-
1
-
-
33746036481
-
A Research Manifesto for Services Science
-
H. Chesbrough and J. Spohrer, "A Research Manifesto for Services Science," Communications of the ACM 49, No. 7, 35-40 (2006).
-
(2006)
Communications of the ACM
, vol.49
, Issue.7
, pp. 35-40
-
-
Chesbrough, H.1
Spohrer, J.2
-
2
-
-
44249090310
-
-
North American Industry Classification System (NAICS), U.S. Census Bureau (2007), http://www.census.gov/epcd/www/naics.html.
-
North American Industry Classification System (NAICS), U.S. Census Bureau (2007), http://www.census.gov/epcd/www/naics.html.
-
-
-
-
3
-
-
33847065411
-
The Growth of Interest in Services Management: Opportunities for Information Systems Scholars
-
A. Rai and V. Sambamurthy, "The Growth of Interest in Services Management: Opportunities for Information Systems Scholars," Information Systems Research 17, No. 4, 327-331 (2006).
-
(2006)
Information Systems Research
, vol.17
, Issue.4
, pp. 327-331
-
-
Rai, A.1
Sambamurthy, V.2
-
4
-
-
2642567457
-
Will You Survive the Services Evolution?
-
U. Karmakar, "Will You Survive the Services Evolution?," Harvard Business Review 82, No. 6, 100-107 (2004).
-
(2004)
Harvard Business Review
, vol.82
, Issue.6
, pp. 100-107
-
-
Karmakar, U.1
-
5
-
-
33746040854
-
Service Systems, Service Scientists, SSME, and Innovation
-
P. Maglio, S. Srinivasan, J. Kreulen, and J. Spohrer, "Service Systems, Service Scientists, SSME, and Innovation," Communications of the ACM 49, No. 7, 81-85 (2006).
-
(2006)
Communications of the ACM
, vol.49
, Issue.7
, pp. 81-85
-
-
Maglio, P.1
Srinivasan, S.2
Kreulen, J.3
Spohrer, J.4
-
6
-
-
84890875659
-
A Call for a Wider Range of Service Research
-
R. Rust, "A Call for a Wider Range of Service Research," Journal of Service Research 6, No. 3, 211 (2004).
-
(2004)
Journal of Service Research
, vol.6
, Issue.3
, pp. 211
-
-
Rust, R.1
-
9
-
-
0014489272
-
Metabolic Stability and Epigenesis in Randomly Constructed Genetic Nets
-
S. A. Kauffman, "Metabolic Stability and Epigenesis in Randomly Constructed Genetic Nets," Journal of Theoretical Biology 22, No. 3, 437-467 (1969).
-
(1969)
Journal of Theoretical Biology
, vol.22
, Issue.3
, pp. 437-467
-
-
Kauffman, S.A.1
-
10
-
-
0038718854
-
The Structure and Function of Complex Networks
-
M. E. J. Newman, "The Structure and Function of Complex Networks," SIAM Review 45, No. 2, 167-256 (2003).
-
(2003)
SIAM Review
, vol.45
, Issue.2
, pp. 167-256
-
-
Newman, M.E.J.1
-
12
-
-
0033721503
-
Graph Structure in the Web
-
A. Z. Broder, R. Kumar, F. Magboul, P. Raghavan, S. Rajagopalan, R. Stata, A. Tomkins, and J. L. Wiener, "Graph Structure in the Web," Computer Networks 33, No. 1, 309-320 (2000).
-
(2000)
Computer Networks
, vol.33
, Issue.1
, pp. 309-320
-
-
Broder, A.Z.1
Kumar, R.2
Magboul, F.3
Raghavan, P.4
Rajagopalan, S.5
Stata, R.6
Tomkins, A.7
Wiener, J.L.8
-
13
-
-
0035826155
-
Exploring Complex Networks
-
S. H. Strogatz, "Exploring Complex Networks," Nature 410, 268-276 (2001).
-
(2001)
Nature
, vol.410
, pp. 268-276
-
-
Strogatz, S.H.1
-
16
-
-
0003597185
-
-
N. Nohria and R. C. Eccles, Editors, Harvard Business School Press, Boston
-
N. Nohria and R. C. Eccles, Editors, Networks and Organizations: Structure, Form and Action, Harvard Business School Press, Boston (1992).
