-
1
-
-
0002630399
-
Evolution of the marketing organization: New forms for dynamic environments
-
Achrol, R.S. (1991), "Evolution of the marketing organization: new forms for dynamic environments" in Journal of Marketing, Vol. 55, No. 4, pp. 77-93.
-
(1991)
Journal of Marketing
, vol.55
, Issue.4
, pp. 77-93
-
-
Achrol, R.S.1
-
2
-
-
22544454760
-
The social influence of brand community: Evidence from European car clubs
-
Algesheimer, R., Dholakia, U.M. and Herrmann, A. (2005), "The social influence of brand community: evidence from European car clubs" in Journal of Marketing, Vol. 69, No. 3, pp. 19-34.
-
(2005)
Journal of Marketing
, vol.69
, Issue.3
, pp. 19-34
-
-
Algesheimer, R.1
Dholakia, U.M.2
Herrmann, A.3
-
3
-
-
0000906501
-
The use of pledges to build and sustain commitment in distribution channels
-
Anderson, E. and Weitz, B. (1992), "The use of pledges to build and sustain commitment in distribution channels" in Journal of Marketing Research, Vol. 29, No. 1, pp. 18-34.
-
(1992)
Journal of Marketing Research
, vol.29
, Issue.1
, pp. 18-34
-
-
Anderson, E.1
Weitz, B.2
-
4
-
-
0002672359
-
A model of distributor firm and manufacturer firm working partnerships
-
Anderson, J.C. and Narus, J.A. (1990), "A model of distributor firm and manufacturer firm working partnerships" in Journal of Marketing, Vol. 54, No. 1, pp. 42-58.
-
(1990)
Journal of Marketing
, vol.54
, Issue.1
, pp. 42-58
-
-
Anderson, J.C.1
Narus, J.A.2
-
5
-
-
85072003027
-
The real value of online communities
-
Lesser, E.L., Fontaine, M.A., Slusher, J.A. (Eds.), Butterworth-Heinemann, Boston, MA
-
Armstrong, A.G. and Hagel, J. (1996), "The real value of online communities" in Lesser, E.L., Fontaine, M.A. and Slusher, J.A. (Eds.), Knowledge and Communities, Butterworth-Heinemann, Boston, MA, pp. 85-122.
-
(1996)
Knowledge and Communities
, pp. 85-122
-
-
Armstrong, A.G.1
Hagel, J.2
-
6
-
-
33644995871
-
Antecedents and purchase consequences of customer participation in small group brand communities
-
Bagozzi, R.P. and Dholakia, U.D. (2006), "Antecedents and purchase consequences of customer participation in small group brand communities" in International Journal of Research in Marketing, Vol. 23, No. 1, pp. 45-61.
-
(2006)
International Journal of Research in Marketing
, vol.23
, Issue.1
, pp. 45-61
-
-
Bagozzi, R.P.1
Dholakia, U.D.2
-
7
-
-
51249177591
-
On the evaluation of structural equation models
-
Bagozzi, R.P. and Yi, Y. (1988), "On the evaluation of structural equation models" in Journal of the Academy of Marketing Science, Vol. 16, No. 1, pp. 74-94.
-
(1988)
Journal of the Academy of Marketing Science
, vol.16
, Issue.1
, pp. 74-94
-
-
Bagozzi, R.P.1
Yi, Y.2
-
8
-
-
0023020183
-
The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
-
Baron, R.M. and Kenny, D.A. (1986), "The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations" in Journal of Personality and Social Psychology, Vol. 51, pp. 1173-82.
-
(1986)
Journal of Personality and Social Psychology
, vol.51
, pp. 1173-1182
-
-
Baron, R.M.1
Kenny, D.A.2
-
9
-
-
84951659358
-
Relationship marketing of services - growing interest, emerging perspectives
-
Berry, L.L. (1995), "Relationship marketing of services - growing interest, emerging perspectives" in Journal of the Academy of Marketing Science., Vol. 23, No. 4, pp. 236-45.
-
(1995)
Journal of the Academy of Marketing Science
, vol.23
, Issue.4
, pp. 236-245
-
-
Berry, L.L.1
-
10
-
-
0031229627
-
Customer voluntary performance: Customers as partners in service delivery
-
Bettencourt, L.A. (1997), "Customer voluntary performance: customers as partners in service delivery" in Journal of Retailing, Vol. 73, No. 3, pp. 383-406.
