consumer memory for advertising. Journal of Consumer Research 15 (1) : 55-68.
-
(1988)
Journal of Consumer Research
, vol.15
, Issue.1
, pp. 55-68
-
-
Burke, R.R.1
Srull, T.K.2
-
13
-
-
83455198471
-
Markenimagekonfusion: Eine neue managementherausforderung in reifen märkten
-
M. Bruhn, M. Kirchgeorg and J. Meier (eds.). Wiesbaden, Germany: Gabler
-
Burmann, C. and Weers, J.-P. (2007) Markenimagekonfusion: Eine neue Managementherausforderung in reifen Märkten. In: M. Bruhn, M. Kirchgeorg and J. Meier (eds.) Marktorientierte Führung im wirtschaftlichen und gesellschaftlichen Wandel. Wiesbaden, Germany: Gabler, pp. 135-157.
-
(2007)
Marktorientierte Führung im Wirtschaftlichen und Gesellschaftlichen Wandel
, pp. 135-157
-
-
Burmann, C.1
Weers, J.-P.2
-
14
-
-
22444453441
-
A scale for measuring attitude toward private label products and an examination of its psychological and behavioral correlates
-
Burton, S., Lichtenstein, D. R., Netemeyer, R. G. and Garretson, J. A. (1998) A scale for measuring attitude toward private label products and an examination of its psychological and behavioral correlates. Journal of the Academy of Marketing Science 26 (4) : 293-306.
-
(1998)
Journal of the Academy of Marketing Science
, vol.26
, Issue.4
, pp. 293-306
-
-
Burton, S.1
Lichtenstein, D.R.2
Netemeyer, R.G.3
Garretson, J.A.4
-
15
-
-
21344485224
-
Meaningful brands from meaningless differentiation: The dependence on irrelevant attributes
-
Carpenter, G. S., Glazer, R. and Nakamoto, K. (1994) Meaningful brands from meaningless differentiation: The dependence on irrelevant attributes. Journal of Marketing Research 31 (3) : 339-350.
-
(1994)
Journal of Marketing Research
, vol.31
, Issue.3
, pp. 339-350
-
-
Carpenter, G.S.1
Glazer, R.2
Nakamoto, K.3
-
16
-
-
0035540619
-
What to say when: Advertising in evolving markets
-
Chandy, R. K., Tellis, G. J., MacInnis, D. J. and Thaivanich, P. (2001) What to say when: Advertising in evolving markets. Journal of Marketing Research 38 (4) : 399-414.
-
(2001)
Journal of Marketing Research
, vol.38
, Issue.4
, pp. 399-414
-
-
Chandy, R.K.1
Tellis, G.J.2
MacInnis, D.J.3
Thaivanich, P.4
-
17
-
-
69749091221
-
Ad and brand evaluation in a competitive processing context-The effects of number of attributes and repetition strategies
-
Chang, C. (2005) Ad and brand evaluation in a competitive processing context-the effects of number of attributes and repetition strategies. Advances in Consumer Research 32 (1) : 548-553.
-
(2005)
Advances in Consumer Research
, vol.32
, Issue.1
, pp. 548-553
-
-
Chang, C.1
-
18
-
-
0035590133
-
The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty
-
Chaudhuri, A. and Holbrook, M. B. (2001) The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of Marketing 65 (2) : 81-93.
-
(2001)
Journal of Marketing
, vol.65
, Issue.2
, pp. 81-93
-
-
Chaudhuri, A.1
Holbrook, M.B.2
-
19
-
-
0003095695
-
The partial least squares approach to structural equation modeling
-
G.A. Marcoulides (ed.). Mahwah, NJ: Lawrence Erlbaum Associates
-
Chin, W. W. (1998) The partial least squares approach to structural equation modeling. In: G.A. Marcoulides (ed.) Modern Methods for Business Research. Mahwah, NJ: Lawrence Erlbaum Associates, pp. 295-336.
-
(1998)
Modern Methods for Business Research
, pp. 295-336
-
-
Chin, W.W.1
-
21
-
-
34848842914
-
To challenge or not to challenge: Ad-brand incongruency and brand familiarity
-
Dahlen, M. and Lange, F. (2004) To challenge or not to challenge: Ad-brand incongruency and brand familiarity. Journal of Marketing Theory & Practice 12 (3) : 20-35.
-
(2004)
Journal of Marketing Theory & Practice
, vol.12
, Issue.3
, pp. 20-35
-
-
Dahlen, M.1
Lange, F.2
-
22
-
-
84940217459
-
Effects of Ad-brand incongruency
-
Dahlen, M., Lange, F., Sjödin, H. and Törn, F. (2005) Effects of Ad-brand incongruency. Journal of Current Issues and Research in Advertising 27 (2) : 1-12.
-
(2005)
Journal of Current Issues and Research in Advertising
, vol.27
, Issue.2
, pp. 1-12
-
-
Dahlen, M.1
Lange, F.2
Sjödin, H.3
Törn, F.4
-
24
-
-
0035534144
-
Index construction with formative indicators-An alternative to scale development
-
Diamantopoulos, A. and Winklhofer, H. M. (2001) Index construction with formative indicators-An alternative to scale development. Journal of Marketing Research 38 (2) : 269-277.
