Determining the final priority ratings of customer requirements in product planning by MDBM and BSC

Expert Systems with Applications

Volumn 39, Issue 1, 2012, Pages 1243-1255

  Li, Yan Lai ^a,c   Chin, Kwai Sang ^b   Luo, Xing Gang ^c  

^a SOUTHWEST JIAOTONG UNIVERSITY   (China)

^b CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^c KEY LABORATORY OF INTEGRATED AUTOMATION OF PROCESS INDUSTRY   (China)

Author keywords

Balanced scorecard; Customer requirement; Priority rating; Product planning house of quality; Quality function deployment

Indexed keywords

BALANCED SCORECARDS; CUSTOMER REQUIREMENTS; ENGINEERING CHARACTERISTICS; HOUSE OF QUALITY; OPERATIONAL METHODS; PREFERENCE INFORMATION; PRODUCT IMPROVEMENT; PRODUCT PLANNING; SCALE METHOD; TARGET VALUES;

HIERARCHICAL SYSTEMS; QUALITY FUNCTION DEPLOYMENT; SALES;

CUSTOMER SATISFACTION;

EID: 81855199031     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2011.07.133     Document Type: Article

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