Implementation of fuzzy quality function deployment in an automobile component to improve the quality characteristics

Quality Engineering

Volumn 20, Issue 3, 2008, Pages 321-333

  Kannan, G ^a  

^a NATIONAL INSTITUTE OF TECHNOLOGY   (India)

Author keywords

Fuzzy QFD; Quality function deployment (QFD); Quality improvement

Indexed keywords

AUTOMOBILES; FUZZY LOGIC; PRODUCT DEVELOPMENT; PROJECT MANAGEMENT; QUALITY CONTROL; QUALITY FUNCTION DEPLOYMENT; SALES; TECHNOLOGICAL FORECASTING;

CASE STUDIES; COMPETITIVE MARKETS; CROSS FUNCTIONAL INTEGRATION; CUSTOMER DEMANDS; CUSTOMER NEEDS; FUZZY APPROACH; HIGH-QUALITY PRODUCTS; MANUFACTURING INDUSTRIES; NEW PRODUCT DEVELOPMENT (NPD); PLANNING METHODOLOGY; PRODUCT DEVELOPMENT PROCESS (PDP); PRODUCTION PROCESSES; QUALITY CHARACTERISTICS; QUALITY FUNCTION; QUALITY FUNCTION DEPLOYMENT (QFD); TECHNICAL CHARACTERISTICS; TECHNOLOGICAL INNOVATIONS;

CUSTOMER SATISFACTION;

EID: 47049097568     PISSN: 08982112     EISSN: 15324222     Source Type: Journal    
DOI: 10.1080/08982110801982564     Document Type: Article

References (27)

1. Akao, Y. (1990) QFD-Quality function deployment: Integrating customer requirements into product design, Productivity Press, Cambridge, MA
2. (1989) Quality Function Deployment, pp. 2-8. American Supplier Istitute Inc., Dearborn, MI
3. Armacost, R. L., Componation, P. J., Mullens, M. A. and Swart, W. W. (1994) An AHP framework for prioritizing customer requirements in QFD: An industrialized housing applications. IIE Transactions, 26:4, pp. 72-79.
4. Bai, H. and Kwong, C. K. (2003) Inexact genetic algorithm approach to target values setting of engineering requirements in QFD. International Journal of Production Research, 41:16, pp. 3861-3881.
5. Bearden, W. O. (1993) Handbook of Marketing Scales: Multi-Item Measures for Marketing and Consumer Behavior Research, Sage, Newbury Park, CA
6. Bouchereau, V. and Rowlands, H. (2000) Methods and techniques to help quality function deployment (QFD). The International Journal of Quality and Reliability Management, 7:1, pp. 8-19.
7. Bruner II, G. C. and Hensel, P. J. (1992) Marketing Scales Handbook: A Compilation of Multi-Item Measures, American Marketing Association, Chicago, IL
8. Burke, E., Kloeber, J. M. and Deckro, R. F. (2002) Using and abusing QFD scores. Quality Engineering, 15:1, pp. 9-21.
9. Chen, Y., Tang, J., Fung, R. Y. K. and Ren, Z. (2004) Fuzzy regression-based mathematical programming model for quality function deployment. International Journal of Production Research, 42:5, pp. 1009-1027.
10. Cohen, L. (1995) Quality Function Deployment-How to Make QFD Work for You, Addison-Wesley Publishing, Reading, MA
11. Franceschini, F. (2002) Advanced Quality Function Deployment, St. Lucie Press/CRC Press, Boca Raton, FL
12. Fung, R. Y. K., Chen, Y. and Tang, J. (2006) Estimating functional relationships for product planning under uncertainties. Fuzzy Sets and Systems, 157, pp. 98-120.
13. Fung, R. Y. K., Popplewell, K. and Xie, J. (1998) An intelligent hybrid system for customer requirements analysis and product attribute targets determination. International Journal of Production Research, 36:1, pp. 13-34.
14. Haq, A. N. and Kannan, G. (2006) Design of integration of supplier selection and multi echelon distribution inventory model in a built-to-order supply chain environment. International Journal of Production Research, 44:10, pp. 1963-1985.
15. Harding, J. A., Popplewell, K. and Fung, R. Y. K. (2001) An intelligent information framework relating customer requirements and product characteristics. Computers in Industry, 44:1, pp. 51-65.
16. Kannan, G. (2007) Fuzzy Logic and Fuzzy Decision Making-Concepts & Application, R.P. Publications, Coimbatore, India
17. Kaufmann, A. (1991) Introduction to Fuzzy Arithmetic Theory and Application, Van Nostrand Reinhold, New York
18. Khoo, L. P. and Ho, N. C. (1996) Framework of a fuzzy quality function deployment system. International Journal of Production Research, 34:2, pp. 299-311.
19. Kim, K. J., Moskowitz, H., Dhingra, A. and Evans, G. (2000) Fuzzy multicriteria models for quality function deployment. European Journal of Operational Research, 121, pp. 504-518.
20. Liu, X., Jia, R. and Viswanathan, R. (1998) An intelligent tool for analysis of imprecise software quality requirements from different perspectives. International Journal of Concurrent Engineering: Research and Application, 6:3, pp. 207-223.
21. Revelle, J. B., Moran, J. W. and Cox, C. A. (1998) The QFD Handbook, John Wiley & Sons, New York
22. Roberts, F. S. (1979) Measurement Theory, Addison-Wesley, Reading, MA
23. Shen, X. X., Tan, K. C. and Xie, M. (2001) The implementation of quality function deployment based on linguistic data. Journal of Intelligent Manufacturing, 12, pp. 65-75.
24. Tan, B. L., Tang, N. K. H. and Forrester, P. L. (2004) Application of QFD for e-Business planning. Production Planning & Control, 15:8, pp. 802-818.
25. Temponi, C., Yen, J. and Tiao, W. A. (1999) House of quality: A fuzzy logic-based requirements analysis. European Journal of Operational Research, 117, pp. 340-354.
26. Wang, J. (1999) Fuzzy outranking approach to priorities design requirements in quality function deployment. International Journal of Production Research, 37, pp. 899-916.
27. Zadeh, L. A. (1965) Fuzzy sets. Information and Control, 8, pp. 338-353.