-
1
-
-
0037495082
-
An exploratory investigation of user involvement in new service development
-
Alam, I. (2002), 'An exploratory investigation of user involvement in new service development', Journal of the Academy of Marketing Science, 30 (3), 250-261.
-
(2002)
Journal of the Academy of Marketing Science
, vol.30
, Issue.3
, pp. 250-261
-
-
Alam, I.1
-
2
-
-
33645911818
-
Removing the fuzziness from the fuzzy front-end of service innovations through customer interactions
-
Alam, I. (2006), 'Removing the fuzziness from the fuzzy front-end of service innovations through customer interactions', Industrial Marketing Management, 35, 468-480.
-
(2006)
Industrial Marketing Management
, vol.35
, pp. 468-480
-
-
Alam, I.1
-
3
-
-
0001094675
-
How to improve perceived service quality by improving customer participation
-
in B.J. Dunlap (ed.), Developments in Marketing Science, Cullowhee, NC: Academy of Marketing Science
-
Dabholkar, Pratibha (1990), 'How to improve perceived service quality by improving customer participation', in B.J. Dunlap (ed.), Developments in Marketing Science, Cullowhee, NC: Academy of Marketing Science, pp. 483-487.
-
(1990)
, pp. 483-487
-
-
Dabholkar, P.1
-
4
-
-
84968149332
-
Continuous learning about markets
-
a
-
Day, George S. (1994a), 'Continuous learning about markets', California Management Review, 36 (4), 9-31.
-
(1994)
California Management Review
, vol.36
, pp. 9-31
-
-
Day, G.S.1
-
5
-
-
0040984002
-
The capabilities of market-driven organizations
-
b
-
Day, George S. (1994b), 'The capabilities of market-driven organizations', Journal of Marketing, 58 (4), 37-52.
-
(1994)
Journal of Marketing
, vol.58
, Issue.4
, pp. 37-52
-
-
Day, G.S.1
-
6
-
-
27844547636
-
Co-creating customer value through hyperreality in the pre-purchase service experience
-
Edvardsson, B., B. Enquist and B. Johnston (2005), 'Co-creating customer value through hyperreality in the pre-purchase service experience', Journal of Service Research, 8 (2), 149-161.
-
(2005)
Journal of Service Research
, vol.8
, Issue.2
, pp. 149-161
-
-
Edvardsson, B.1
Enquist, B.2
Johnston, B.3
-
7
-
-
0004029989
-
New Service Development and Innovation in the New Economy
-
Lund: Studentlitteratur.
-
Edvardsson, B., A. Gustafsson, M. Johnson and B. Sandén (2000), New Service Development and Innovation in the New Economy, Lund: Studentlitteratur.
-
(2000)
-
-
Edvardsson, B.1
Gustafsson, A.2
Johnson, M.3
Sandén, B.4
-
8
-
-
36649013948
-
Involving Customers in New Service Development
-
(eds), London: Imperial College Press.
-
Edvardsson, B., A. Gustafsson, P. Kristensson, P. Magnusson and J. Matthing (eds) (2006), Involving Customers in New Service Development, London: Imperial College Press.
-
(2006)
-
-
Edvardsson, B.1
Gustafsson, A.2
Kristensson, P.3
Magnusson, P.4
Matthing, J.5
-
9
-
-
0032637139
-
Internet discussions as a source for consumer product customer involvement and quality information
-
Finch, B.J. (1999), 'Internet discussions as a source for consumer product customer involvement and quality information', Journal of Operations Management, 17, 535-556.
-
(1999)
Journal of Operations Management
, vol.17
, pp. 535-556
-
-
Finch, B.J.1
-
10
-
-
0036811331
-
Exploring the phenomenon of customers' desired value change in a business-to-business context
-
Flint, D.J., R.B. Woodruffand G.S. Fisher (2002), 'Exploring the phenomenon of customers' desired value change in a business-to-business context', Journal of Marketing, 66 (4), 102-117.
-
(2002)
Journal of Marketing
, vol.66
, Issue.4
, pp. 102-117
-
-
Flint, D.J.1
Woodruffand, R.B.2
Fisher, G.S.3
-
11
-
-
0005545546
-
The Service Society
-
Cambridge, MA: Schenkman.
-
Gersuny, C. and W.R. Rosengren (1973), The Service Society, Cambridge, MA: Schenkman.
-
(1973)
-
-
Gersuny, C.1
Rosengren, W.R.2
-
12
-
-
0003985476
-
Service Management and Marketing
-
New York: John Wiley & Sons.
