Bank service quality: Empirical evidence from Greek and Bulgarian retail customers

International Journal of Quality & Reliability Management

Volumn 24, Issue 6, 2007, Pages 568-585

  Petridou, Eugenia ^a   Spathis, Charalambos ^a   Glaveli, Niki ^a   Liassides, Chris ^b  

^a ARISTOTLE UNIVERSITY OF THESSALONIKI   (Greece)

^b UNIVERSITY OF SHEFFIELD   (Greece)

Author keywords

Banks; Bulgaria; Customers; Greece; Quality management; Service quality assurance

Indexed keywords

EID: 34250357279     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710710757772     Document Type: Article

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