Multi-dimensional nature of service innovation: Operationalisation of the elevated service offerings construct in collaborative service organisations

International Journal of Operations and Production Management

Volumn 31, Issue 11, 2011, Pages 1164-1192

  Agarwal, Renu ^a   Selen, Willem ^b  

^a UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

^b UNITED ARAB EMIRATES UNIVERSITY   (United Arab Emirates)

Author keywords

Australia; Construct development; Elevated service offering; Operations management; Service definition; Service innovation; Service value networks; Structural equation modelling; Telecommunications industry

Indexed keywords

EID: 80054780302     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443571111178484     Document Type: Review

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