메뉴 건너뛰기




Volumn 26, Issue 13-14, 2010, Pages 1201-1217

Primary and secondary effects of emotions on behavioural intention of theatre clients

Author keywords

Behavioural intention; Emotions; Satisfaction; Theatre

Indexed keywords


EID: 79958115688     PISSN: 0267257X     EISSN: 14721376     Source Type: Journal    
DOI: 10.1080/0267257X.2010.523008     Document Type: Article
Times cited : (20)

References (60)
  • 1
    • 0011939750 scopus 로고
    • Customer satisfaction, market share, and profitability: Findings from Sweden
    • Anderson, E.W., Fornell, C., & Lehmann, D.R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing, 58, 53-66.
    • (1994) Journal of Marketing , vol.58 , pp. 53-66
    • Anderson, E.W.1    Fornell, C.2    Lehmann, D.R.3
  • 2
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • Anderson, J.C., & Gerbing, D.W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 3
    • 0002587198 scopus 로고
    • A framework for conceptualizing and measuring the involvement construct in advertising research
    • Andrews, J.C., Durvasula, S., & Akhter, S.H. (1990). A framework for conceptualizing and measuring the involvement construct in advertising research. Journal of Advertising, 19(4), 27-40.
    • (1990) Journal of Advertising , vol.19 , Issue.4 , pp. 27-40
    • Andrews, J.C.1    Durvasula, S.2    Akhter, S.H.3
  • 4
    • 0000892721 scopus 로고    scopus 로고
    • Negative emotions in marketing research-The PANAS scales
    • Babin, B.J., & Darden, W.R. (1998). Negative emotions in marketing research-The PANAS scales. Journal of Business Research, 42(3), 271-285.
    • (1998) Journal of Business Research , vol.42 , Issue.3 , pp. 271-285
    • Babin, B.J.1    Darden, W.R.2
  • 6
    • 18444418621 scopus 로고
    • Measuring user participation, user involvement, and user attitude
    • Barki, H., & Hartwick, J. (1994). Measuring user participation, user involvement, and user attitude. MIS Quarterly, 18(1), 59-82.
    • (1994) MIS Quarterly , vol.18 , Issue.1 , pp. 59-82
    • Barki, H.1    Hartwick, J.2
  • 9
    • 0035612804 scopus 로고    scopus 로고
    • Some new thoughts on conceptualizing perceived service quality: A hierarchical approach
    • Brady, M.K., & Cronin, J.J. (2001). Some new thoughts on conceptualizing perceived service quality: A hierarchical approach. Journal of Marketing, 65(3), 34-49.
    • (2001) Journal of Marketing , vol.65 , Issue.3 , pp. 34-49
    • Brady, M.K.1    Cronin, J.J.2
  • 10
    • 0039502097 scopus 로고    scopus 로고
    • Product class effects on perceived risk: The role of emotion
    • Chaudhuri, A. (1998). Product class effects on perceived risk: The role of emotion. International Journal of Research in Marketing, 15, 157-168.
    • (1998) International Journal of Research in Marketing , vol.15 , pp. 157-168
    • Chaudhuri, A.1
  • 11
    • 0002704641 scopus 로고    scopus 로고
    • Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
    • Cronin, J.J., Jr., Brady, M.K., & Hult, G.T.M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218.
    • (2000) Journal of Retailing , vol.76 , Issue.2 , pp. 193-218
    • Cronin Jr., J.J.1    Brady, M.K.2    Hult, G.T.M.3
  • 14
    • 84889960454 scopus 로고
    • An argument for basic emotions
    • Ekman, P. (1992). An argument for basic emotions. Cognition and Emotion, 6, 169-200.
    • (1992) Cognition and Emotion , vol.6 , pp. 169-200
    • Ekman, P.1
  • 15
  • 16
    • 84986051106 scopus 로고    scopus 로고
    • Assessing service management effectiveness in a health resort: Implications of technical and functional quality
    • Ferguson, R.J., Paulin, M., Pigeassou, C., & Gauduchon, R. (1999). Assessing service management effectiveness in a health resort: Implications of technical and functional quality. Managing Service Quality, 9(1), 58-65.
    • (1999) Managing Service Quality , vol.9 , Issue.1 , pp. 58-65
    • Ferguson, R.J.1    Paulin, M.2    Pigeassou, C.3    Gauduchon, R.4
  • 17