-
(2001)
Journal of Marketing Research
, vol.38
, Issue.2
, pp. 269-277
-
-
Diamantopoulos, A.1
Winklhofer, H.M.2
-
25
-
-
22044452159
-
Brand equity as a signaling phenomenon
-
Erdem, T. and Swait, J. (1998) Brand equity as a signaling phenomenon. Journal of Consumer Psychology 7 (2) : 131-157. (Pubitemid 128683069)
-
(1998)
Journal of Consumer Psychology
, vol.7
, Issue.2
, pp. 131-157
-
-
Erdem, T.1
Swait, J.2
-
26
-
-
4043145032
-
Brand credibility, brand consideration and choice
-
Erdem, T. and Swait, J. (2004) Brand credibility, brand consideration and choice. Journal of Consumer Research 31 (1) : 191-198.
-
(2004)
Journal of Consumer Research
, vol.31
, Issue.1
, pp. 191-198
-
-
Erdem, T.1
Swait, J.2
-
27
-
-
83455176981
-
Brand confusion-wege aus dem Dickicht
-
Esch, F. R. (2005) Brand confusion-wege aus dem Dickicht. Marketing Journal 38 (10) : 12-16.
-
(2005)
Marketing Journal
, vol.38
, Issue.10
, pp. 12-16
-
-
Esch, F.R.1
-
28
-
-
33847195413
-
The drivers of customer satisfaction with industrial goods
-
Festge, F. and Schwaiger, M. (2007) The drivers of customer satisfaction with industrial goods. Advances in International Marketing 18 : 179-207.
-
(2007)
Advances in International Marketing
, vol.18
, pp. 179-207
-
-
Festge, F.1
Schwaiger, M.2
-
29
-
-
77957945506
-
How important are brands? A cross-category, crosscountry study
-
Fischer, M., Völckner, F. and Sattler, H. (2010) How important are brands? A cross-category, crosscountry study. Journal of Marketing Research 47 (5) : 823-839.
-
(2010)
Journal of Marketing Research
, vol.47
, Issue.5
, pp. 823-839
-
-
Fischer, M.1
Völckner, F.2
Sattler, H.3
-
32
-
-
0030518346
-
The American customer satisfaction index: Nature, purpose, and fi ndings
-
Fornell, C. G., Johnson, M. D., Anderson, E. W., Cha, J. and Bryant, B. E. (1996) The American customer satisfaction index: Nature, purpose, and fi ndings. Journal of Marketing 60 (4) : 7-18.
-
(1996)
Journal of Marketing
, vol.60
, Issue.4
, pp. 7-18
-
-
Fornell, C.G.1
Johnson, M.D.2
Anderson, E.W.3
Cha, J.4
Bryant, B.E.5
-
33
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
Fornell, C. G. and Larcker, D. F. (1981) Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18 (1) : 39-50.
-
(1981)
Journal of Marketing Research
, vol.18
, Issue.1
, pp. 39-50
-
-
Fornell, C.G.1
Larcker, D.F.2
-
34
-
-
77749262247
-
Using single item measures for construct measurement in manage ment research
-
Fuchs, C. and Diamantopoulos, A. (2009) Using single item measures for construct measurement in manage ment research. Die Betriebswirtschaft 69 (2) : 195-210.
-
(2009)
Die Betriebswirtschaft
, vol.69
, Issue.2
, pp. 195-210
-
-
Fuchs, C.1
Diamantopoulos, A.2
-
35
-
-
54349108701
-
Confirmatory tetrad analysis in PLS path modeling
-
Gudergan, S. P., Ringle, C. M., Wende, S. and Will, A. (2008) Confirmatory tetrad analysis in PLS path modeling. Journal of Business Research 61 (12) : 1238-1249.
-
(2008)
Journal of Business Research
, vol.61
, Issue.12
, pp. 1238-1249
-
-
Gudergan, S.P.1
Ringle, C.M.2
Wende, S.3
Will, A.4
-
36
-
-
79952790874
-
PLS-SEM: Indeed a silver bullet
-
Hair, J. F., Ringle, C. M. and Sarstedt, M. (2011) PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory & Practice 19 (2) : 139-152.
-
(2011)
Journal of Marketing Theory & Practice
, vol.19
, Issue.2
, pp. 139-152
-
-
Hair, J.F.1
Ringle, C.M.2
Sarstedt, M.3
-
37
-
-
78650262288
-
Modelling the impact of corporate reputation on customer satisfaction and loyalty using PLS
-
V. Esposito Vinzi, W.W. Chin, J. Henseler and H. Wang (eds.). Berlin: Springer
-
Helm, S., Eggert, A. and Garnefeld, I. (2010) Modelling the impact of corporate reputation on customer satisfaction and loyalty using PLS. In: V. Esposito Vinzi, W.W. Chin, J. Henseler and H. Wang (eds.) Handbook of Partial Least Squares: Concepts, Methods and Applications in Marketing and Related Fields. Berlin: Springer, pp. 515-534.
