메뉴 건너뛰기




Volumn , Issue , 2010, Pages 301-317

Customer integration in service innovation

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84881679084     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter
Times cited : (18)

References (48)
  • 1
    • 0037495082 scopus 로고    scopus 로고
    • An exploratory investigation of user involvement in new service development
    • Alam, I. (2002), 'An exploratory investigation of user involvement in new service development', Journal of the Academy of Marketing Science, 30 (3), 250-261.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.3 , pp. 250-261
    • Alam, I.1
  • 2
    • 33645911818 scopus 로고    scopus 로고
    • Removing the fuzziness from the fuzzy front-end of service innovations through customer interactions
    • Alam, I. (2006), 'Removing the fuzziness from the fuzzy front-end of service innovations through customer interactions', Industrial Marketing Management, 35, 468-480.
    • (2006) Industrial Marketing Management , vol.35 , pp. 468-480
    • Alam, I.1
  • 3
    • 0001094675 scopus 로고
    • How to improve perceived service quality by improving customer participation
    • in B.J. Dunlap (ed.), Developments in Marketing Science, Cullowhee, NC: Academy of Marketing Science
    • Dabholkar, Pratibha (1990), 'How to improve perceived service quality by improving customer participation', in B.J. Dunlap (ed.), Developments in Marketing Science, Cullowhee, NC: Academy of Marketing Science, pp. 483-487.
    • (1990) , pp. 483-487
    • Dabholkar, P.1
  • 4
    • 84968149332 scopus 로고
    • Continuous learning about markets
    • a
    • Day, George S. (1994a), 'Continuous learning about markets', California Management Review, 36 (4), 9-31.
    • (1994) California Management Review , vol.36 , pp. 9-31
    • Day, G.S.1
  • 5
    • 0040984002 scopus 로고
    • The capabilities of market-driven organizations
    • b
    • Day, George S. (1994b), 'The capabilities of market-driven organizations', Journal of Marketing, 58 (4), 37-52.
    • (1994) Journal of Marketing , vol.58 , Issue.4 , pp. 37-52
    • Day, G.S.1
  • 6
    • 27844547636 scopus 로고    scopus 로고
    • Co-creating customer value through hyperreality in the pre-purchase service experience
    • Edvardsson, B., B. Enquist and B. Johnston (2005), 'Co-creating customer value through hyperreality in the pre-purchase service experience', Journal of Service Research, 8 (2), 149-161.
    • (2005) Journal of Service Research , vol.8 , Issue.2 , pp. 149-161
    • Edvardsson, B.1    Enquist, B.2    Johnston, B.3
  • 7
    • 0004029989 scopus 로고    scopus 로고
    • New Service Development and Innovation in the New Economy
    • Lund: Studentlitteratur.
    • Edvardsson, B., A. Gustafsson, M. Johnson and B. Sandén (2000), New Service Development and Innovation in the New Economy, Lund: Studentlitteratur.
    • (2000)
    • Edvardsson, B.1    Gustafsson, A.2    Johnson, M.3    Sandén, B.4
  • 8
    • 36649013948 scopus 로고    scopus 로고
    • Involving Customers in New Service Development
    • (eds), London: Imperial College Press.
    • Edvardsson, B., A. Gustafsson, P. Kristensson, P. Magnusson and J. Matthing (eds) (2006), Involving Customers in New Service Development, London: Imperial College Press.
    • (2006)
    • Edvardsson, B.1    Gustafsson, A.2    Kristensson, P.3    Magnusson, P.4    Matthing, J.5
  • 9
    • 0032637139 scopus 로고    scopus 로고
    • Internet discussions as a source for consumer product customer involvement and quality information
    • Finch, B.J. (1999), 'Internet discussions as a source for consumer product customer involvement and quality information', Journal of Operations Management, 17, 535-556.
    • (1999) Journal of Operations Management , vol.17 , pp. 535-556
    • Finch, B.J.1
  • 10
    • 0036811331 scopus 로고    scopus 로고
    • Exploring the phenomenon of customers' desired value change in a business-to-business context
    • Flint, D.J., R.B. Woodruffand G.S. Fisher (2002), 'Exploring the phenomenon of customers' desired value change in a business-to-business context', Journal of Marketing, 66 (4), 102-117.