-
(1997)
Journal of Retailing
, vol.73
, Issue.3
, pp. 383-406
-
-
Bettencourt, L.A.1
-
11
-
-
13244295446
-
Exploring the role of relationship variables in predicting customer voice to a service worker
-
Bove, L.L. and Robertson, N.L. (2005), "Exploring the role of relationship variables in predicting customer voice to a service worker" in Journal of Retailing and Consumer Services, Vol. 12, No. 2, pp. 83-97.
-
(2005)
Journal of Retailing and Consumer Services
, vol.12
, Issue.2
, pp. 83-97
-
-
Bove, L.L.1
Robertson, N.L.2
-
12
-
-
33646594990
-
Some antecedents and outcomes of brand love
-
Carroll, B.A. and Ahuvia, A.C. (2006), "Some antecedents and outcomes of brand love" in Marketing Letters, Vol. 17, No. 2, pp. 79-89.
-
(2006)
Marketing Letters
, vol.17
, Issue.2
, pp. 79-89
-
-
Carroll, B.A.1
Ahuvia, A.C.2
-
13
-
-
0035590133
-
The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty
-
Chaudhuri, A. and Holbrook, M.B. (2001), "The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty" in Journal of Marketing, Vol. 65, No. 2, pp. 81-93.
-
(2001)
Journal of Marketing
, vol.65
, Issue.2
, pp. 81-93
-
-
Chaudhuri, A.1
Holbrook, M.B.2
-
14
-
-
0003095695
-
The partial least squares approach to structural equation modeling
-
Marcoulides, G.A. (Ed.), Lawrence Erlbaum Associates, Mahwah, NJ
-
Chin, W. (1998), "The partial least squares approach to structural equation modeling" Marcoulides, G.A. (Ed.), Modern Methods for Business Research, Lawrence Erlbaum Associates, Mahwah, NJ.
-
(1998)
Modern Methods for Business Research
-
-
Chin, W.1
-
15
-
-
0000468286
-
Structural equation modeling analysis with small samples using partial least squares
-
Hoyle, R.H. (Ed.), Sage Publications, Thousand Oaks, CA
-
Chin, W.W. and Newsted, P.R. (1999), "Structural equation modeling analysis with small samples using partial least squares" in Hoyle, R.H. (Ed.), Statistical Strategies for Small Sample Research, Sage Publications, Thousand Oaks, CA, pp. 307-41.
-
(1999)
Statistical Strategies for Small Sample Research
, pp. 307-341
-
-
Chin, W.W.1
Newsted, P.R.2
-
16
-
-
0042242856
-
A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic mail emotion/adoption study
-
Chin, W.W., Marcolin, B.L. and Newsted, P.R. (2003), "A partial least squares latent variable modeling approach for measuring interaction effects: results from a Monte Carlo simulation study and an electronic mail emotion/adoption study" in Information Systems Research, Vol. 14, No. 2, pp. 189-217.
-
(2003)
Information Systems Research
, vol.14
, Issue.2
, pp. 189-217
-
-
Chin, W.W.1
Marcolin, B.L.2
Newsted, P.R.3
-
17
-
-
0002534473
-
Organizational commitment in the sales force
-
Chonko, L.B. (1986), "Organizational commitment in the sales force" in Journal of Personal Selling & Sales Management, Vol. 6, No. 3, pp. 19-27.
-
(1986)
Journal of Personal Selling & Sales Management
, vol.6
, Issue.3
, pp. 19-27
-
-
Chonko, L.B.1
-
18
-
-
0041077265
-
When conspicuous consumption becomes inconspicuous: The case of the migrant Hong Kong consumers
-
Chung, E. and Fischer, E. (2001), "When conspicuous consumption becomes inconspicuous: the case of the migrant Hong Kong consumers" in Journal of Consumer Marketing, Vol. 18, No. 6, pp. 474-87.
-
(2001)
Journal of Consumer Marketing
, vol.18
, Issue.6
, pp. 474-487
-
-
Chung, E.1
Fischer, E.2
-
19
-
-
0030548714
-
The kindness of strangers: The usefulness of electronic weak ties for technical advice
-
Constant, D., Sproull, L. and Kiesler, S. (1996), "The kindness of strangers: the usefulness of electronic weak ties for technical advice" in Organization Science, Vol. 7, No. 2, pp. 119-35.
