An empirical analysis of financial services processes with a front-office or back-office orientation

Journal of Operations Management

Volumn 21, Issue 5, 2003, Pages 557-576

  Safizadeh, M Hossein ^a   Field, Joy M ^a   Ritzman, Larry P ^a  

^a BOSTON COLLEGE   (United States)

Author keywords

Operations strategy; Service operations

Indexed keywords

COMPETITION; CUSTOMER SATISFACTION; FINANCE; INDUSTRIAL ECONOMICS; MARKETING; PERFORMANCE; STRATEGIC PLANNING;

SERVICE OPERATIONS; TAXONOMIES;

OPERATIONS RESEARCH;

EID: 0344946273     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2003.03.001     Document Type: Article

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