-
(2010)
Handbook of Partial Least Squares: Concepts, Methods and Applications in Marketing and Related Fields
, pp. 515-534
-
-
Helm, S.1
Eggert, A.2
Garnefeld, I.3
-
38
-
-
0031475579
-
The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development
-
Hennig-Thurau, T. and Klee, A. (1997) The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development. Psychology & Marketing 14 (8) : 737-765.
-
(1997)
Psychology & Marketing
, vol.14
, Issue.8
, pp. 737-765
-
-
Hennig-Thurau, T.1
Klee, A.2
-
39
-
-
77956464067
-
A cross-cultural comparison of brand extension success factors: A meta-study
-
Henseler, J., Horváth, C., Sarstedt, M. and Zimmermann, L. (2010) A cross-cultural comparison of brand extension success factors: A meta-study. Journal of Brand Management 18 (1) : 5-20.
-
(2010)
Journal of Brand Management
, vol.18
, Issue.1
, pp. 5-20
-
-
Henseler, J.1
Horváth, C.2
Sarstedt, M.3
Zimmermann, L.4
-
41
-
-
83455243113
-
Management of multi-purpose stadiums: Importance and performance measurement of service interfaces
-
Höck, C., Ringle, C. M. and Sarstedt, M. (2010) Management of multi-purpose stadiums: Importance and performance measurement of service interfaces. International Journal of Services Technology and Management 2 (1) : 62-72.
-
(2010)
International Journal of Services Technology and Management
, vol.2
, Issue.1
, pp. 62-72
-
-
Höck, C.1
Ringle, C.M.2
Sarstedt, M.3
-
42
-
-
33746368024
-
The role of cognition and affect in the formation of customer satisfaction: A dynamic perspective
-
DOI 10.1509/jmkg.70.3.21
-
Homburg, C., Koschate, N. and Hoyer, W. D. (2006) The role of cognition and affect in the formation of customer satisfaction: A dynamic perspective. Journal of Marketing 70 (3) : 21-31. (Pubitemid 44116456)
-
(2006)
Journal of Marketing
, vol.70
, Issue.3
, pp. 21-31
-
-
Homburg, C.1
Koschate, N.2
Hoyer, W.D.3
-
43
-
-
0001268786
-
An examination of consumer decision making for a common repeat purchase product
-
Hoyer, W. D. (1984) An examination of consumer decision making for a common repeat purchase product. Journal of Consumer Research 11 (3) : 822-829.
-
(1984)
Journal of Consumer Research
, vol.11
, Issue.3
, pp. 822-829
-
-
Hoyer, W.D.1
-
45
-
-
0000230521
-
Use of partial least squares (PLS) in strategic management research: A review of four recent studies
-
Hulland, J. (1999) Use of partial least squares (PLS) in strategic management research: A review of four recent studies. Strategic Management Journal 20 (2) : 195-204. (Pubitemid 129545447)
-
(1999)
Strategic Management Journal
, vol.20
, Issue.2
, pp. 195-204
-
-
Hulland, J.1
-
46
-
-
77949663102
-
Review of literature-Future research suggestions: Private label brands: Benefi ts, success factors and future research
-
Hyman, M. R., Kopf, D. A. and Lee, D. (2010) Review of literature-Future research suggestions: Private label brands: Benefi ts, success factors and future research. Journal of Brand Management 17 (5) : 368-389.
-
(2010)
Journal of Brand Management
, vol.17
, Issue.5
, pp. 368-389
-
-
Hyman, M.R.1
Kopf, D.A.2
Lee, D.3
-
47
-
-
33644907729
-
The role of brand parity in developing loyal customers
-
DOI 10.1017/S0021849905050245
-
Iyer, R. and Muncy, J. A. (2005) The role of brand parity in developing loyal customers. Journal of Advertising Research 45 (2) : 222-228. (Pubitemid 43388737)
-
(2005)
Journal of Advertising Research
, vol.45
, Issue.2
, pp. 222-228
-
-
Iyer, R.1
Muncy, J.A.2
-
48
-
-
0005286459
-
Perspectives on information overload
-
Jacoby, J. (1984) Perspectives on information overload. Journal of Consumer Research 10 (4) : 432-435.
-
(1984)
Journal of Consumer Research
, vol.10
, Issue.4
, pp. 432-435
-
-
Jacoby, J.1
-
49
-
-
0141798508
-
The miscomprehension of mass-media advertising claims: A re-analysis of benchmark data
-
Jacoby, J. and Hoyer, W. D. (1990) The miscomprehension of mass-media advertising claims: A re-analysis of benchmark data. Journal of Advertising Research 30 (3) : 9-16.
-
(1990)
Journal of Advertising Research
, vol.30
, Issue.3
, pp. 9-16
-
-
Jacoby, J.1
Hoyer, W.D.2
-
50
-
-
79952734966
-
Information acquisition behavior in brand choice situations
-
Jacoby, J., Szybillo, G. J. and Busato-Schach, J. (1977) Information acquisition behavior in brand choice situations. Journal of Consumer Research 4 (3) : 209-216.