-
(1996)
Organization Science
, vol.7
, Issue.2
, pp. 119-135
-
-
Constant, D.1
Sproull, L.2
Kiesler, S.3
-
20
-
-
21344448812
-
Does brand trust matter to brand equity?
-
Delgado-Ballester, E. and Munuera-Alemán, J.L. (2005), "Does brand trust matter to brand equity?" in Journal of Product & Brand Management, Vol. 14, No. 3, pp. 187-96.
-
(2005)
Journal of Product & Brand Management
, vol.14
, Issue.3
, pp. 187-196
-
-
Delgado-Ballester, E.1
Munuera-Alemán, J.L.2
-
21
-
-
77951516228
-
Customer loyalty: Toward an integrated conceptual framework
-
Dick, A.S. and Basu, K. (1994), "Customer loyalty: toward an integrated conceptual framework" in Journal of the Academy of Marketing Science, Vol. 22, No. 2, pp. 99-113.
-
(1994)
Journal of the Academy of Marketing Science
, vol.22
, Issue.2
, pp. 99-113
-
-
Dick, A.S.1
Basu, K.2
-
22
-
-
0031502147
-
An examination of the nature of trust in buyer-seller relationships
-
Doney, P.M. and Cannon, J.P. (1997), "An examination of the nature of trust in buyer-seller relationships" in Journal of Marketing, Vol. 61, No. 2, pp. 35-51.
-
(1997)
Journal of Marketing
, vol.61
, Issue.2
, pp. 35-51
-
-
Doney, P.M.1
Cannon, J.P.2
-
23
-
-
0032351557
-
Consumers and their brands: Developing relationship theory in consumer research
-
Fournier, S. (1998), "Consumers and their brands: developing relationship theory in consumer research" in Journal Consumer Research, Vol. 24, No. 4, pp. 343-73.
-
(1998)
Journal Consumer Research
, vol.24
, Issue.4
, pp. 343-373
-
-
Fournier, S.1
-
24
-
-
33751546700
-
Innovation creation by online basketball communities
-
Füller, J., Jawecki, G. and Mühlbacher, H. (2007), "Innovation creation by online basketball communities" in Journal of Business Research, Vol. 60, No. 1, pp. 60-71.
-
(2007)
Journal of Business Research
, vol.60
, Issue.1
, pp. 60-71
-
-
Füller, J.1
Jawecki, G.2
Mühlbacher, H.3
-
25
-
-
51549097151
-
Brand community members as a source of innovation
-
Füller, J., Matzler, K. and Hoppe, M. (2008), "Brand community members as a source of innovation" in Journal of Product Innovation and Management, Vol. 25, No. 6, pp. 608-19.
-
(2008)
Journal of Product Innovation and Management
, vol.25
, Issue.6
, pp. 608-619
-
-
Füller, J.1
Matzler, K.2
Hoppe, M.3
-
26
-
-
7444230975
-
Born globals: How to reach new business space rapidly
-
Gabrielsson, M. and Kirpalani, V.H.M. (2004), "Born globals: how to reach new business space rapidly" in International Business Review, Vol. 13, No. 5, pp. 555-71.
-
(2004)
International Business Review
, vol.13
, Issue.5
, pp. 555-571
-
-
Gabrielsson, M.1
Kirpalani, V.H.M.2
-
27
-
-
21744448471
-
Determinants of long-term orientation in buyer-seller relationships
-
Ganesan, S. (1994), "Determinants of long-term orientation in buyer-seller relationships" in Journal of Marketing, Vol. 58, No. 2, pp. 1-19.
-
(1994)
Journal of Marketing
, vol.58
, Issue.2
, pp. 1-19
-
-
Ganesan, S.1
-
28
-
-
0034377224
-
Understanding the customer base of service providers: An examination of the differences between switchers and stayers
-
Ganesh, J., Arnold, M.J. and Reynolds, K.E. (2000), "Understanding the customer base of service providers: an examination of the differences between switchers and stayers" in Journal of Marketing, Vol. 64, No. 3, pp. 65-87.
-
(2000)
Journal of Marketing
, vol.64
, Issue.3
, pp. 65-87
-
-
Ganesh, J.1
Arnold, M.J.2
Reynolds, K.E.3
-
29
-
-
3142765528
-
IT acceptance: Managing user-IT group boundaries
-
Gefen, D. and Ridings, C. (2003), "IT acceptance: managing user-IT group boundaries" in DATABASE for Advances in Information Systems, Vol. 34, No. 3, pp. 25-40.
