Linking complaint management to profit

International Journal of Service Industry Management

Volumn 12, Issue 1, 2001, Pages 60-69

  Johnston, Robert ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Complaints; Customer satisfaction; Customer service

Indexed keywords

EID: 0035578560     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230110382772     Document Type: Article

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