-
(1992)
Networks and Organizations: Structure, Form and Action
-
-
-
17
-
-
21844489555
-
Dyadic Business Relationships within a Business Network Context
-
J. C. Anderson, H. Håkansson, and J. Johanson, "Dyadic Business Relationships within a Business Network Context," Journal of Marketing 58, No. 4, 1-15 (1994).
-
(1994)
Journal of Marketing
, vol.58
, Issue.4
, pp. 1-15
-
-
Anderson, J.C.1
Håkansson, H.2
Johanson, J.3
-
19
-
-
0037257291
-
The Integrated Networks Model: Explaining Resource Allocations in Network Markets
-
J. K. Frels, T. Shervani, and R. K. Srivastava, "The Integrated Networks Model: Explaining Resource Allocations in Network Markets," Journal of Marketing 67, No. 1, 29-45 (2003).
-
(2003)
Journal of Marketing
, vol.67
, Issue.1
, pp. 29-45
-
-
Frels, J.K.1
Shervani, T.2
Srivastava, R.K.3
-
20
-
-
0003248890
-
Collaborative Advantage: The Art of Alliances
-
R. M. Kanter, "Collaborative Advantage: The Art of Alliances," Harvard Business Review 72, No. 4, 96-108 (1994).
-
(1994)
Harvard Business Review
, vol.72
, Issue.4
, pp. 96-108
-
-
Kanter, R.M.1
-
23
-
-
85067059335
-
Industrial Networks: A Review
-
B. Axelsson and G. Easton, Editors, Routledge, London, pp
-
G. Easton, "Industrial Networks: A Review," in Industrial Networks: A New View of Reality, B. Axelsson and G. Easton, Editors, Routledge, London, pp. 3-27 (1992).
-
(1992)
Industrial Networks: A New View of Reality
, pp. 3-27
-
-
Easton, G.1
-
26
-
-
0027633471
-
From Value Chain to Value Constellation: Designing Interactive Strategy
-
R. Normann and R. Ramirez, "From Value Chain to Value Constellation: Designing Interactive Strategy," Harvard Business Review 71, No. 4, 65-77 (1993).
-
(1993)
Harvard Business Review
, vol.71
, Issue.4
, pp. 65-77
-
-
Normann, R.1
Ramirez, R.2
-
27
-
-
0000378419
-
Configuring Value for Competitive Advantage: On Chains, Shops, and Net- works
-
C. B. Stabell and O. D. Fjeldstad, "Configuring Value for Competitive Advantage: On Chains, Shops, and Net- works," Strategic Management Journal 19, No. 5, 413-437 (1998),
-
(1998)
Strategic Management Journal
, vol.19
, Issue.5
, pp. 413-437
-
-
Stabell, C.B.1
Fjeldstad, O.D.2
-
28
-
-
0003798540
-
-
Third Edition, McGraw-Hill, New York
-
J. A. Fitzsimmons and M. J. Fitzsimmons, Service Management: Operations, Strategy, Information Technology, Third Edition, McGraw-Hill, New York (2001).
-
(2001)
Service Management: Operations, Strategy, Information Technology
-
-
Fitzsimmons, J.A.1
Fitzsimmons, M.J.2
-
29
-
-
33746635569
-
Evolving from Value Chain to Value Grid
-
M, Holweg and F. K. Pil, "Evolving from Value Chain to Value Grid," MIT Sloan Management Review 47, No. 4, 72-80 (2006).
-
(2006)
MIT Sloan Management Review
, vol.47
, Issue.4
, pp. 72-80
-
-
Holweg, M.1
Pil, F.K.2
-
30
-
-
84992989151
-
Reconfiguring the Value Network
-
V. Allee, "Reconfiguring the Value Network," Journal of Business Strategy 21, No. 4, 36-41 (2000).
-
(2000)
Journal of Business Strategy
, vol.21
, Issue.4
, pp. 36-41
-
-
Allee, V.1
-
31
-
-
0000297604
-
The Future of Competition: Value-Creating Networks
-
P. Kothandaraman and D. T. Wilson, "The Future of Competition: Value-Creating Networks," Industrial Marketing Management 30, No. 4, 379-389 (2001).