-
(2003)
DATABASE for Advances in Information Systems
, vol.34
, Issue.3
, pp. 25-40
-
-
Gefen, D.1
Ridings, C.2
-
30
-
-
0001178032
-
Structural equation modeling and regression: Guidelines for research practice
-
Gefen, D., Straub, D. and Boudreau, M-C. (2000), "Structural equation modeling and regression: guidelines for research practice" in Communications of the Association for Information Systems, Vol. 7, No. 7, pp. 1-78.
-
(2000)
Communications of the Association for Information Systems
, vol.7
, Issue.7
, pp. 1-78
-
-
Gefen, D.1
Straub, D.2
Boudreau, M-C.3
-
31
-
-
0030268636
-
The effects of trust and interdependence on relationship commitment: A trans-Atlantic study
-
Geyskens, I., Steenkamp, J-B.E.M., Scheer, L.K. and Kumar, N. (1996), "The effects of trust and interdependence on relationship commitment: a trans-Atlantic study" in International Journal of Research in Marketing, Vol. 13, No. 4, pp. 303-17.
-
(1996)
International Journal of Research in Marketing
, vol.13
, Issue.4
, pp. 303-317
-
-
Geyskens, I.1
Steenkamp, J-B.E.M.2
Scheer, L.K.3
Kumar, N.4
-
32
-
-
0038804225
-
Using promotional messages to manage the effects of brand and self-image on brand evaluations
-
Graeff, T.R. (1967), "Using promotional messages to manage the effects of brand and self-image on brand evaluations" in Journal of Marketing, Vol. 13, No. 3, pp. 4-18.
-
(1967)
Journal of Marketing
, vol.13
, Issue.3
, pp. 4-18
-
-
Graeff, T.R.1
-
33
-
-
0002436515
-
Consumer self-concept, symbolism and market behavior: A theoretical approach
-
Grubb, E.L. and Grathwohl, H.L. (1967), "Consumer self-concept, symbolism and market behavior: a theoretical approach" in Journal of Marketing, Vol. 31, No. 4, pp. 22-7.
-
(1967)
Journal of Marketing
, vol.31
, Issue.4
, pp. 22-27
-
-
Grubb, E.L.1
Grathwohl, H.L.2
-
34
-
-
0034372962
-
Relationship marketing activities, commitment, and membership behaviors in professional associations
-
Gruen, T.W., Summers, J.O. and Acito, F. (2000), "Relationship marketing activities, commitment, and membership behaviors in professional associations" in Journal of Marketing, Vol. 64, No. 3, pp. 34-49.
-
(2000)
Journal of Marketing
, vol.64
, Issue.3
, pp. 34-49
-
-
Gruen, T.W.1
Summers, J.O.2
Acito, F.3
-
35
-
-
85009561677
-
Relationship marketing in the new economy
-
Gummesson, E. (2002), "Relationship marketing in the new economy" in Journal of Relationship Marketing, Vol. 1, No. 1, pp. 37-57.
-
(2002)
Journal of Relationship Marketing
, vol.1
, Issue.1
, pp. 37-57
-
-
Gummesson, E.1
-
36
-
-
85107963557
-
The structure of commitment in exchange
-
Gundlach, G.T., Achrol, R.S. and Mentzer, J.T. (1995), "The structure of commitment in exchange" in Journal of Marketing, Vol. 59, No. 1, pp. 78-92.
-
(1995)
Journal of Marketing
, vol.59
, Issue.1
, pp. 78-92
-
-
Gundlach, G.T.1
Achrol, R.S.2
Mentzer, J.T.3
-
37
-
-
27144485832
-
The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention
-
Gustafsson, A., Johnson, M.D. and Roos, I. (2005), "The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention" in Journal of Marketing, Vol. 69, No. 4, pp. 210-18.
-
(2005)
Journal of Marketing
, vol.69
, Issue.4
, pp. 210-218
-
-
Gustafsson, A.1
Johnson, M.D.2
Roos, I.3
-
38
-
-
0002554838
-
Net gain: Expanding markets through virtual communities
-
Hagel, J. and Armstrong, A.G. (1997), "Net gain: expanding markets through virtual communities" in McKinsey Quarterly, Winter, pp. 140-6.
