The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time

Journal of Marketing Management

Volumn 26, Issue 5-6, 2010, Pages 381-394

  White, Christopher J ^a  

^a RMIT UNIVERSITY   (Australia)

Author keywords

Emotions; Satisfaction; Service quality; Word of mouth intentions

Indexed keywords

EID: 79958172943     PISSN: 0267257X     EISSN: 14721376     Source Type: Journal    
DOI: 10.1080/02672571003633610     Document Type: Article

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