Work design variation and outcomes in call centers: Strategic choice and institutional explanations

Industrial and Labor Relations Review

Volumn 62, Issue 4, 2009, Pages 510-532

  Holman, David ^a,d   Frenkel, Stephen ^b   Sorensen, Ole ^c   Wood, Stephen ^a  

^a UNIVERSITY OF SHEFFIELD   (United Kingdom)

^b UNIVERSITY OF NEW SOUTH WALES   (Australia)

^c NATIONAL RESEARCH CENTRE FOR THE WORKING ENVIRONMENT   (Denmark)

^d UNIVERSITY OF SHEFFIELD   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 68149160098     PISSN: 00197939     EISSN: None     Source Type: Journal    
DOI: 10.1177/001979390906200403     Document Type: Review

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