The e-Government evaluation challenge: A South African Batho Pele-aligned service quality approach

Government Information Quarterly

Volumn 28, Issue 2, 2011, Pages 211-221

  Kaisara, Godwin ^a   Pather, Shaun ^a  

^a CAPE PENINSULA UNIVERSITY OF TECHNOLOGY   (South Africa)

Author keywords

Batho Pele; E Government; ICT; Information Systems; Internet; Service quality; South Africa; Website evaluation

Indexed keywords

EID: 79954994398     PISSN: 0740624X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.giq.2010.07.008     Document Type: Article

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