-
(2001)
Industrial Marketing Management
, vol.30
, Issue.4
, pp. 379-389
-
-
Kothandaraman, P.1
Wilson, D.T.2
-
35
-
-
1342333558
-
Managing in Complex Business Networks
-
T. Ritter, I. F. Wilkinson, and W. J. Johnston, "Managing in Complex Business Networks," Industrial Marketing Management 33, No. 3, 175-183 (2004).
-
(2004)
Industrial Marketing Management
, vol.33
, Issue.3
, pp. 175-183
-
-
Ritter, T.1
Wilkinson, I.F.2
Johnston, W.J.3
-
37
-
-
58149207463
-
Tracking the Evolution of the Services Marketing Literature
-
R. P. Fisk, S. W. Brown, and M. J. Bittner, "Tracking the Evolution of the Services Marketing Literature," Journal of Retailing 69, No. 1, 61-103 (1993).
-
(1993)
Journal of Retailing
, vol.69
, Issue.1
, pp. 61-103
-
-
Fisk, R.P.1
Brown, S.W.2
Bittner, M.J.3
-
38
-
-
0002705824
-
Breaking Free from Product Marketing
-
G. L. Shostack, "Breaking Free from Product Marketing," Journal of Marketing 41, No. 2, 73-80 (1977).
-
(1977)
Journal of Marketing
, vol.41
, Issue.2
, pp. 73-80
-
-
Shostack, G.L.1
-
39
-
-
0002344732
-
Problems and Strategies in Services Marketing
-
V. A. Zeithaml, A. Parasuraman, and L. L. Berry, "Problems and Strategies in Services Marketing," Journal of Marketing 49, No. 2, 33-46 (1985).
-
(1985)
Journal of Marketing
, vol.49
, Issue.2
, pp. 33-46
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Berry, L.L.3
-
40
-
-
84990385227
-
The Four Service Marketing Myths
-
S. L. Vargo and R. F. Lusch, "The Four Service Marketing Myths," Journal of Service Research 6, No. 4, 324-335 (2004).
-
(2004)
Journal of Service Research
, vol.6
, Issue.4
, pp. 324-335
-
-
Vargo, S.L.1
Lusch, R.F.2
-
41
-
-
0001905581
-
Production-line Approach to Service
-
T. Levitt, "Production-line Approach to Service," Harvard Business Review 50, No. 5, 41-52 (1972).
-
(1972)
Harvard Business Review
, vol.50
, Issue.5
, pp. 41-52
-
-
Levitt, T.1
-
42
-
-
33746511036
-
Services, Products, and the Institutional Structure of Production
-
L. Araujo and M. Spring, "Services, Products, and the Institutional Structure of Production," Industrial Marketing Management 35, No. 7, 797-805 (2006).
-
(2006)
Industrial Marketing Management
, vol.35
, Issue.7
, pp. 797-805
-
-
Araujo, L.1
Spring, M.2
-
43
-
-
84937343759
-
Exploratory Network Visualization: Simultaneous Display of Actor Status and Connections
-
U. Brandes, J. Raab, and D. Wagner, "Exploratory Network Visualization: Simultaneous Display of Actor Status and Connections," Journal of Social Structure 2, No. 4, 1-28 (2001).
-
(2001)
Journal of Social Structure
, vol.2
, Issue.4
, pp. 1-28
-
-
Brandes, U.1
Raab, J.2
Wagner, D.3
-
44
-
-
33845632678
-
Visualizing Social Networks
-
L. C. Freeman, "Visualizing Social Networks," Journal of Social Structure 1, No. 1, http://www.cmu.edu/joss/content /articles/volume1/Freeman.html (2000).
-
(2000)
Journal of Social Structure
, vol.1
, Issue.1
-
-
Freeman, L.C.1
-
45
-
-
44249113669
-
-
J. L. Casti, The Theory of Networks, in Networks in Action: Communications, Economics, and Human Knowledge, D. Batten, J. Casti, and R. Thord, Editors, Springer-Verlag: Beriln (1995), pp. 3-24.