-
(1977)
Journal of Consumer Research
, vol.4
, Issue.3
, pp. 209-216
-
-
Jacoby, J.1
Szybillo, G.J.2
Busato-Schach, J.3
-
51
-
-
0242424963
-
A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research
-
DOI 10.1086/376806
-
Jarvis, C. B., MacKenzie, S. B. and Podsakoff, P. M. (2003) A critical review of construct indicators and measurement model misspecifi cation in marketing and consumer research. Journal of Consumer Research 30 (2) : 199-218. (Pubitemid 37374305)
-
(2003)
Journal of Consumer Research
, vol.30
, Issue.2
, pp. 199-218
-
-
Jarvis, C.B.1
Mackenzie, S.B.2
Podsakoff, P.M.3
Giliatt, N.4
Mee, J.F.5
-
52
-
-
21144478550
-
Conceptualizing, measuring, and managing customer-based brand equity
-
Keller, K. L. (1993) Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing 57 (1) : 1-22.
-
(1993)
Journal of Marketing
, vol.57
, Issue.1
, pp. 1-22
-
-
Keller, K.L.1
-
54
-
-
33847049935
-
Brands and branding: Research fi ndings and future priorities
-
Keller, K. L. and Lehmann, D. R. (2006) Brands and branding: Research fi ndings and future priorities. Marketing Science 25 (6) : 740-759.
-
(2006)
Marketing Science
, vol.25
, Issue.6
, pp. 740-759
-
-
Keller, K.L.1
Lehmann, D.R.2
-
55
-
-
0003902676
-
-
Harlow: Pearson Prentice Hall
-
Kotler, P., Keller, K. L., Brady, M., Goodman, M. and Hansen, T. (2009) Marketing Management. Harlow: Pearson Prentice Hall.
-
(2009)
Marketing Management
-
-
Kotler, P.1
Keller, K.L.2
Brady, M.3
Goodman, M.4
Hansen, T.5
-
56
-
-
84986637950
-
Promoting the parity product
-
Kottman, J. E. (1977) Promoting the parity product. Journal of Consumer Affairs 11 (1) : 145-150.
-
(1977)
Journal of Consumer Affairs
, vol.11
, Issue.1
, pp. 145-150
-
-
Kottman, J.E.1
-
57
-
-
19944387312
-
Emotional product differentiation by classical conditioning
-
Kroeber-Riel, W. (1984) Emotional product differentiation by classical conditioning. Advances in Consumer Research 11 (1) : 538-543.
-
(1984)
Advances in Consumer Research
, vol.11
, Issue.1
, pp. 538-543
-
-
Kroeber-Riel, W.1
-
59
-
-
0344774421
-
A decomposition of repeat buying
-
Kumar, V., Ghosh, A. and Tellis, G. J. (1992) A decomposition of repeat buying. Marketing Letters 3 (4) : 407-417.
-
(1992)
Marketing Letters
, vol.3
, Issue.4
, pp. 407-417
-
-
Kumar, V.1
Ghosh, A.2
Tellis, G.J.3
-
60
-
-
0034385940
-
The impact of ad content on consumer perceptions of incongruent extensions
-
Lane, V. R. (2000) The impact of ad content on consumer perceptions of incongruent extensions. Journal of Marketing 64 (2) : 80-91.
-
(2000)
Journal of Marketing
, vol.64
, Issue.2
, pp. 80-91
-
-
Lane, V.R.1
-
61
-
-
0010663969
-
Social cognition and political cognition: The past, the present, and the future
-
R.R. Lau and D.O. Sears (eds.). Hillsdale: Erlbaum
-
Lau, R. R. and Sears, D. O. (1986) Social cognition and political cognition: The past, the present, and the future. In: R.R. Lau and D.O. Sears (eds.) Political Cognition: The 19th Annual Carnegie Symposium on Cognition. Hillsdale: Erlbaum, pp. 347-365.
-
(1986)
Political Cognition: The 19th Annual Carnegie Symposium on Cognition
, pp. 347-365
-
-
Lau, R.R.1
Sears, D.O.2
-
62
-
-
0036692550
-
Can repeating a brand claim lead to memory confusion? The effects of claim similarity and concurrent repetition
-
Law, S. (2002) Can repeating a brand claim lead to memory confusion? The effects of claim similarity and concurrent repetition. Journal of Marketing Research 39 (3) : 366-378.
-
(2002)
Journal of Marketing Research
, vol.39
, Issue.3
, pp. 366-378
-
-
Law, S.1
-
63
-
-
84990358732
-
Explaining the special case of incongruity in advertising: Combining classic theoretical approaches
-
Lee, E.-J. and Schumann, D. W. (2004) Explaining the special case of incongruity in advertising: Combining classic theoretical approaches. Marketing Theory 4 (1/2) : 59-90.
-
(2004)
Marketing Theory
, vol.4
, Issue.1-2
, pp. 59-90
-
-
Lee, E.-J.1
Schumann, D.W.2
-
64
-
-
84986038325
-
The impact of switching costs on the customer satisfaction-loyalty link: Mobile phone service in France
-
Lee, J., Lee, J. and Feick, L. (2001) The impact of switching costs on the customer satisfaction-loyalty link: Mobile phone service in France. Journal of Services Marketing 15 (1) : 35-48.
