Implications of e-service quality dimensions for the information systems function

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn , Issue , 2010, Pages

  Pather, Shaun ^a   Usabuwera, Sylvie ^a  

^a CAPE PENINSULA UNIVERSITY OF TECHNOLOGY   (South Africa)

Author keywords

[No Author keywords available]

Indexed keywords

BUSINESS SUCCESS; E-COMMERCE; E-SERVICE QUALITY; ELECTRONIC SERVICES; IS SUCCESS; ON-LINE SERVICE; PRIMARY OBJECTIVE; RESEARCH AGENDA; SERVICE QUALITY;

CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; INFORMATION SYSTEMS; PLANNING; RESEARCH; SYNTHESIS (CHEMICAL);

QUALITY OF SERVICE;

EID: 77951736723     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2010.224     Document Type: Conference Paper

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