Understanding the intention to follow the advice obtained in an online travel community

Computers in Human Behavior

Volumn 27, Issue 2, 2011, Pages 622-633

  Casaló, Luis V ^a   Flavián, Carlos ^a   Guinalíu, Miguel ^a  

^a UNIVERSITY OF ZARAGOZA   (Spain)

Author keywords

Attitude; Intention to follow the advice; Online communities; Travel sector; Trust; Usefulness

Indexed keywords

ATTITUDE; INTENTION TO FOLLOW THE ADVICE; ONLINE COMMUNITIES; TRAVEL SECTOR; TRUST; USEFULNESS;

BEHAVIORAL RESEARCH;

ONLINE SYSTEMS;

EID: 79551483840     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2010.04.013     Document Type: Article

References (89)

1. AIMC-Asociación para la investigación de los medios de comunicación (2009). Audiencia en Internet según el EGM, febrero/marzo de 2009. Available from: http://www.aimc.es.
2. I. Ajzen The theory of planned behavior Organizational Behavior and Human Decision Process 50 1991 179 211
3. R. Algesheimer, U.M. Dholakia, and A. Herrmann The social influence of brand communities: Evidence from European car clubs Journal of Marketing 59 3 2005 19 34
4. J. Anderson, and D. Gerbing Structural modeling in practice: A review and recommended two-step approach Psychological Bulletin 103 3 1988 411 423
5. S. Auh, S.J. Bell, C.S. McLeod, and E. Shih Co-production and customer loyalty in financial services Journal of Retailing 83 3 2007 359 370
6. R.P. Bagozzi Structural equation model in marketing research. Basic principles R.P. Bagozzi, Principles of Marketing Research 1994 Blackwell Publishers Cambridge, UK 317 385
7. R.P. Bagozzi, and U.M. Dholakia Open source software user communities: A study of participation in linux user groups Management Science 52 7 2006 1099 1115
8. R.P. Bagozzi, Y. Yi, and L.W. Phillips Construct validity in organizational research Administrative Science Quarterly 36 3 1991 421 458
9. H.S. Bansal, and P.A. Voyer Word-of-mouth processes within a services purchase decision context Journal of Service Research 3 2 2000 166 177
10. Y. Bart, V. Shankar, F. Sultan, and G.L. Urban Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study Journal of Marketing 69 4 2005 133 152
11. H. Bauer, M. Grether, and M. Leach Building customer relations over the internet Industrial Marketing Management 31 2002 155 163
12. Bearden, W. O.; & Etzel, M. J. (1982). Reference group influence on product and brand purchase decisions. Journal of Consumer Research 9(September), 183-194.
13. W.O. Bearden, R.G. Netemeyer, and J.E. Teel Measurement of consumer susceptibility to interpersonal influence Journal of Consumer Research 15 4 1989 473 481
14. A. Bhattacherjee Understanding information systems continuance: An expectation/confirmation model MIS Quarterly 25 3 2001 351 370
15. S. Bressler, and C. Grantham Community of commerce 2000 McGraw-Hill New York
16. K. Celuch, S. Goodwin, and S.A. Taylor Understanding small scale industrial user internet purchase and information management intentions: A test of two attitude models Industrial Marketing Management 36 1 2007 109 120
17. comScore (2007). Online consumer-generated reviews have significant impact on offline purchase behavior. Available from: http://www.comscore.com/ Press-Events/Press-Releases/2007/11/Online-Consumer-Reviews-Impact-Offline- Purchasing-Behavior.
18. C.L. Corritore, B. Kracher, and S. Wiedenbeck On-line trust: Concepts, evolving themes, a model International Journal of Human-Computer Studies 58 6 2003 737 758
19. K. Coulter, and R. Coulter Determinants of trust in a service provider: The moderating role of length of relationship Journal of Services Marketing 16 1 2002 35 50
20. F. Davis Perceived usefulness, perceived ease of use, and user acceptance of information technology MIS Quarterly 13 3 1989 319 340
21. F.D. Davis, R.P. Bagozzi, and P.R. Warshaw User acceptance of computer technology: A comparison of two theoretical models Management Science 35 8 1989 982 1003
22. Day, G. S. (1971). Attitude change, media and word of mouth. Journal of Advertising Research 11(6), 31-40.
23. Dellarocas, C.; & Narayan, R. (2007). Tall heads vs. long tails: Do consumer reviews increase the informational inequality between hit and niche products? Working Paper No. RHS-06-056, R.H. Smith School of Business University of Maryland (EE.UU.).
24. Deutsch, M.; & Gerard, H. B. (1955). A study of normative and informational influence upon individual judgment. Journal of Abnormal and Social Psychology 51(November), 629-636.
25. P.A. Dhabolkar, and R.P. Bagozzi An attitudinal model of technology based self-service: Moderating effects of consumer traits and situational factors Journal of the Academy of Marketing Science 30 3 2002 184 201
26. U.M. Dholakia, R.P. Bagozzi, and L.K. Pearo A social influence model of consumer participation in network- and small-group-based virtual communities International Journal of Research in Marketing 21 2004 241 263
27. A. Dillon, and M.G. Morris User acceptance of information technology: Theories and models Annual Review of Information Science and Technology (ARIST) 31 1996 3 32
