Impacts of customer service on relationship quality: An empirical study in China

Managing Service Quality

Volumn 19, Issue 4, 2009, Pages 391-409

  Qin, Su ^a,b   Zhao, Li ^a   Yi, Xu ^a  

^a XI'AN JIAOTONG UNIVERSITY   (China)

^b XI'AN JIAOTONG UNIVERSITY   (China)

Author keywords

Buyer seller relationships; Customer services quality; Social interaction

Indexed keywords

EID: 70349641334     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520910971520     Document Type: Article

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