-
Grönroos, C. (2000), Service Management and Marketing, New York: John Wiley & Sons.
-
-
-
Grönroos, C.1
-
13
-
-
0002511933
-
Model for studying R&D-marketing interface in the product innovation process
-
Gupta, A.K., S.P. Raj and D. Wilemion (1986), 'Model for studying R&D-marketing interface in the product innovation process', Journal of Marketing, 50 (2), 7-17.
-
(1986)
Journal of Marketing
, vol.50
, Issue.2
, pp. 7-17
-
-
Gupta, A.K.1
Raj, S.P.2
Wilemion, D.3
-
14
-
-
82955175812
-
Competing through Services
-
San Francisco, CA: Jossey-Bass.
-
Gustafsson, A. and M.D. Johnson (2003), Competing through Services, San Francisco, CA: Jossey-Bass.
-
(2003)
-
-
Gustafsson, A.1
Johnson, M.D.2
-
15
-
-
0026195225
-
Corporate imagination and expeditionary marketing
-
Hamel, G. and C.K. Prahalad (1991), 'Corporate imagination and expeditionary marketing', Harvard Business Review, 69 (4), 81-92.
-
(1991)
Harvard Business Review
, vol.69
, Issue.4
, pp. 81-92
-
-
Hamel, G.1
Prahalad, C.K.2
-
16
-
-
1542524893
-
Customer, consumer and user involvement in product development: a framework and a review of selected methods
-
Kaulio, M.A. (1998), 'Customer, consumer and user involvement in product development: a framework and a review of selected methods', Total Quality Management, 9 (1), 141-149.
-
(1998)
Total Quality Management
, vol.9
, Issue.1
, pp. 141-149
-
-
Kaulio, M.A.1
-
17
-
-
0003048219
-
Market orientation: the construct, research propositions, and managerial implications
-
Kohli, A.K. and B.J. Jaworski (1990), 'Market orientation: the construct, research propositions, and managerial implications', Journal of Marketing, 54 (2), 1-18.
-
(1990)
Journal of Marketing
, vol.54
, Issue.2
, pp. 1-18
-
-
Kohli, A.K.1
Jaworski, B.J.2
-
18
-
-
1542603372
-
Harnessing the creative potential among users
-
Kristensson, P., A. Gustafsson and T. Archer (2004), 'Harnessing the creative potential among users', Journal of Product Innovation Management, 21 (1), 4-14.
-
(2004)
Journal of Product Innovation Management
, vol.21
, Issue.1
, pp. 4-14
-
-
Kristensson, P.1
Gustafsson, A.2
Archer, T.3
-
19
-
-
0030493427
-
Customer contributions to quality: a different view of the customer-oriented firm
-
Lengnick-Hall, L. (1996), 'Customer contributions to quality: a different view of the customer-oriented firm', Academy of Management Review, 21 (3), 791-824.
-
(1996)
Academy of Management Review
, vol.21
, Issue.3
, pp. 791-824
-
-
Lengnick-hall, L.1
-
20
-
-
0031265426
-
Spark innovation through empathic design
-
Leonard, D. and J.F. Rayport (1997), 'Spark innovation through empathic design', Harvard Business Review, 75 (6), 102-113.
-
(1997)
Harvard Business Review
, vol.75
, Issue.6
, pp. 102-113
-
-
Leonard, D.1
Rayport, J.F.2
-
21
-
-
33846332707
-
Competing through service: Insights from service-dominant logic
-
Lusch, R.F., S.L. Vargo and M.O. O'Brien (2007), 'Competing through service: Insights from service-dominant logic', Journal of Retailing, 83 (1), 5-18.
-
(2007)
Journal of Retailing
, vol.83
, Issue.1
, pp. 5-18
-
-
Lusch, R.F.1
Vargo, S.L.2
O'Brien, M.O.3
-
22
-
-
0021521874
-
A study of success and failure in the product innovation: the case of the US electronics industry
-
Maidique, M.A. and B.J. Zirger (1984), 'A study of success and failure in the product innovation: the case of the US electronics industry', IEEE Transactions on Engineering Management, 31 (4), 192-200.
-
(1984)
IEEE Transactions on Engineering Management
, vol.31
, Issue.4
, pp. 192-200
-
-
Maidique, M.A.1
Zirger, B.J.2
-
23
-
-
0034417136
-
Self-service technologies: understanding customer satisfaction with technology-based service encounters
-
Meuter, A.L., R.I. Ostrom and M.J. Bitner (2000), 'Self-service technologies: understanding customer satisfaction with technology-based service encounters', Journal of Marketing, 64 (3), 50-64.
