An empirical comparison of service matrices

International Journal of Operations and Production Management

Volumn 20, Issue 6, 2000, Pages 705-729

  Collier, David A ^a   Meyer, Susan M ^b  

^a OHIO STATE UNIVERSITY   (United States)

^b UNIVERSITY OF MINNESOTA   (United States)

Author keywords

Empirical studies; Service operations; Statistics; Systems design

Indexed keywords

EID: 3543124849     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443570010321685     Document Type: Article

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