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement errors
    • Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement errors. Journal of Marketing Research, 18, 39-50.
    • (1981) Journal of Marketing Research , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 18
    • 0033423162 scopus 로고    scopus 로고
    • The different roles of satisfaction, trust, and commitment in customer relationships
    • Garbarino, E., & Johnson, M.S. (1999). The different roles of satisfaction, trust, and commitment in customer relationships. The Journal of Marketing, 63(2), 70-87.
    • (1999) The Journal of Marketing , vol.63 , Issue.2 , pp. 70-87
    • Garbarino, E.1    Johnson, M.S.2
  • 19
    • 84869571048 scopus 로고
    • A service quality model and its marketing implications
    • Grönroos, C. (1984). A service quality model and its marketing implications. European Journal of Marketing, 18, 36-44.
    • (1984) European Journal of Marketing , vol.18 , pp. 36-44
    • Grönroos, C.1
  • 23
    • 0002484988 scopus 로고
    • Emotion in the consumption experience: Toward a new model of the human consumer
    • In R.A. Peterson, W.D. Hoyer, & W.R. Wilson (Eds.), Lexington, MA: Health
    • Holbrook, M.B. (1986). Emotion in the consumption experience: toward a new model of the human consumer. In R.A. Peterson, W.D. Hoyer, & W.R. Wilson (Eds.), The role of affect in consumer behavior: Emerging theories and applications (pp. 17-52). Lexington, MA: Health.
    • (1986) The role of affect in consumer behavior: Emerging theories and applications , pp. 17-52
    • Holbrook, M.B.1
  • 24
    • 33646480895 scopus 로고    scopus 로고
    • Relationships among ad-induced affect, beliefs, and attitudes: Another look
    • Homer, P.M. (2006). Relationships among ad-induced affect, beliefs, and attitudes: Another look. Journal of Advertising, 35(1), 35-51.
    • (2006) Journal of Advertising , vol.35 , Issue.1 , pp. 35-51
    • Homer, P.M.1
  • 25
    • 77951462578 scopus 로고    scopus 로고
    • The consequence of appraisal emotion, service, quality, perceived value and customer satisfaction on repurchase intent in the performing arts
    • Hume, M., & Sullivan Mort, G. (2010). The consequence of appraisal emotion, service, quality, perceived value and customer satisfaction on repurchase intent in the performing arts. Journal of Services Marketing, 24(2), 170-182.
    • (2010) Journal of Services Marketing , vol.24 , Issue.2 , pp. 170-182
    • Hume, M.1    Sullivan Mort, G.2
  • 26
    • 33646434496 scopus 로고    scopus 로고
    • Understanding service experience in non-profit performing arts: Implications for operations and service management
    • Hume, M., Sullivan Mort, G., Liesch, P., & Winzar, H. (2006). Understanding service experience in non-profit performing arts: implications for operations and service management. Journal of Operations Management, 24(4), 16-42.
    • (2006) Journal of Operations Management , vol.24 , Issue.4 , pp. 16-42
    • Hume, M.1    Sullivan Mort, G.2    Liesch, P.3    Winzar, H.4
  • 28
    • 23944439128 scopus 로고    scopus 로고
    • Emotions in consumer behavior: A hierarchical approach
    • Laros, F.J.M., & Steenkamp, J.R.M. (2005). Emotions in consumer behavior: A hierarchical approach. Journal of Business Research, 58, 1437-1445.
    • (2005) Journal of Business Research , vol.58 , pp. 1437-1445
    • Laros, F.J.M.1    Steenkamp, J.R.M.2
  • 29
    • 36049045147 scopus 로고    scopus 로고
    • Festivalscapes and patrons' emotions, satisfaction, and loyalty
    • Lee, Y.-K., Lee, C.-K., Lee, S.-K., & Babin, B.J. (2008). Festivalscapes and patrons' emotions, satisfaction, and loyalty. Journal of Business Research, 61(1), 56-64.
    • (2008) Journal of Business Research , vol.61 , Issue.1 , pp. 56-64
    • Lee, Y.-K.1    Lee, C.-K.2    Lee, S.-K.3    Babin, B.J.4
  • 30
    • 38149144964 scopus 로고
    • The measurement of gaps in the quality of hotel services