-
(2000)
Journal of Marketing
, vol.64
, Issue.3
, pp. 50-64
-
-
Meuter, A.L.1
Ostrom, R.I.2
Bitner, M.J.3
-
24
-
-
0036637960
-
Designing virtual customer environments for new product development: toward a theory
-
Nambisan, S. (2002). 'Designing virtual customer environments for new product development: toward a theory', Academy of Management Review, 27 (3), 392-413.
-
(2002)
Academy of Management Review
, vol.27
, Issue.3
, pp. 392-413
-
-
Nambisan, S.1
-
25
-
-
0002954788
-
The effect of a market orientation on business profitability
-
Narver, J.C. and S.F. Slater (1990), 'The effect of a market orientation on business profitability', Journal of Marketing, 54 (4), 20-35.
-
(1990)
Journal of Marketing
, vol.54
, Issue.4
, pp. 20-35
-
-
Narver, J.C.1
Slater, S.F.2
-
26
-
-
0013046707
-
Co-developing products: involving customers earlier and more deeply
-
Neale, M.R. and D.R. Corkindale (1998), 'Co-developing products: involving customers earlier and more deeply', Long Range Planning, 31 (3), 418-425.
-
(1998)
Long Range Planning
, vol.31
, Issue.3
, pp. 418-425
-
-
Neale, M.R.1
Corkindale, D.R.2
-
27
-
-
0003684137
-
The Knowledge Creating Company
-
Oxford: Oxford University Press.
-
Nonaka, I. and H. Takeuchi (1995), The Knowledge Creating Company, Oxford: Oxford University Press.
-
(1995)
-
-
Nonaka, I.1
Takeuchi, H.2
-
28
-
-
0002422766
-
Co-opting customer competence
-
Prahalad, C.K. and V. Ramaswamy (2000), 'Co-opting customer competence', Harvard Business Review, 78 (1), 79-87.
-
(2000)
Harvard Business Review
, vol.78
, Issue.1
, pp. 79-87
-
-
Prahalad, C.K.1
Ramaswamy, V.2
-
29
-
-
1542743448
-
Marketing a success factor in industrial innovation
-
Rothwell, R. (1976), 'Marketing a success factor in industrial innovation', Management Decision, 14 (1), 43-53.
-
(1976)
Management Decision
, vol.14
, Issue.1
, pp. 43-53
-
-
Rothwell, R.1
-
30
-
-
0020781127
-
The role of design in product and process change
-
Rothwell, R. and P. Gardiner (1983), 'The role of design in product and process change', Design Studies, 4 (3), 166-170.
-
(1983)
Design Studies
, vol.4
, Issue.3
, pp. 166-170
-
-
Rothwell, R.1
Gardiner, P.2
-
31
-
-
85013371830
-
The DNA of Customer Experience
-
Basingstoke: Palgrave Macmillan.
-
Shaw, C. (2007), The DNA of Customer Experience, Basingstoke: Palgrave Macmillan.
-
(2007)
-
-
Shaw, C.1
-
32
-
-
0344079408
-
Market information processing and organizational learning
-
Sinkula, J. (1994), 'Market information processing and organizational learning', Journal of Marketing, 58 (1), 35-45.
-
(1994)
Journal of Marketing
, vol.58
, Issue.1
, pp. 35-45
-
-
Sinkula, J.1
-
33
-
-
84992988776
-
Market orientation and the learning organization
-
Slater, Stanley F. and John C. Narver (1995), 'Market orientation and the learning organization', Journal of Marketing, 59 (3), 63-74.
-
(1995)
Journal of Marketing
, vol.59
, Issue.3
, pp. 63-74
-
-
Slater, S.F.1
Narver, J.C.2
-
34
-
-
79959997522
-
Marketing Innovation: Integrating Technological
-
4th edn, Wiley Europe.
-
Tidd, J. and J. Bessant (2009), Marketing Innovation: Integrating Technological, Market and Organisational Change, 4th edn, Wiley Europe.
-
(2009)
Market and Organisational Change
-
-
Tidd, J.1
Bessant, J.2
-
35
-
-
0042365893
-
Turn customer input into innovation
-
Ulwick, A.W. (2002), 'Turn customer input into innovation', Harvard Business Review, 80 (1), 91-97.