-
(2001)
Journal of Services Marketing
, vol.15
, Issue.1
, pp. 35-48
-
-
Lee, J.1
Lee, J.2
Feick, L.3
-
67
-
-
0002186183
-
Enhancing and measuring consumers' motivation, opportunity, and ability to process brand information from ads
-
October
-
MacInnis, D. J., Moorman, C. and Jaworski, B. J. (1991) Enhancing and measuring consumers' motivation, opportunity, and ability to process brand information from ads. Journal of Marketing 55 (October) : 32-53.
-
(1991)
Journal of Marketing
, vol.55
, pp. 32-53
-
-
MacInnis, D.J.1
Moorman, C.2
Jaworski, B.J.3
-
68
-
-
31644439694
-
Integrated marketing communication (IMC) and brand identity as critical components of brand equity strategy: A conceptual framework and research propositions
-
Madhavaram, S., Badrinarayanan, V. and McDonald, R. E. (2005) Integrated marketing communication (IMC) and brand identity as critical components of brand equity strategy: A conceptual framework and research propositions. Journal of Advertising 34 (4) : 69-80. (Pubitemid 43171059)
-
(2005)
Journal of Advertising
, vol.34
, Issue.4
, pp. 69-80
-
-
Madhavaram, S.1
Badrinarayanan, V.2
McDonald, R.E.3
-
69
-
-
0000778441
-
The cognitive perspective in social psychology
-
G. Lindzey and E. Aronson (eds.). New York: Random House
-
Markus, H. R. and Zajonc, R. B. (1985) The cognitive perspective in social psychology. In: G. Lindzey and E. Aronson (eds.) Handbook of Social Psychology. New York: Random House, pp. 137-230.
-
(1985)
Handbook of Social Psychology
, pp. 137-230
-
-
Markus, H.R.1
Zajonc, R.B.2
-
71
-
-
0002331917
-
Schema congruity as a basis for product evaluation
-
Meyers-Levy, J. and Tybout, A. M. (1989) Schema congruity as a basis for product evaluation. Journal of Consumer Research 16 (1) : 39-54.
-
(1989)
Journal of Consumer Research
, vol.16
, Issue.1
, pp. 39-54
-
-
Meyers-Levy, J.1
Tybout, A.M.2
-
72
-
-
33644879491
-
Measuring perceived brand parity
-
Muncy, J. A. (1996) Measuring perceived brand parity. Advances in Consumer Research 23 (1) : 411-417.
-
(1996)
Advances in Consumer Research
, vol.23
, Issue.1
, pp. 411-417
-
-
Muncy, J.A.1
-
73
-
-
0010908129
-
-
National Quality Research Center. University of Michigan Business School, Milwaukee, WI: American Society for Quality Control
-
National Quality Research Center. (1995) American Customer Satisfaction Index: Methodology Report. University of Michigan Business School, Milwaukee, WI: American Society for Quality Control.
-
(1995)
American Customer Satisfaction Index: Methodology Report
-
-
-
74
-
-
0033439536
-
Whence consumer loyalty?
-
Oliver, R. L. (1999) Whence consumer loyalty? Journal of Marketing 63 (4) : 33-44.
-
(1999)
Journal of Marketing
, vol.63
, Issue.4
, pp. 33-44
-
-
Oliver, R.L.1
-
75
-
-
0000428577
-
Central and peripheral routes to advertising effectiveness: The moderating role of involvement
-
Petty, R. E., Cacioppo, J. T. and Schumann, D. (1983) Central and peripheral routes to advertising effectiveness: The moderating role of involvement. Journal of Consumer Research 10 (2) : 135-146.
-
(1983)
Journal of Consumer Research
, vol.10
, Issue.2
, pp. 135-146
-
-
Petty, R.E.1
Cacioppo, J.T.2
Schumann, D.3
-
76
-
-
24644464999
-
Viral marketing or electronic word-of-mouth advertising: Examining consumer responses and motivations to pass along email
-
DOI 10.1017/S0021849904040371
-
Phelps, J. E., Lewis, R., Mobilio, L., Perry, D. and Raman, N. (2004) Viral marketing or electronic word-of-mouth advertising: Examining consumer responses and motivations to pass along email. Journal of Advertising Research 44 (4) : 333-348. (Pubitemid 41271528)
-
(2004)
Journal of Advertising Research
, vol.44
, Issue.4
, pp. 333-348
-
-
Phelps, J.E.1
Lewis, R.2
Mobilio, L.3
Perry, D.4
Raman, N.5
-
78
-
-
44949168308
-
Asymptotic and resampling strategies for assessing and comparing indirect effects in simple and multiple mediator models
-
Preacher, K. J. and Hayes, A. F. (2008) Asymptotic and resampling strategies for assessing and comparing indirect effects in simple and multiple mediator models. Behavior Research Methods 40 (3) : 879-891.
-
(2008)
Behavior Research Methods
, vol.40
, Issue.3
, pp. 879-891
-
-
Preacher, K.J.1
Hayes, A.F.2
-
79
-
-
84887079729
-
Structural modeling of heterogeneous data with partial least squares
-
N.K. Malhotra (ed.). Armonk, NY: Sharpe
-
Rigdon, E. E., Ringle, C. M. and Sarstedt, M. (2011) Structural modeling of heterogeneous data with partial least squares. In: N.K. Malhotra (ed.) Review of Marketing Research, Vol. 7. Armonk, NY: Sharpe, pp. 255-296.