    • Lewis, R.C. (1987). The measurement of gaps in the quality of hotel services. International Journal of Hospitality Management, 6(2), 83-88.
    • (1987) International Journal of Hospitality Management , vol.6 , Issue.2 , pp. 83-88
    • Lewis, R.C.1
  • 33
    • 0031161688 scopus 로고    scopus 로고
    • Sex, money and financial hardship: An empirical study of attitudes towards money among undergraduates in Singapore
    • Lim, V.K.G., & Teo, T.S.H. (1997). Sex, money and financial hardship: An empirical study of attitudes towards money among undergraduates in Singapore. Journal of Economic Psychology, 18, 369-386.
    • (1997) Journal of Economic Psychology , vol.18 , pp. 369-386
    • Lim, V.K.G.1    Teo, T.S.H.2
  • 34
    • 0001836610 scopus 로고
    • Classifying services to gain strategic marketing insights
    • Lovelock, C.H. (1983). Classifying services to gain strategic marketing insights. Journal of Marketing, 47, 9-20.
    • (1983) Journal of Marketing , vol.47 , pp. 9-20
    • Lovelock, C.H.1
  • 35
    • 79958149107 scopus 로고    scopus 로고
    • The importance of context
    • Magovcevic, M. (2003). The importance of context. Culture and Psychology, 9(1), 97-102.
    • (2003) Culture and Psychology , vol.9 , Issue.1 , pp. 97-102
    • Magovcevic, M.1
  • 36
    • 21344486274 scopus 로고
    • Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling, and satisfaction
    • Mano, H., & Oliver, R.L. (1993). Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling, and satisfaction. Journal of Consumer Research, 20(3), 451-466.
    • (1993) Journal of Consumer Research , vol.20 , Issue.3 , pp. 451-466
    • Mano, H.1    Oliver, R.L.2
  • 37
    • 84953965792 scopus 로고
    • Temporal decay in satisfaction-intention relationship
    • Mazursky, D., & Geva, A. (1989). Temporal decay in satisfaction-intention relationship. Psychology and Marketing, 6(3), 211-227.
    • (1989) Psychology and Marketing , vol.6 , Issue.3 , pp. 211-227
    • Mazursky, D.1    Geva, A.2
  • 39
    • 35648974744 scopus 로고    scopus 로고
    • A typology of mass services: The role of service delivery and consumption purpose in classifying service experiences
    • Ng, S., Russell-Bennett, R., & Dagger, T. (2007). A typology of mass services: The role of service delivery and consumption purpose in classifying service experiences. Journal of Services Marketing, 21(7), 471-480.
    • (2007) Journal of Services Marketing , vol.21 , Issue.7 , pp. 471-480
    • Ng, S.1    Russell-Bennett, R.2    Dagger, T.3
  • 42
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman, A., Zeithaml, V., & Berry, L.L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41-50.
    • (1985) Journal of Marketing , vol.49 , Issue.4 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.L.3
  • 43
    • 0036386394 scopus 로고    scopus 로고
    • The role of consumption emotions in the satisfaction response
    • Phillips, D.M., & Baumgartner, H. (2002). The role of consumption emotions in the satisfaction response. Journal of Consumer Psychology, 12(3), 243-252.
    • (2002) Journal of Consumer Psychology , vol.12 , Issue.3 , pp. 243-252
    • Phillips, D.M.1    Baumgartner, H.2
  • 45
    • 21744438808 scopus 로고    scopus 로고
    • Measuring emotions in consumption experience
    • Richins, M.L. (1997). Measuring emotions in consumption experience. Journal of Consumer Research, 24(2), 127-146.
    • (1997) Journal of Consumer Research , vol.24 , Issue.2 , pp. 127-146
    • Richins, M.L.1
  • 48
    • 33847700948 scopus 로고    scopus 로고
    • Feeling, emotion, affect [Electronic Version]
    • Retrieved June 11, 2010, from
    • Shouse, E. (2005). Feeling, emotion, affect [Electronic Version]. M/C Journal, 8. Retrieved June 11, 2010, from http://journal.media-culture.org.au/0512/03-shouse.php
    • (2005) M/C Journal , pp. 8
    • Shouse, E.1
  • 49
    • 0036213595 scopus 로고    scopus 로고
    • The effect of customers' emotional responses to service failure on their recovery effort evaluations and satisfaction judgments
