Listening to the future voice of the customer using fuzzy trend analysis in QFD

Quality Engineering

Volumn 13, Issue 3, 2001, Pages 419-425

  Shen, X X ^a   Xie, M ^a   Tan, K C ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Customer needs; Fuzzy number; Quality function deployment; Trend analysis; Voice of the customer

Indexed keywords

CUSTOMER SATISFACTION; FUZZY SETS; LINGUISTICS; PRODUCT DESIGN; TOTAL QUALITY MANAGEMENT;

FUZZY TREND ANALYSIS;

QUALITY FUNCTION DEPLOYMENT;

EID: 0035266406     PISSN: 08982112     EISSN: None     Source Type: Journal    
DOI: 10.1080/08982110108918670     Document Type: Article

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