Exploring the role of relationship variables in predicting customer voice to a service worker

Journal of Retailing and Consumer Services

Volumn 12, Issue 2, 2005, Pages 83-97

  Bove, Liliana L ^a   Robertson, Nicola L ^b  

^a UNIVERSITY OF MELBOURNE   (Australia)

^b DEAKIN UNIVERSITY   (Australia)

Author keywords

Customer voice; Relationships; Service personnel power

Indexed keywords

SERVICE SECTOR;

EID: 13244295446     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2004.03.003     Document Type: Article

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