-
J. L. Casti, "The Theory of Networks," in Networks in Action: Communications, Economics, and Human Knowledge, D. Batten, J. Casti, and R. Thord, Editors, Springer-Verlag: Beriln (1995), pp. 3-24.
-
-
-
-
46
-
-
21344440509
-
Dynamic Network Visualization
-
J. Moody, D. McFarland, and S. Bender-deMoll, "Dynamic Network Visualization," American Journal of Sociology 110, No. 4, 1206-1241 (2005).
-
(2005)
American Journal of Sociology
, vol.110
, Issue.4
, pp. 1206-1241
-
-
Moody, J.1
McFarland, D.2
Bender-deMoll, S.3
-
47
-
-
0033247750
-
A Dynamic Model of Customers' Usage of Services: Usage as an Antecedent and Consequence of Satisfaction
-
May, 1999
-
R. Bolton and K. N. Lemon, "A Dynamic Model of Customers' Usage of Services: Usage as an Antecedent and Consequence of Satisfaction," Journal of Marketing Research 36, May, 171-186 (1999).
-
Journal of Marketing Research
, vol.36
, pp. 171-186
-
-
Bolton, R.1
Lemon, K.N.2
-
48
-
-
0018040238
-
Where Does the Customer Fit in a Service Operation?
-
R. B. Chase, "Where Does the Customer Fit in a Service Operation?," Harvard Business Review 56, No. 6, 137-142 (1978).
-
(1978)
Harvard Business Review
, vol.56
, Issue.6
, pp. 137-142
-
-
Chase, R.B.1
-
49
-
-
0035618144
-
The Customer Pyramid: Creating and Serving Profitable Customers
-
V. A. Zeithaml, R. T. Rust, and K. N. Lemon, "The Customer Pyramid: Creating and Serving Profitable Customers," California Management Review 43, No. 4, 118-142 (2001).
-
(2001)
California Management Review
, vol.43
, Issue.4
, pp. 118-142
-
-
Zeithaml, V.A.1
Rust, R.T.2
Lemon, K.N.3
-
50
-
-
3142610213
-
-
HarperCollins Publishers Inc, New York
-
P. F. Drucker, The Essential Drucker, HarperCollins Publishers Inc, New York (2001).
-
(2001)
The Essential Drucker
-
-
Drucker, P.F.1
-
51
-
-
84936824352
-
Economic Action and Social Structure: The Problem of Embeddedness
-
November, 1985
-
M. Granovetter, "Economic Action and Social Structure: The Problem of Embeddedness," American Journal of Sociology 91, November, 481-510 (1985).
-
American Journal of Sociology
, vol.91
, pp. 481-510
-
-
Granovetter, M.1
-
52
-
-
0003944706
-
-
K. Möller and D. Wilson, Editors, Kluwer Academic Publishers, Norwell, MA
-
K. Möller and D. Wilson, Editors, Business Marketing: An Interaction and Network Perspective, Kluwer Academic Publishers, Norwell, MA (1995).
-
(1995)
Business Marketing: An Interaction and Network Perspective
-
-
-
57
-
-
0004128014
-
-
D. Iacobucci, Editor, Sage Publications: Thousand Oaks, CA
-
D. Iacobucci, Editor, Networks in Marketing, Sage Publications: Thousand Oaks, CA (1996).
-
(1996)
Networks in Marketing
-
-
-
58
-
-
0003957196
-
-
HarperCollins Publisher, New York
-
G. A. Moore, Crossing the Chasm, HarperCollins Publisher, New York (1999).
-
(1999)
Crossing the Chasm
-
-
Moore, G.A.1
-
59
-
-
30544434103
-
A Theory of Enterprise Transformation
-
W. B. Rouse, "A Theory of Enterprise Transformation," Systems Engineering 8, No. 4, 279-295 (2005).
-
(2005)