    • (2002) Journal of Marketing , vol.66 , Issue.4 , pp. 102-117
    • Flint, D.J.1    Woodruffand, R.B.2    Fisher, G.S.3
  • 11
    • 0005545546 scopus 로고
    • The Service Society
    • Cambridge, MA: Schenkman.
    • Gersuny, C. and W.R. Rosengren (1973), The Service Society, Cambridge, MA: Schenkman.
    • (1973)
    • Gersuny, C.1    Rosengren, W.R.2
  • 12
    • 0003985476 scopus 로고    scopus 로고
    • Service Management and Marketing
    • New York: John Wiley & Sons.
    • Grönroos, C. (2000), Service Management and Marketing, New York: John Wiley & Sons.
    • Grönroos, C.1
  • 13
    • 0002511933 scopus 로고
    • Model for studying R&D-marketing interface in the product innovation process
    • Gupta, A.K., S.P. Raj and D. Wilemion (1986), 'Model for studying R&D-marketing interface in the product innovation process', Journal of Marketing, 50 (2), 7-17.
    • (1986) Journal of Marketing , vol.50 , Issue.2 , pp. 7-17
    • Gupta, A.K.1    Raj, S.P.2    Wilemion, D.3
  • 14
    • 82955175812 scopus 로고    scopus 로고
    • Competing through Services
    • San Francisco, CA: Jossey-Bass.
    • Gustafsson, A. and M.D. Johnson (2003), Competing through Services, San Francisco, CA: Jossey-Bass.
    • (2003)
    • Gustafsson, A.1    Johnson, M.D.2
  • 15
    • 0026195225 scopus 로고
    • Corporate imagination and expeditionary marketing
    • Hamel, G. and C.K. Prahalad (1991), 'Corporate imagination and expeditionary marketing', Harvard Business Review, 69 (4), 81-92.
    • (1991) Harvard Business Review , vol.69 , Issue.4 , pp. 81-92
    • Hamel, G.1    Prahalad, C.K.2
  • 16
    • 1542524893 scopus 로고    scopus 로고
    • Customer, consumer and user involvement in product development: a framework and a review of selected methods
    • Kaulio, M.A. (1998), 'Customer, consumer and user involvement in product development: a framework and a review of selected methods', Total Quality Management, 9 (1), 141-149.
    • (1998) Total Quality Management , vol.9 , Issue.1 , pp. 141-149
    • Kaulio, M.A.1
  • 17
    • 0003048219 scopus 로고
    • Market orientation: the construct, research propositions, and managerial implications
    • Kohli, A.K. and B.J. Jaworski (1990), 'Market orientation: the construct, research propositions, and managerial implications', Journal of Marketing, 54 (2), 1-18.
    • (1990) Journal of Marketing , vol.54 , Issue.2 , pp. 1-18
    • Kohli, A.K.1    Jaworski, B.J.2
  • 19
    • 0030493427 scopus 로고    scopus 로고
    • Customer contributions to quality: a different view of the customer-oriented firm
    • Lengnick-Hall, L. (1996), 'Customer contributions to quality: a different view of the customer-oriented firm', Academy of Management Review, 21 (3), 791-824.
    • (1996) Academy of Management Review , vol.21 , Issue.3 , pp. 791-824
    • Lengnick-hall, L.1
  • 20
    • 0031265426 scopus 로고    scopus 로고
    • Spark innovation through empathic design
    • Leonard, D. and J.F. Rayport (1997), 'Spark innovation through empathic design', Harvard Business Review, 75 (6), 102-113.
    • (1997) Harvard Business Review , vol.75 , Issue.6 , pp. 102-113
    • Leonard, D.1    Rayport, J.F.2
  • 21
    • 33846332707 scopus 로고    scopus 로고
    • Competing through service: Insights from service-dominant logic
    • Lusch, R.F., S.L. Vargo and M.O. O'Brien (2007), 'Competing through service: Insights from service-dominant logic', Journal of Retailing, 83 (1), 5-18.
    • (2007) Journal of Retailing , vol.83 , Issue.1 , pp. 5-18
    • Lusch, R.F.1    Vargo, S.L.2    O'Brien, M.O.3
  • 22
    • 0021521874 scopus 로고
    • A study of success and failure in the product innovation: the case of the US electronics industry
    • Maidique, M.A. and B.J. Zirger (1984), 'A study of success and failure in the product innovation: the case of the US electronics industry', IEEE Transactions on Engineering Management, 31 (4), 192-200.