-
(1997)
McKinsey Quarterly
, Issue.Winter
, pp. 140-146
-
-
Hagel, J.1
Armstrong, A.G.2
-
39
-
-
3042693345
-
The four levels of loyalty and the pivotal role of trust: A study of online service dynamics
-
Harris, L.C. and Goode, M.M. (2004), "The four levels of loyalty and the pivotal role of trust: a study of online service dynamics" in Journal of Retailing, Vol. 80, No. 2, pp. 139-58.
-
(2004)
Journal of Retailing
, vol.80
, Issue.2
, pp. 139-158
-
-
Harris, L.C.1
Goode, M.M.2
-
40
-
-
0003610739
-
-
Harvard University Press, Cambridge, MA
-
Hirschman, A.O. (1970), Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States, Harvard University Press, Cambridge, MA.
-
(1970)
Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States
-
-
Hirschman, A.O.1
-
41
-
-
0040756396
-
Customer participation in creating site brand loyalty
-
Holland, J. and Baker, S.M. (2001), "Customer participation in creating site brand loyalty" in Journal of Interactive Marketing, Vol. 15, No. 4, pp. 34-45.
-
(2001)
Journal of Interactive Marketing
, vol.15
, Issue.4
, pp. 34-45
-
-
Holland, J.1
Baker, S.M.2
-
42
-
-
78049525523
-
The role of commitment on the customer benefits-loyalty relationship in mobile service industry
-
Hur, W-M., Park, J. and Kim, M. (2010), "The role of commitment on the customer benefits-loyalty relationship in mobile service industry" in Service Industries Journal, Vol. 30, No. 14, pp. 2293-309.
-
(2010)
Service Industries Journal
, vol.30
, Issue.14
, pp. 2293-2309
-
-
Hur, W-M.1
Park, J.2
Kim, M.3
-
43
-
-
0003747358
-
-
Wiley, New York, NY
-
Jacoby, J. and Chestnut, R.W. (1978), Brand Loyalty: Measurement and Management, Wiley, New York, NY.
-
(1978)
Brand Loyalty: Measurement and Management
-
-
Jacoby, J.1
Chestnut, R.W.2
-
44
-
-
84986166758
-
Consumers and brands: A study of the impact of self-image congruence on brand preference and satisfaction
-
Jamal, A. and Goode, M.M.H. (2001), "Consumers and brands: a study of the impact of self-image congruence on brand preference and satisfaction" in Marketing Intelligence & Planning, Vol. 19, No. 7, pp. 482-92.
-
(2001)
Marketing Intelligence & Planning
, vol.19
, Issue.7
, pp. 482-492
-
-
Jamal, A.1
Goode, M.M.H.2
-
45
-
-
42649133175
-
The influence of online brand community characteristics on community commitment and brand loyalty
-
Jang, H., Olfman, L., Ko, I., Koh, J. and Kim, K. (2008), "The influence of online brand community characteristics on community commitment and brand loyalty" in International Journal of Electronic Commerce, Vol. 12, No. 3, pp. 57-80.
-
(2008)
International Journal of Electronic Commerce
, vol.12
, Issue.3
, pp. 57-80
-
-
Jang, H.1
Olfman, L.2
Ko, I.3
Koh, J.4
Kim, K.5
-
46
-
-
33644600340
-
Why do users contribute to firm-hosted user communities? The case of computer-controlled music instruments
-
Jeppesen, L.B. and Frederiksen, L. (2006), "Why do users contribute to firm-hosted user communities? The case of computer-controlled music instruments" in Organizational Science, Vol. 17, No. 1, pp. 45-63.
-
(2006)
Organizational Science
, vol.17
, Issue.1
, pp. 45-63
-
-
Jeppesen, L.B.1
Frederiksen, L.2
-
47
-
-
0002545266
-
Information, internet, and community: Notes toward an understanding of community in the information age
-
Jones, S.G. (Ed.), Sage, Thousand Oaks, CA
-
Jones, S.G. (2000), "Information, internet, and community: notes toward an understanding of community in the information age" Jones, S.G. (Ed.), Cybersociety, Vol. 2, Sage, Thousand Oaks, CA.
-
(2000)
Cybersociety
, vol.2
-
-
Jones, S.G.1
-
48
-
-
0003816537
-
-
Wiley, New York, NY
-
Kelly, H.H. and Thibaut, J.W. (1978), Interpersonal Relations: A Theory of Interdependence, Wiley, New York, NY.