-
(2011)
Review of Marketing Research
, vol.7
, pp. 255-296
-
-
Rigdon, E.E.1
Ringle, C.M.2
Sarstedt, M.3
-
80
-
-
80053587403
-
Customer satisfaction with commercial airlines: The role of perceived safety and purpose of travel
-
forthcoming
-
Ringle, C., Sarstedt, M. and Zimmermann, L. (2011) Customer satisfaction with commercial airlines: The role of perceived safety and purpose of travel. Journal of Marketing Theory and Practice, forthcoming.
-
(2011)
Journal of Marketing Theory and Practice
-
-
Ringle, C.1
Sarstedt, M.2
Zimmermann, L.3
-
81
-
-
34247329575
-
-
Hamburg, Germany: SmartPLS
-
Ringle, C. M., Wende, S. and Will, A. (2005) SmartPLS 2.0. Hamburg, Germany: SmartPLS, http://www.smartpls.de.
-
(2005)
SmartPLS 2.0
-
-
Ringle, C.M.1
Wende, S.2
Will, A.3
-
82
-
-
79952812526
-
Finite mixture partial least squares analysis: Methodology and numerical examples
-
V. Esposito Vinzi, W.W. Chin, J. Henseler and H. Wang (eds.). Berlin: Springer
-
Ringle, C. M., Wende, S. and Will, A. (2010) Finite mixture partial least squares analysis: Methodology and numerical examples. In: V. Esposito Vinzi, W.W. Chin, J. Henseler and H. Wang (eds.) Handbook of Partial Least Squares: Concepts, Methods and Applications in Marketing and Related Fields. Berlin: Springer, pp. 195-218.
-
(2010)
Handbook of Partial Least Squares: Concepts, Methods and Applications in Marketing and Related Fields
, pp. 195-218
-
-
Ringle, C.M.1
Wende, S.2
Will, A.3
-
83
-
-
33751559000
-
Brand concept maps: A methodology for identifying brand association networks
-
DOI 10.1509/jmkr.43.4.549
-
Roedder, D. J., Loken, B., Kyeongheui, K. and Alokparna, B. M. (2006) Brand concept maps: A methodology for identifying brand association networks. Journal of Marketing Research. 43 (4) : 549-563. (Pubitemid 44845874)
-
(2006)
Journal of Marketing Research
, vol.43
, Issue.4
, pp. 549-563
-
-
John, D.R.1
Loken, B.2
Kim, K.3
Monga, A.B.4
-
84
-
-
0002591399
-
Consumer rankings of risk reduction strategies
-
Roselius, T. (1971) Consumer rankings of risk reduction strategies. Journal of Marketing 35 (1) : 56-61.
-
(1971)
Journal of Marketing
, vol.35
, Issue.1
, pp. 56-61
-
-
Roselius, T.1
-
85
-
-
34248997446
-
Teen perceptions of disclosure in buzz marketing
-
Roshan, D. A., Michels, T. A., Walker, M. M. and Weissbuch, M. (2007) Teen perceptions of disclosure in buzz marketing. Journal of Consumer Marketing 24 (3) : 151-159.
-
(2007)
Journal of Consumer Marketing
, vol.24
, Issue.3
, pp. 151-159
-
-
Roshan, D.A.1
Michels, T.A.2
Walker, M.M.3
Weissbuch, M.4
-
86
-
-
0036891309
-
The C-OAR-SE procedure for scale development in marketing
-
Rossiter, J. R. (2002) The C-OAR-SE procedure for scale development in marketing. International Journal of Research in Marketing 19 (4) : 305-335.
-
(2002)
International Journal of Research in Marketing
, vol.19
, Issue.4
, pp. 305-335
-
-
Rossiter, J.R.1
-
88
-
-
77955605055
-
A review of recent approaches for capturing heterogeneity in partial least squares path modelling
-
Sarstedt, M. (2008) A review of recent approaches for capturing heterogeneity in partial least squares path modelling. Journal of Modelling in Management 3 (2) : 140-161.
-
(2008)
Journal of Modelling in Management
, vol.3
, Issue.2
, pp. 140-161
-
-
Sarstedt, M.1
-
89
-
-
79952796038
-
Uncovering and treating unobserved heterogeneity with FIMIX-PLS: Which model selection criterion provides an appropriate number of segments?
-
Sarstedt, M., Becker, J.-M. and Ringle, C. M. (2011) Uncovering and treating unobserved heterogeneity with FIMIX-PLS: Which model selection criterion provides an appropriate number of segments? Schmalenbach Business Review 63 (1) : 34-62.
-
(2011)
Schmalenbach Business Review
, vol.63
, Issue.1
, pp. 34-62
-
-
Sarstedt, M.1
Becker, J.-M.2
Ringle, C.M.3
-
90
-
-
77955399954
-
Treating unobserved heterogeneity in PLS path modelling: A comparison of FIMIX-PLS with different data analysis strategies
-
Sarstedt, M. and Ringle, C. M. (2010) Treating unobserved heterogeneity in PLS path modelling: A comparison of FIMIX-PLS with different data analysis strategies. Journal of Applied Statistics 37 (8) : 1299-1318.
