Establishing customer relationship management framework in nursing homes

Total Quality Management and Business Excellence

Volumn 16, Issue 5, 2005, Pages 607-629

  Cheng, Bor Wen ^a   Chang, Chun Lang ^b   Liu, I Sheng ^c  

^a NATIONAL YUNLIN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^b NATIONAL FORMOSA UNIVERSITY   (Taiwan)

^c KUANG TIEN GENERAL HOSPITAL   (Taiwan)

Author keywords

Care quality; Customer relationship management; Nursing home

Indexed keywords

EID: 23444434479     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/14783360500077559     Document Type: Review

References (20)

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