Systems Engineering
, vol.8
, Issue.4
, pp. 279-295
-
-
Rouse, W.B.1
-
62
-
-
34548452551
-
Complex Engineered, Organizational, and Natural Systems
-
W. B. Rouse, "Complex Engineered, Organizational, and Natural Systems," Systems Engineering 10, No. 3, 260-271 (2007).
-
(2007)
Systems Engineering
, vol.10
, Issue.3
, pp. 260-271
-
-
Rouse, W.B.1
-
63
-
-
84856043672
-
A Mathematical Theory of Communication
-
C. Shannon, "A Mathematical Theory of Communication," Bell Systems Technical Journal 27, 379-423 (1948).
-
(1948)
Bell Systems Technical Journal
, vol.27
, pp. 379-423
-
-
Shannon, C.1
-
64
-
-
0011381891
-
A Measure of the Difficulty of System Diagnosis and its Relationship to Complexity
-
M. W. Golay, P. H. Seong, and V. P. Manno, "A Measure of the Difficulty of System Diagnosis and its Relationship to Complexity," International Journal of General Systems 16, No. 1, 1-23 (1989).
-
(1989)
International Journal of General Systems
, vol.16
, Issue.1
, pp. 1-23
-
-
Golay, M.W.1
Seong, P.H.2
Manno, V.P.3
-
65
-
-
0039204681
-
Coefficient of Network Complexity
-
R. A. Kaimann, "Coefficient of Network Complexity," Management Science 21, No. 2, 172-177 (1974).
-
(1974)
Management Science
, vol.21
, Issue.2
, pp. 172-177
-
-
Kaimann, R.A.1
-
66
-
-
0032117281
-
Complexity in Manufacturing Systems, Part 1: Analysis of Static Complexity
-
A. V. Deshmukh, J. J. Talvage, and M. M. Barash, "Complexity in Manufacturing Systems, Part 1: Analysis of Static Complexity," IIE Transactions 30, No. 7, 645-655 (1998).
-
(1998)
IIE Transactions
, vol.30
, Issue.7
, pp. 645-655
-
-
Deshmukh, A.V.1
Talvage, J.J.2
Barash, M.M.3
-
67
-
-
0034346234
-
An Axiomatic Approach to Network Complexity
-
C. T. Butts, "An Axiomatic Approach to Network Complexity," Journal of Mathematical Sociology 24, No. 4, 273-301 (2000).
-
(2000)
Journal of Mathematical Sociology
, vol.24
, Issue.4
, pp. 273-301
-
-
Butts, C.T.1
-
72
-
-
0036793042
-
Deconstruction of the Telecommunications Industry: From Value Chains to Value Networks
-
F. Li and J. Whalley, "Deconstruction of the Telecommunications Industry: From Value Chains to Value Networks," Telecommunications Policy 26, No. 9-10, 451-472 (2002).
-
(2002)
Telecommunications Policy
, vol.26
, Issue.9-10
, pp. 451-472
-
-
Li, F.1
Whalley, J.2
-
73
-
-
0036795634
-
A Value Chain Model for Mobile Data Service Providers
-
P. Olla and N. Patel, "A Value Chain Model for Mobile Data Service Providers," Telecommunications Policy 26, No. 9-10, 551-571 (2002).
-
(2002)
Telecommunications Policy
, vol.26
, Issue.9-10
, pp. 551-571
-
-
Olla, P.1
Patel, N.2
-
75
-
-
55249116628
-
Creating Competitive Advantage With Interorganizational Information Systems
-
H. R. Johnston and M. A. Vitale, "Creating Competitive Advantage With Interorganizational Information Systems," MIS Quarterly 12, No. 2, 153-165 (1988).
-
(1988)
MIS Quarterly
, vol.12
, Issue.2
, pp. 153-165
-
-
Johnston, H.R.1
Vitale, M.A.2
-
76
-
-
9744263253
-
An Empirical Investigation of Net-Enabled Business Value
-
A. Barua, P. Konana, A. B. Whinston, and F. Yin, "An Empirical Investigation of Net-Enabled Business Value," MIS Quarterly 28, No. 4, 585-620 (2004).
-
(2004)
MIS Quarterly
, vol.28
, Issue.4
, pp. 585-620
-
-
Barua, A.1
Konana, P.2
Whinston, A.B.3
Yin, F.4
-
77
-
-
17944381870
-
Online Value Network Linkages: Integration, Information Sharing and Flexibility
-
A. Barlow and F. Li, "Online Value Network Linkages: Integration, Information Sharing and Flexibility," Electronic Commerce Research and Applications 4, No. 2, 100-112 (2005).