-
(2010)
Journal of Applied Statistics
, vol.37
, Issue.8
, pp. 1299-1318
-
-
Sarstedt, M.1
Ringle, C.M.2
-
92
-
-
77955352685
-
Do we fully understand the critical success factors of customer satisfaction with industrial goods?-Extending Festge and Schwaiger's model to account for unobserved heterogeneity
-
Sarstedt, M., Schwaiger, M. and Ringle, C. M. (2009) Do we fully understand the critical success factors of customer satisfaction with industrial goods?-Extending Festge and Schwaiger's model to account for unobserved heterogeneity. Journal of Business Market Management 3 (3) : 185-206.
-
(2009)
Journal of Business Market Management
, vol.3
, Issue.3
, pp. 185-206
-
-
Sarstedt, M.1
Schwaiger, M.2
Ringle, C.M.3
-
93
-
-
77955592596
-
More for less? A comparison of single-item and multi-item measures
-
Sarstedt, M. and Wilczynski, P. (2009) More for less? A comparison of single-item and multi-item measures. Die Betriebswirtschaft 69 (2) : 211-227.
-
(2009)
Die Betriebswirtschaft
, vol.69
, Issue.2
, pp. 211-227
-
-
Sarstedt, M.1
Wilczynski, P.2
-
94
-
-
78649712766
-
The impact of brand extension success factors on brand extension price premium
-
Sattler, H., Völckner, F., Riediger, C. and Ringle, C. M. (2010) The impact of brand extension success factors on brand extension price premium. International Journal of Research in Marketing 27 (4) : 319-328.
-
(2010)
International Journal of Research in Marketing
, vol.27
, Issue.4
, pp. 319-328
-
-
Sattler, H.1
Völckner, F.2
Riediger, C.3
Ringle, C.M.4
-
96
-
-
0345120032
-
Integrated marketing communications: Maybe defi nition is in the point of view
-
Schultz, D. E. (1993) Integrated marketing communications: Maybe defi nition is in the point of view. Marketing News 27 (2) : 17.
-
(1993)
Marketing News
, vol.27
, Issue.2
, pp. 17
-
-
Schultz, D.E.1
-
98
-
-
0042261189
-
The effect of consumer price consciousness on private label purchase
-
Sinha, I. and Batra, R. (1999) The effect of consumer price consciousness on private label purchase. International Journal of Research in Marketing 16 (3) : 237-251.
-
(1999)
International Journal of Research in Marketing
, vol.16
, Issue.3
, pp. 237-251
-
-
Sinha, I.1
Batra, R.2
-
99
-
-
47249096497
-
When communication challenges brand associations: A framework for understanding consumer responses to brand image incongruity
-
Sjödin, H. and Törn, F. (2006) When communication challenges brand associations: A framework for understanding consumer responses to brand image incongruity. Journal of Consumer Behaviour 5 (1) : 32-42.
-
(2006)
Journal of Consumer Behaviour
, vol.5
, Issue.1
, pp. 32-42
-
-
Sjödin, H.1
Törn, F.2
-
100
-
-
0000524147
-
A psychometric assessment of measures of scripts in consumer memory
-
Smith, R. A. and Houston, M. J. (1985) A psychometric assessment of measures of scripts in consumer memory. Journal of Consumer Research 12 (2) : 214-224.
-
(1985)
Journal of Consumer Research
, vol.12
, Issue.2
, pp. 214-224
-
-
Smith, R.A.1
Houston, M.J.2
-
101
-
-
0002133262
-
Schematic bases of social information processing
-
E.T. Higgins, P.C. Herman and M.P. Zanna (eds.). Hillsdale, NJ: Erlbaum
-
Taylor, S. E. and Crocker, J. (1981) Schematic bases of social information processing. In: E.T. Higgins, P.C. Herman and M.P. Zanna (eds.) Social Cognition. Hillsdale, NJ: Erlbaum, pp. 89-134.
-
(1981)
Social Cognition
, pp. 89-134
-
-
Taylor, S.E.1
Crocker, J.2
-
102
-
-
83455243110
-
Effects of brand incongruent advertising in competitive settings
-
Törn, F. and Dahlen, M. (2008) Effects of brand incongruent advertising in competitive settings. European Advances in Consumer Research 8 : 234-239.
-
(2008)
European Advances in Consumer Research
, vol.8
, pp. 234-239
-
-
Törn, F.1
Dahlen, M.2
-
103
-
-
33646418429
-
Drivers of brand extension success
-
DOI 10.1509/jmkg.70.2.18
-
Völckner, F. and Sattler, H. (2006) Drivers of brand extension success. Journal of Marketing 70 (2) : 18-34. (Pubitemid 43681148)
-
(2006)
Journal of Marketing
, vol.70
, Issue.2
, pp. 18-34
-
-
Volckner, F.1
Sattler, H.2
-
104
-
-
78049342775
-
The role of parent brand quality for service brand extension success
-
Völckner, F., Sattler, H., Hennig-Thurau, T. and Ringle, C. M. (2010) The role of parent brand quality for service brand extension success. Journal of Service Research 13 (4) : 359-361.