    • (1984) IEEE Transactions on Engineering Management , vol.31 , Issue.4 , pp. 192-200
    • Maidique, M.A.1    Zirger, B.J.2
  • 23
    • 0034417136 scopus 로고    scopus 로고
    • Self-service technologies: understanding customer satisfaction with technology-based service encounters
    • Meuter, A.L., R.I. Ostrom and M.J. Bitner (2000), 'Self-service technologies: understanding customer satisfaction with technology-based service encounters', Journal of Marketing, 64 (3), 50-64.
    • (2000) Journal of Marketing , vol.64 , Issue.3 , pp. 50-64
    • Meuter, A.L.1    Ostrom, R.I.2    Bitner, M.J.3
  • 24
    • 0036637960 scopus 로고    scopus 로고
    • Designing virtual customer environments for new product development: toward a theory
    • Nambisan, S. (2002). 'Designing virtual customer environments for new product development: toward a theory', Academy of Management Review, 27 (3), 392-413.
    • (2002) Academy of Management Review , vol.27 , Issue.3 , pp. 392-413
    • Nambisan, S.1
  • 25
    • 0002954788 scopus 로고
    • The effect of a market orientation on business profitability
    • Narver, J.C. and S.F. Slater (1990), 'The effect of a market orientation on business profitability', Journal of Marketing, 54 (4), 20-35.
    • (1990) Journal of Marketing , vol.54 , Issue.4 , pp. 20-35
    • Narver, J.C.1    Slater, S.F.2
  • 26
    • 0013046707 scopus 로고    scopus 로고
    • Co-developing products: involving customers earlier and more deeply
    • Neale, M.R. and D.R. Corkindale (1998), 'Co-developing products: involving customers earlier and more deeply', Long Range Planning, 31 (3), 418-425.
    • (1998) Long Range Planning , vol.31 , Issue.3 , pp. 418-425
    • Neale, M.R.1    Corkindale, D.R.2
  • 27
    • 0003684137 scopus 로고
    • The Knowledge Creating Company
    • Oxford: Oxford University Press.
    • Nonaka, I. and H. Takeuchi (1995), The Knowledge Creating Company, Oxford: Oxford University Press.
    • (1995)
    • Nonaka, I.1    Takeuchi, H.2
  • 29
    • 1542743448 scopus 로고
    • Marketing a success factor in industrial innovation
    • Rothwell, R. (1976), 'Marketing a success factor in industrial innovation', Management Decision, 14 (1), 43-53.
    • (1976) Management Decision , vol.14 , Issue.1 , pp. 43-53
    • Rothwell, R.1
  • 30
    • 0020781127 scopus 로고
    • The role of design in product and process change
    • Rothwell, R. and P. Gardiner (1983), 'The role of design in product and process change', Design Studies, 4 (3), 166-170.
    • (1983) Design Studies , vol.4 , Issue.3 , pp. 166-170
    • Rothwell, R.1    Gardiner, P.2
  • 31
    • 85013371830 scopus 로고    scopus 로고
    • The DNA of Customer Experience
    • Basingstoke: Palgrave Macmillan.
    • Shaw, C. (2007), The DNA of Customer Experience, Basingstoke: Palgrave Macmillan.
    • (2007)
    • Shaw, C.1
  • 32
    • 0344079408 scopus 로고
    • Market information processing and organizational learning
    • Sinkula, J. (1994), 'Market information processing and organizational learning', Journal of Marketing, 58 (1), 35-45.
    • (1994) Journal of Marketing , vol.58 , Issue.1 , pp. 35-45
    • Sinkula, J.1
  • 33
    • 84992988776 scopus 로고
    • Market orientation and the learning organization
    • Slater, Stanley F. and John C. Narver (1995), 'Market orientation and the learning organization', Journal of Marketing, 59 (3), 63-74.
    • (1995) Journal of Marketing , vol.59 , Issue.3 , pp. 63-74
    • Slater, S.F.1    Narver, J.C.2
  • 34
    • 79959997522 scopus 로고    scopus 로고
    • Marketing Innovation: Integrating Technological
    • 4th edn, Wiley Europe.
