Customer aggression, emotional exhaustion, and hotel employee outcomes: A study in the United Arab Emirates

Journal of Travel and Tourism Marketing

Volumn 28, Issue 3, 2011, Pages 279-295

  Karatepe, Osman M ^a  

^a EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

Author keywords

Customer aggression; Dubai; Emotional exhaustion; Hotels; Job outcomes; Supervisor support

Indexed keywords

EID: 79957602067     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1080/10548408.2011.562855     Document Type: Article

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