    • Smith, A.K., & Bolton, R.N. (2002). The effect of customers' emotional responses to service failure on their recovery effort evaluations and satisfaction judgments. Journal of the Academy of Marketing Science, 30, 5-23.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , pp. 5-23
    • Smith, A.K.1    Bolton, R.N.2
  • 51
    • 0002624194 scopus 로고
    • Measuring emotional response to advertising
    • Stout, P., & Leckenby, J. (1986). Measuring emotional response to advertising. Journal of Advertising, 15(4), 35-42.
    • (1986) Journal of Advertising , vol.15 , Issue.4 , pp. 35-42
    • Stout, P.1    Leckenby, J.2
  • 52
    • 0002677348 scopus 로고
    • Product performance and consumer satisfaction: A new concept
    • Swan, J.E., & Combs, L.J. (1976). Product performance and consumer satisfaction: A new concept. The Journal of Marketing, 40(2), 25-33.
    • (1976) The Journal of Marketing , vol.40 , Issue.2 , pp. 25-33
    • Swan, J.E.1    Combs, L.J.2
  • 53
    • 0032372563 scopus 로고    scopus 로고
    • Customer evaluations of service complaint experiences: Implications for relationship marketing
    • Tax, S.S., Brown, S.W., & Chandrashekaran, M. (1998). Customer evaluations of service complaint experiences: Implications for relationship marketing. Journal of Marketing, 62, 60-76.
    • (1998) Journal of Marketing , vol.62 , pp. 60-76
    • Tax, S.S.1    Brown, S.W.2    Chandrashekaran, M.3
  • 54
    • 47349119873 scopus 로고    scopus 로고
    • The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context
    • Varela-Neira, C., Vazquez-Casielles, R., & Iglesias-Arguelles, V. (2008). The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context. The Service Industries Journal, 28, 497-512.
    • (2008) The Service Industries Journal , vol.28 , pp. 497-512
    • Varela-Neira, C.1    Vazquez-Casielles, R.2    Iglesias-Arguelles, V.3
  • 56
    • 0024023344 scopus 로고
    • Development and validation of brief measures of positive and negative affect: The PANAS scales
    • Watson, D., Clark, L.A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54, 1063-1070.
    • (1988) Journal of Personality and Social Psychology , vol.54 , pp. 1063-1070
    • Watson, D.1    Clark, L.A.2    Tellegen, A.3
  • 57
    • 0033441431 scopus 로고    scopus 로고
    • Issues in the dimensional structure of affect-Effects of descriptors, measurement error, and response formats: Comment on Russell and Carroll (1999)
    • Watson, D., & Tellegen, A. (1999). Issues in the dimensional structure of affect-Effects of descriptors, measurement error, and response formats: Comment on Russell and Carroll (1999). Psychological Bulletin, 125, 601-610.
    • (1999) Psychological Bulletin , vol.125 , pp. 601-610
    • Watson, D.1    Tellegen, A.2
  • 58
    • 0000922949 scopus 로고
    • Product/consumption-based affective responses and postpurchase processes
    • Westbrook, R.A. (1987). Product/consumption-based affective responses and postpurchase processes. Journal of Services Marketing, 24, 258-270.
    • (1987) Journal of Services Marketing , vol.24 , pp. 258-270
    • Westbrook, R.A.1
  • 59
    • 0002815002 scopus 로고
    • The dimensionality of consumption emotion patterns and consumer satisfaction
    • Westbrook, R.A., & Oliver, R.L. (1991). The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of Consumer Research, 18(1), 84-91.
    • (1991) Journal of Consumer Research , vol.18 , Issue.1 , pp. 84-91
    • Westbrook, R.A.1    Oliver, R.L.2
  • 60
    • 79958172943 scopus 로고    scopus 로고
    • The impact of emotions on service quality, satisfaction, and positive wordof-mouth intentions over time
    • White, C.J. (2010). The impact of emotions on service quality, satisfaction, and positive wordof-mouth intentions over time. Journal of Marketing Management, 26(5), 381-394.
    • (2010) Journal of Marketing Management , vol.26 , Issue.5 , pp. 381-394
    • White, C.J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.