-
(1978)
Interpersonal Relations: A Theory of Interdependence
-
-
Kelly, H.H.1
Thibaut, J.W.2
-
49
-
-
0031257763
-
Measurement of distributor commitment in industrial channels of distribution
-
Kim, K. and Frazier, G.L. (1997), "Measurement of distributor commitment in industrial channels of distribution" in Journal of Business Research, Vol. 40, No. 2, pp. 139-54.
-
(1997)
Journal of Business Research
, vol.40
, Issue.2
, pp. 139-154
-
-
Kim, K.1
Frazier, G.L.2
-
50
-
-
20444464754
-
Competition when consumers have switching costs: An overview with applications to industrial organization, macroeconomics, and international trade
-
Klemperer, P. (1995), "Competition when consumers have switching costs: an overview with applications to industrial organization, macroeconomics, and international trade" in Review of Economic Studies, Vol. 62, No. 4, pp. 515-39.
-
(1995)
Review of Economic Studies
, vol.62
, Issue.4
, pp. 515-539
-
-
Klemperer, P.1
-
51
-
-
0347693467
-
Importers' benevolence toward their foreign export suppliers
-
Lee, D-J., Sirgy, M.J., Brown, J.R. and Bird, M.M. (2004), "Importers' benevolence toward their foreign export suppliers" in Journal of the Academy of Marketing Science, Vol. 32, No. 1, pp. 32-48.
-
(2004)
Journal of the Academy of Marketing Science
, vol.32
, Issue.1
, pp. 32-48
-
-
Lee, D-J.1
Sirgy, M.J.2
Brown, J.R.3
Bird, M.M.4
-
52
-
-
0036001749
-
Building brand community
-
McAlexander, J.H., Schouten, J.W. and Koenig, H.F. (2002), "Building brand community" in Journal of Marketing, Vol. 66, No. 1, pp. 38-54.
-
(2002)
Journal of Marketing
, vol.66
, Issue.1
, pp. 38-54
-
-
McAlexander, J.H.1
Schouten, J.W.2
Koenig, H.F.3
-
53
-
-
84925930697
-
Structural exchange and marital interaction
-
McDonald, G.W. (1981), "Structural exchange and marital interaction" in Journal of Marriage and the Family, Vol. 43, No. 4, pp. 825-39.
-
(1981)
Journal of Marriage and the Family
, vol.43
, Issue.4
, pp. 825-839
-
-
McDonald, G.W.1
-
54
-
-
0031498547
-
Retail relationships and store loyalty: A multi-level perspective
-
Macintosh, G. and Lockshin, L.S. (1997), "Retail relationships and store loyalty: a multi-level perspective" in International Journal of Research in Marketing, Vol. 14, No. 5, pp. 487-97.
-
(1997)
International Journal of Research in Marketing
, vol.14
, Issue.5
, pp. 487-497
-
-
Macintosh, G.1
Lockshin, L.S.2
-
55
-
-
0039656230
-
Factors affecting trust in market research relationships
-
Moorman, C., Deshpandé, R. and Zaltman, G. (1993), "Factors affecting trust in market research relationships" in Journal of Marketing, Vol. 57, No. 1, pp. 81-101.
-
(1993)
Journal of Marketing
, vol.57
, Issue.1
, pp. 81-101
-
-
Moorman, C.1
Deshpandé, R.2
Zaltman, G.3
-
56
-
-
21344475322
-
The commitment-trust theory of relationship marketing
-
Morgan, R.M. and Hunt, S.D. (1994), "The commitment-trust theory of relationship marketing" in Journal of Marketing, Vol. 58, No. 3, pp. 20-38.
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 20-38
-
-
Morgan, R.M.1
Hunt, S.D.2
-
57
-
-
0035531893
-
Brand community
-
Muniz, A.M. and O'Guinn, T.C. Jr (2001), "Brand community" in Journal of Consumer Research, Vol. 27, No. 4, pp. 412-32.
-
(2001)
Journal of Consumer Research
, vol.27
, Issue.4
, pp. 412-432
-
-
Muniz, A.M.1
O'Guinn Jr., T.C.2
-
58
-
-
17044373211
-
Religiosity in the abandoned Apple Newton brand community
-
Muniz, A.M. and Schau, H.J. (2005), "Religiosity in the abandoned Apple Newton brand community" in Journal of Consumer Research, Vol. 31, No. 4, pp. 737-47.
