Service quality assessment: A comparison of Turkish and German bank customers

Cross Cultural Management: An International Journal

Volumn 14, Issue 2, 2007, Pages 161-168

  Yavas, Ugur ^a   Benkenstein, Martin ^b  

^a East Tennesse State University   (United States)

^b UNIVERSITY OF ROSTOCK   (Germany)

Author keywords

Banking; Customer services quality; Germany; Turkey

Indexed keywords

EID: 84986037611     PISSN: 13527606     EISSN: 17586089     Source Type: Journal    
DOI: 10.1108/13527600710745769     Document Type: Article

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