-
(2005)
Electronic Commerce Research and Applications
, vol.4
, Issue.2
, pp. 100-112
-
-
Barlow, A.1
Li, F.2
-
78
-
-
32044456370
-
Firm Performance Impacts of Digitally Enabled Supply Chain Integration Capabilities
-
A. Rai, R. Patnayakuni, and N. Seth, "Firm Performance Impacts of Digitally Enabled Supply Chain Integration Capabilities," MIS Quarterly 30, No. 2, 225-246 (2006).
-
(2006)
MIS Quarterly
, vol.30
, Issue.2
, pp. 225-246
-
-
Rai, A.1
Patnayakuni, R.2
Seth, N.3
-
79
-
-
77954909286
-
Agile Information Systems for Agile Decision Making
-
K. C. DeSouza, Editor, Elsevier, New York, pp
-
W. B. Rousé, "Agile Information Systems for Agile Decision Making," in Agile Information Systems, K. C. DeSouza, Editor, Elsevier, New York, pp. 16-30 (2007).
-
(2007)
Agile Information Systems
, pp. 16-30
-
-
Rousé, W.B.1
-
80
-
-
9744256247
-
How do Suppliers Benefit from Information Technology Use in Supply Chain Relationships?
-
M. Subramani, "How do Suppliers Benefit from Information Technology Use in Supply Chain Relationships?," MIS Quarterly 28, No. 1, 45-73- (2004).
-
(2004)
MIS Quarterly
, vol.28
, Issue.1
, pp. 45-73
-
-
Subramani, M.1
-
81
-
-
44249121117
-
Enterprise IT and Transformation
-
W. B. Rouse, Editor, John Wiley and Sons, New York, pp
-
R. C. Basole and R. A. DeMillo, "Enterprise IT and Transformation," in Enterprise Transformation: Understanding and Enabling Fundamental Change, W. B. Rouse, Editor, John Wiley and Sons, New York, pp. 223-251 (2006).
-
(2006)
Enterprise Transformation: Understanding and Enabling Fundamental Change
, pp. 223-251
-
-
Basole, R.C.1
DeMillo, R.A.2
-
82
-
-
3142665397
-
Measuring Firm Performance at the Network Level: A Nomology of the Business Impact of Digital Supply Networks
-
D. Straub, A. Rai, and R. Klein, "Measuring Firm Performance at the Network Level: A Nomology of the Business Impact of Digital Supply Networks," Journal of Management Information Systems 21, No. 1, 83-114 (2004).
-
(2004)
Journal of Management Information Systems
, vol.21
, Issue.1
, pp. 83-114
-
-
Straub, D.1
Rai, A.2
Klein, R.3
-
83
-
-
29744463125
-
Impact of Service Orientation at the Business Level
-
L. Cherbakov, G. Galambos, R. Harishankar, S. Kalyana, and G. Rackham, "Impact of Service Orientation at the Business Level," IBM Systems Journal 44, No. 4, 653-668 (2005).
-
(2005)
IBM Systems Journal
, vol.44
, Issue.4
, pp. 653-668
-
-
Cherbakov, L.1
Galambos, G.2
Harishankar, R.3
Kalyana, S.4
Rackham, G.5
-
84
-
-
17644424621
-
Toward an On Demand Service-Oriented Architecture
-
C. H. Crawford, G. P. Bate, L. Cherbakov, K. L. Holley, and C. Tsocanos, "Toward an On Demand Service-Oriented Architecture;" IBM Systems Journal 44, No. 1, 81-107 (2005).
-
(2005)
IBM Systems Journal
, vol.44
, Issue.1
, pp. 81-107
-
-
Crawford, C.H.1
Bate, G.P.2
Cherbakov, L.3
Holley, K.L.4
Tsocanos, C.5
-
85
-
-
33746038525
-
What Academic Research Tells Us About Service
-
R. Rust and C. Miu, "What Academic Research Tells Us About Service," Communications of the ACM 49, No. 7, 49-54 (2006).
-
(2006)
Communications of the ACM
, vol.49
, Issue.7
, pp. 49-54
-
-
Rust, R.1
Miu, C.2
|