-
(2005)
Journal of Consumer Research
, vol.31
, Issue.4
, pp. 737-747
-
-
Muniz, A.M.1
Schau, H.J.2
-
60
-
-
33746906280
-
Service climate and organizational commitment: The importance of customer linkages
-
Paulin, M., Ferguson, R.J. and Bergeron, J. (2006), "Service climate and organizational commitment: the importance of customer linkages" in Journal of Business Research, Vol. 59, No. 8, pp. 906-15.
-
(2006)
Journal of Business Research
, vol.59
, Issue.8
, pp. 906-915
-
-
Paulin, M.1
Ferguson, R.J.2
Bergeron, J.3
-
61
-
-
33750597144
-
Senior citizens' acceptance of information systems: A study in the context of e-government services
-
Phang, C.W., Sutanto, J., Kankanhalli, A., Li, Y., Tan, B.C.Y. and Teo, H.H. (2006), "Senior citizens' acceptance of information systems: a study in the context of e-government services" in Engineering Management, IEEE Transactions, Vol. 53, No. 4, pp. 555-69.
-
(2006)
Engineering Management, IEEE Transactions
, vol.53
, Issue.4
, pp. 555-569
-
-
Phang, C.W.1
Sutanto, J.2
Kankanhalli, A.3
Li, Y.4
Tan, B.C.Y.5
Teo, H.H.6
-
62
-
-
0034420194
-
The process of China's market transition (1978-1998): The evolutionary, historical, and comparative perspectives
-
Qian, Y. (2000), "The process of China's market transition (1978-1998): the evolutionary, historical, and comparative perspectives" in Journal of Institutional and Theoretical Economics, Vol. 156, No. 1, pp. 151-79.
-
(2000)
Journal of Institutional and Theoretical Economics
, vol.156
, Issue.1
, pp. 151-179
-
-
Qian, Y.1
-
63
-
-
0002433581
-
Learning from customer defections
-
Reichheld, F.F. (1996), "Learning from customer defections" in Harvard Business Review, Vol. 74, No. 2, pp. 56-70.
-
(1996)
Harvard Business Review
, vol.74
, Issue.2
, pp. 56-70
-
-
Reichheld, F.F.1
-
64
-
-
1342312200
-
The one number you need to grow
-
Reichheld, F.F. (2003), "The one number you need to grow" in Harvard Business Review, Vol. 81, No. 12, pp. 46-54.
-
(2003)
Harvard Business Review
, vol.81
, Issue.12
, pp. 46-54
-
-
Reichheld, F.F.1
-
67
-
-
0001674442
-
A longitudinal test of the investment model: The development (and deterioration) of satisfaction and commitment in heterosexual involvements
-
Rusbult, C.E. (1983), "A longitudinal test of the investment model: the development (and deterioration) of satisfaction and commitment in heterosexual involvements" in Journal of Personality and Social Psychology, Vol. 45, pp. 101-17.
-
(1983)
Journal of Personality and Social Psychology
, vol.45
, pp. 101-117
-
-
Rusbult, C.E.1
-
68
-
-
0032061554
-
The influence of job satisfaction, organizational commitment, and fairness perceptions on organizational citizenship behavior
-
Schappe, S.P. (1998), "The influence of job satisfaction, organizational commitment, and fairness perceptions on organizational citizenship behavior" in The Journal of Psychology: Interdisciplinary and Applied, Vol. 132, No. 3, pp. 277-90.
-
(1998)
The Journal of Psychology: Interdisciplinary and Applied
, vol.132
, Issue.3
, pp. 277-290
-
-
Schappe, S.P.1
-
69
-
-
84947651850
-
Relational exchange in services: An empirical investigation of ongoing customer/service provider relationships
-
Schemwell, D.J., Cronin, J.J. and Bullard, W.R. (1994), "Relational exchange in services: an empirical investigation of ongoing customer/service provider relationships" in International Journal of Service Industry Management, Vol. 5, No. 3, pp. 57-68.
-
(1994)
International Journal of Service Industry Management
, vol.5
, Issue.3
, pp. 57-68
-
-
Schemwell, D.J.1
Cronin, J.J.2
Bullard, W.R.3
-
70
-
-
21844511586
-
Subcultures of consumption: An ethnography of the new bikers
-
Schouten, J.W. and McAlexander, J.H. (1995), "Subcultures of consumption: an ethnography of the new bikers" in The Journal of Consumer Research, Vol. 22, No. 1, pp. 43-61.