    • Tidd, J. and J. Bessant (2009), Marketing Innovation: Integrating Technological, Market and Organisational Change, 4th edn, Wiley Europe.
    • (2009) Market and Organisational Change
    • Tidd, J.1    Bessant, J.2
  • 35
    • 0042365893 scopus 로고    scopus 로고
    • Turn customer input into innovation
    • Ulwick, A.W. (2002), 'Turn customer input into innovation', Harvard Business Review, 80 (1), 91-97.
    • (2002) Harvard Business Review , vol.80 , Issue.1 , pp. 91-97
    • Ulwick, A.W.1
  • 36
    • 1642587247 scopus 로고    scopus 로고
    • Evolving to a new dominant logic for marketing
    • a
    • Vargo, S.L. and R.F. Lusch (2004a), 'Evolving to a new dominant logic for marketing', Journal of Marketing, 68 (1), 1-17.
    • (2004) Journal of Marketing , vol.68 , Issue.1 , pp. 1-17
    • Vargo, S.L.1    Lusch, R.F.2
  • 37
    • 84990385227 scopus 로고    scopus 로고
    • The four service marketing myths -remnants of a goods-based, manufacturing model
    • b
    • Vargo, S.L. and R.F. Lusch (2004b), 'The four service marketing myths -remnants of a goods-based, manufacturing model', Journal of Service Research, 6 (4), 324-335.
    • (2004) Journal of Service Research , vol.6 , Issue.4 , pp. 324-335
    • Vargo, S.L.1    Lusch, R.F.2
  • 39
    • 0032123157 scopus 로고    scopus 로고
    • Discontinuous innovation and the new product development process
    • Veryzer, R.W. (1998), 'Discontinuous innovation and the new product development process', Journal of Product Innovation Management, 15 (4), 304-21.
    • (1998) Journal of Product Innovation Management , vol.15 , Issue.4 , pp. 304-321
    • Veryzer, R.W.1
  • 40
    • 0017155654 scopus 로고
    • The dominant role of users in the scientific instrument innovation process
    • von Hippel, E. (1976), 'The dominant role of users in the scientific instrument innovation process', Research Policy, 5 (3), 212-239.
    • (1976) Research Policy , vol.5 , Issue.3 , pp. 212-239
    • Hippel, V.E.1
  • 41
    • 0001559608 scopus 로고
    • Get new product from customers
    • von Hippel, E. (1982), 'Get new product from customers', Harvard Business Review, 60 (3), 117-122.
    • (1982) Harvard Business Review , vol.60 , Issue.3 , pp. 117-122
    • Hippel, V.E.1
  • 42
    • 0022756457 scopus 로고
    • Lead users: a source of novel product concepts
    • von Hippel, E. (1986), 'Lead users: a source of novel product concepts', Management Science, 32 (7), 791-805.
    • (1986) Management Science , vol.32 , Issue.7 , pp. 791-805
    • Hippel, V.E.1
  • 43
    • 0000097622 scopus 로고
    • Sticky information and the locus of problem solving: implications for innovation
    • von Hippel, E. (1994), 'Sticky information and the locus of problem solving: implications for innovation', Management Science, 40 (4), 429-439.
    • (1994) Management Science , vol.40 , Issue.4 , pp. 429-439
    • Hippel, V.E.1
  • 44
    • 0032071638 scopus 로고    scopus 로고
    • Economics of product development by users: the impact of sticky local information
    • von Hippel, E. (1998), 'Economics of product development by users: the impact of sticky local information', Management Science, 44 (5), 629-644.
    • (1998) Management Science , vol.44 , Issue.5 , pp. 629-644
    • Hippel, V.E.1
  • 46
    • 0022077461 scopus 로고
    • The role of users in the development of applications software
    • Voss, C.A. (1985), 'The role of users in the development of applications software', Journal of Product Innovation Management, 2 (2), 113-121.
    • (1985) Journal of Product Innovation Management , vol.2 , Issue.2 , pp. 113-121
    • Voss, C.A.1
  • 47
  • 48
    • 0000982079 scopus 로고
    • A model of new product development: an empirical test
    • Zirger, B. J. and M.A. Maidique (1990), 'A model of new product development: an empirical test', Management Science, 36 (7), 867-883.
    • (1990) Management Science , vol.36 , Issue.7 , pp. 867-883
    • Zirger, B.J.1    Maidique, M.A.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.