-
(2002)
Harvard Business Review
, vol.80
, Issue.1
, pp. 91-97
-
-
Ulwick, A.W.1
-
36
-
-
1642587247
-
Evolving to a new dominant logic for marketing
-
a
-
Vargo, S.L. and R.F. Lusch (2004a), 'Evolving to a new dominant logic for marketing', Journal of Marketing, 68 (1), 1-17.
-
(2004)
Journal of Marketing
, vol.68
, Issue.1
, pp. 1-17
-
-
Vargo, S.L.1
Lusch, R.F.2
-
37
-
-
84990385227
-
The four service marketing myths -remnants of a goods-based, manufacturing model
-
b
-
Vargo, S.L. and R.F. Lusch (2004b), 'The four service marketing myths -remnants of a goods-based, manufacturing model', Journal of Service Research, 6 (4), 324-335.
-
(2004)
Journal of Service Research
, vol.6
, Issue.4
, pp. 324-335
-
-
Vargo, S.L.1
Lusch, R.F.2
-
38
-
-
41549086861
-
Service-dominant logic: continuing the evolution
-
Vargo, S.L. and R.F. Lusch (2008), 'Service-dominant logic: continuing the evolution', Journal of the Academy of Marketing Science, 36 (1), 1-10.
-
(2008)
Journal of the Academy of Marketing Science
, vol.36
, Issue.1
, pp. 1-10
-
-
Vargo, S.L.1
Lusch, R.F.2
-
39
-
-
0032123157
-
Discontinuous innovation and the new product development process
-
Veryzer, R.W. (1998), 'Discontinuous innovation and the new product development process', Journal of Product Innovation Management, 15 (4), 304-21.
-
(1998)
Journal of Product Innovation Management
, vol.15
, Issue.4
, pp. 304-321
-
-
Veryzer, R.W.1
-
40
-
-
0017155654
-
The dominant role of users in the scientific instrument innovation process
-
von Hippel, E. (1976), 'The dominant role of users in the scientific instrument innovation process', Research Policy, 5 (3), 212-239.
-
(1976)
Research Policy
, vol.5
, Issue.3
, pp. 212-239
-
-
Hippel, V.E.1
-
41
-
-
0001559608
-
Get new product from customers
-
von Hippel, E. (1982), 'Get new product from customers', Harvard Business Review, 60 (3), 117-122.
-
(1982)
Harvard Business Review
, vol.60
, Issue.3
, pp. 117-122
-
-
Hippel, V.E.1
-
42
-
-
0022756457
-
Lead users: a source of novel product concepts
-
von Hippel, E. (1986), 'Lead users: a source of novel product concepts', Management Science, 32 (7), 791-805.
-
(1986)
Management Science
, vol.32
, Issue.7
, pp. 791-805
-
-
Hippel, V.E.1
-
43
-
-
0000097622
-
Sticky information and the locus of problem solving: implications for innovation
-
von Hippel, E. (1994), 'Sticky information and the locus of problem solving: implications for innovation', Management Science, 40 (4), 429-439.
-
(1994)
Management Science
, vol.40
, Issue.4
, pp. 429-439
-
-
Hippel, V.E.1
-
44
-
-
0032071638
-
Economics of product development by users: the impact of sticky local information
-
von Hippel, E. (1998), 'Economics of product development by users: the impact of sticky local information', Management Science, 44 (5), 629-644.
-
(1998)
Management Science
, vol.44
, Issue.5
, pp. 629-644
-
-
Hippel, V.E.1
-
46
-
-
0022077461
-
The role of users in the development of applications software
-
Voss, C.A. (1985), 'The role of users in the development of applications software', Journal of Product Innovation Management, 2 (2), 113-121.
-
(1985)
Journal of Product Innovation Management
, vol.2
, Issue.2
, pp. 113-121
-
-
Voss, C.A.1
-
47
-
-
0011028223
-
The customer as co-producer
-
Wikström, S. (1996), 'The customer as co-producer', European Journal of Marketing, 3 (4), 6-19.
-
(1996)
European Journal of Marketing
, vol.3
, Issue.4
, pp. 6-19
-
-
Wikström, S.1
-
48
-
-
0000982079
-
A model of new product development: an empirical test
-
Zirger, B. J. and M.A. Maidique (1990), 'A model of new product development: an empirical test', Management Science, 36 (7), 867-883.
-
(1990)
Management Science
, vol.36
, Issue.7
, pp. 867-883
-
-
Zirger, B.J.1
Maidique, M.A.2
|