-
(1995)
The Journal of Consumer Research
, vol.22
, Issue.1
, pp. 43-61
-
-
Schouten, J.W.1
McAlexander, J.H.2
-
71
-
-
3242753566
-
Relationship marketing in consumer markets: Antecedents and consequences
-
Sheth, J.N. and Parvatiyar, A. (1995), "Relationship marketing in consumer markets: antecedents and consequences" in Journal of the Academy of Marketing Science, Vol. 23, No. 4, pp. 255-71.
-
(1995)
Journal of the Academy of Marketing Science
, vol.23
, Issue.4
, pp. 255-271
-
-
Sheth, J.N.1
Parvatiyar, A.2
-
72
-
-
84925923353
-
The consequences of turnover
-
Staw, B.M. (1980), "The consequences of turnover" in Journal of Occupational Behavior, Vol. 1, No. 4, pp. 253-73.
-
(1980)
Journal of Occupational Behavior
, vol.1
, Issue.4
, pp. 253-273
-
-
Staw, B.M.1
-
73
-
-
77952105969
-
Brand community: Drivers and outcomes
-
Stokburger-Sauer, N. (2010), "Brand community: drivers and outcomes" in Psychology and Marketing, Vol. 27, No. 4, pp. 347-68.
-
(2010)
Psychology and Marketing
, vol.27
, Issue.4
, pp. 347-368
-
-
Stokburger-Sauer, N.1
-
74
-
-
14844366081
-
Shopping styles of working Chinese females
-
Tai, S.H.C. (2005), "Shopping styles of working Chinese females" in Journal of Retailing and Consumer Services, Vol. 12, No. 3, pp. 91-203.
-
(2005)
Journal of Retailing and Consumer Services
, vol.12
, Issue.3
, pp. 91-203
-
-
Tai, S.H.C.1
-
75
-
-
22444455782
-
Organizational citizenship behavior of contingent workers in Singapore
-
Van Dyne, L. and Ang, S. (1998), "Organizational citizenship behavior of contingent workers in Singapore" in Academy of Management Journal, Vol. 41, No. 6, pp. 692-703.
-
(1998)
Academy of Management Journal
, vol.41
, Issue.6
, pp. 692-703
-
-
van Dyne, L.1
Ang, S.2
-
76
-
-
0038509087
-
The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: Does age of relationship matter?
-
Verhoef, P.C., Franses, P.H. and Hoekstra, J.C. (2002), "The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: does age of relationship matter?" in Journal of the Academy of Marketing Science, Vol. 30, No. 3, pp. 202-16.
-
(2002)
Journal of the Academy of Marketing Science
, vol.30
, Issue.3
, pp. 202-216
-
-
Verhoef, P.C.1
Franses, P.H.2
Hoekstra, J.C.3
-
77
-
-
0041385347
-
The changing role of marketing in the corporation
-
Webster, F.E. Jr (1992), "The changing role of marketing in the corporation" in Journal of Marketing, Vol. 56, No. 4, pp. 1-17.
-
(1992)
Journal of Marketing
, vol.56
, Issue.4
, pp. 1-17
-
-
Webster Jr., F.E.1
-
78
-
-
0000980055
-
Commitment in organizations: Normative view
-
Wiener, Y. (1982), "Commitment in organizations: normative view" in Academy of Management Review, Vol. 7, No. 3, pp. 418-28.
-
(1982)
Academy of Management Review
, vol.7
, Issue.3
, pp. 418-428
-
-
Wiener, Y.1
-
79
-
-
0000189486
-
Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods
-
Williams, L.J. and Hazer, J.T. (1986), "Antecedents and consequences of satisfaction and commitment in turnover models: a reanalysis using latent variable structural equation methods" in Journal of Applied Psychology, Vol. 71, No. 2, pp. 219-31.
-
(1986)
Journal of Applied Psychology
, vol.71
, Issue.2
, pp. 219-231
-
-
Williams, L.J.1
Hazer, J.T.2
-
80
-
-
1542396911
-
Symbolic value of foreign products in the People's Republic of China
-
Zhou, L. and Hui, M. (2003), "Symbolic value of foreign products in the People's Republic of China" in Journal of International Marketing, Vol. 11, No. 2, pp. 36-48.
-
(2003)
Journal of International Marketing
, vol.11
, Issue.2
, pp. 36-48
-
-
Zhou, L.1
Hui, M.2
|