-
(2010)
Journal of Service Research
, vol.13
, Issue.4
, pp. 359-361
-
-
Völckner, F.1
Sattler, H.2
Hennig-Thurau, T.3
Ringle, C.M.4
-
105
-
-
34547375821
-
Consumer confusion proneness: Scale development, validation, and application
-
Walsh, G., Hennig-Thurau, T. and Mitchell, V.-W. (2007) Consumer confusion proneness: Scale development, validation, and application. Journal of Marketing Management 23 (7-8) : 697-721.
-
(2007)
Journal of Marketing Management
, vol.23
, Issue.7-8
, pp. 697-721
-
-
Walsh, G.1
Hennig-Thurau, T.2
Mitchell, V.-W.3
-
106
-
-
14644425312
-
Distinctive brand cues and memory for product consumption experiences
-
DOI 10.1016/j.ijresmar.2004.02.001, PII S0167811604000618
-
Warlop, L., Ratneshwar, S. and van Osselaer, S. M. (2005) Distinctive brand cues and memory for product consumption experiences. International Journal of Research in Marketing 22 (1) : 27-44. (Pubitemid 40317425)
-
(2005)
International Journal of Research in Marketing
, vol.22
, Issue.1
, pp. 27-44
-
-
Warlop, L.1
Ratneshwar, S.2
Van Osselaer, S.M.J.3
-
108
-
-
0002815002
-
The dimensionality of consumption emotion patterns and consumer satisfaction
-
Westbrook, R. A. and Oliver, R. L. (1991) The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of Consumer Research 18 (1) : 84-91.
-
(1991)
Journal of Consumer Research
, vol.18
, Issue.1
, pp. 84-91
-
-
Westbrook, R.A.1
Oliver, R.L.2
-
109
-
-
60649096896
-
Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration
-
Wetzels, M., Odekerken-Schroder, G. and van Oppen, C. (2009) Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration. MIS Quarterly 33 (1) : 177-195.
-
(2009)
MIS Quarterly
, vol.33
, Issue.1
, pp. 177-195
-
-
Wetzels, M.1
Odekerken-Schroder, G.2
Van Oppen, C.3
-
110
-
-
0001877951
-
Soft modeling: The basic design and some extensions
-
K.G. Jöreskog and H. Wold (eds.). Amsterdam: North-Holland
-
Wold, H. (1982) Soft modeling: The basic design and some extensions. In: K.G. Jöreskog and H. Wold (eds.) Systems Under Indirect Observations: Part I. Amsterdam: North-Holland, pp. 1-54.
-
(1982)
Systems Under Indirect Observations: Part I
, pp. 1-54
-
-
Wold, H.1
-
111
-
-
0001261110
-
Modeling consumer satisfaction processes using experience-based norms
-
Woodruff, R. B., Cadotte, E. R. and Jenkins, R. L. (1983) Modeling consumer satisfaction processes using experience-based norms. Journal of Marketing Research 20 (3) : 296-304.
-
(1983)
Journal of Marketing Research
, vol.20
, Issue.3
, pp. 296-304
-
-
Woodruff, R.B.1
Cadotte, E.R.2
Jenkins, R.L.3
-
112
-
-
0002448050
-
Consumer choice strategies: Simplifying vs. optimizing
-
Wright, P. L. (1975) Consumer choice strategies: Simplifying vs. optimizing. Journal of Marketing Research 12 (1) : 60-67.
-
(1975)
Journal of Marketing Research
, vol.12
, Issue.1
, pp. 60-67
-
-
Wright, P.L.1
-
113
-
-
33644516796
-
Customer satisfaction and profi tability: A reappraisal of the nature of the relationship
-
Yeung, M. C. H., Lee, C. G. and Ennew, C. T. (2002) Customer satisfaction and profi tability: A reappraisal of the nature of the relationship. Journal of Targeting, Measurement & Analysis for Marketing 11 (1) : 24-33.
-
(2002)
Journal of Targeting, Measurement & Analysis for Marketing
, vol.11
, Issue.1
, pp. 24-33
-
-
Yeung, M.C.H.1
Lee, C.G.2
Ennew, C.T.3
-
114
-
-
67849094262
-
The effects of a consistent ad series on consumer evaluations: A test of the repetition-variation hypothesis in South Korean context
-
Yoo, C., Bang, H.-K. and Kim, Y. (2009) The effects of a consistent ad series on consumer evaluations: A test of the repetition-variation hypothesis in South Korean context. International Journal of Advertising 28 (1) : 105-123.
-
(2009)
International Journal of Advertising
, vol.28
, Issue.1
, pp. 105-123
-
-
Yoo, C.1
Bang, H.-K.2
Kim, Y.3
-
115
-
-
77955687076
-
Reconsidering Baron and Kenny: Myths and truths about mediation analysis
-
Zhao, X., Lynch, J. G. and Chen, Q. (2010) Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of Consumer Research 37 (3) : 197-206.
-
(2010)
Journal of Consumer Research
, vol.37
, Issue.3
, pp. 197-206
-
-
Zhao, X.1
Lynch, J.G.2
Chen, Q.3
|