28. P. Doney, and J. Cannon An examination of the nature of trust in the buyer-seller relationship Journal of Marketing 61 1997 35 51
29. eMarketer (2007). The rising roar of word-of-mouth. Available from: http://www.emarketer.com/.
30. M. Fishbein, and I. Ajzen Understanding attitudes and predicting behavior 1980 Prentice-Hall Englewood Cliffs, NJ
31. P. Fitzgerald Bone Word-of-Mouth effects on short-term and long-term product judgments Journal of Business Research 32 1995 213 223
32. C. Flavián, and M. Guinalíu The influence of virtual communities on distribution strategies in the Internet International Journal of Retail & Distribution Management 33 6 2005 405 425
33. C. Flavián, M. Guinalíu, and R. Gurrea The role played by perceived usability, satisfaction and consumer trust on website loyalty Information & Management 43 1 2006 1 14
34. C. Fornell, and D. Larcker Structural equation models with unobserved variables and measurement error Journal of Marketing Research 18 1981 39 50
35. S. Ganesan Determinants of long-term orientation in buyer-seller relationship Journal of Marketing 58 1994 1 19
36. N. García, M.J. Sanzo, and J.A. Trespalacios Can a good organizational climate compensate for a lack of top management commitment to new product development? Journal of Business Research 61 2008 118 131
37. Gefen, D.; & Straub, D. (2000). The relative importance of perceived ease of use in IS adoption: A study of ecommerce adoption. Journal of the Association for Information Systems 1, article 8. Available from: http://jais.aisnet.org//articles/1-8/article.htm.
38. D. Gefen, E. Karahanna, and D. Straub Trust and TAM in online shopping: An integrated model MIS Quarterly 27 1 2003 51 90
39. I. Geyskens, J. Steenkamp, and L.K. Scheer The effects of trust and interdependence on relationship commitment. A trans-Atlantic study International Journal of Research in Marketing 13 1996 303 317
40. S. Ha, and L. Stoel Consumer e-shopping acceptance: Antecedents in a technology acceptance model Journal of Business Research 62 5 2009 565 571
41. L.C. Harris, and M.M.H. Goode The four levels of loyalty and the pivotal role of trust: A study of online services dynamics Journal of Retailing 80 2004 139 158
42. A.V. Hausman, and J.S. Siekpe The effect of web interface features on consumer online purchase intentions Journal of Business Research 62 1 2009 5 13
43. R. Hock The traveler's web: An extreme searcher guide to travel resources on the internet 2007 Information Today Inc Medford, NJ
44. M.H. Hsu, C.H. Yen, C.M. Chiu, and C.M. Chang A longitudinal investigation of continued online shopping behavior: An extension of the theory of planned behaviour International Journal of Human-Computer Studies 64 2006 889 904
45. H.K. Hunt CS/D. Overview and future research directions H.K. Hunt, Conceptualizion and measurement of consumer satisfaction and dissatisfaction 1977 Marketing Science Institute Cambridge, MA
46. K. Jöreskog Statistical analysis of sets of congeneric tests Psychometrika 36 2 1971 109 133
47. K. Jöreskog, and D. Sörbom LISREL 8 structural equation modeling with the SIMPLIS command language 1993 Scientific Software International Chicago-Illinois
48. E. Karahanna, D.W. Straub, and N.L. Chervany Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs MIS Quarterly 23 2 1999 183 213
49. W.G. Kim, C. Lee, and S.J. Himstra Effects of an online virtual community on customer loyalty and travel product parchases Tourism Management 25 2004 343 355
50. M. Koufaris, and W. Hampton-Sosa The development of initial trust in an online company by new customers Information & Management 41 3 2004 377 397
51. R.V. Kozinets The field behind the screen: Using netnography for marketing research in online communities Journal of Marketing Research 39 1 2002 61 72
52. N. Kumar, L. Scheer, and J. Steenkamp The effects of supplier fairness on vulnerable resellers Journal of Marketing Research 32 1 1995 42 53
53. S.A. LaTour, and N.C. Peat Conceptual and methodological issues in consumer satisfaction research W.L. Wilkie, Advances in consumer research vol. 6 1979 Association for Consumer Research Ann Arbor, MI 431 437
54. C. Liao, J.L. Chen, and D.C. Yen Theory of planning behavior (TPB) and customer satisfaction in the continued use of e-service: An integrated model Computers in Human Behavior 23 6 2007 2804 2822
55. D.R. Lichtenstein, R.G. Netemeyer, and S. Burton Distinguishing coupon proneness from value consciousness: An acquisition - transaction utility theory perspective Journal of Marketing 54 1990 54 67
56. C.S. Lin, S. Wu, and R.J. Tsai Integrating perceived playfulness into expectation-confirmation model for web portal context Information & Management 42 2005 683 693
57. R. Mayer, J. Davis, and F. Shoorman An integrative model of organizational trust Academy of Management Review 20 3 1995 709 734
58. D.H. McKnight, V. Choudhury, and C. Kacmar The impact of initial consumer trust on intentions to transact with a web site: A trust building model Journal of Strategic Information Systems 11 2002 297 323
59. R. Morgan, and S. Hunt The commitment - trust theory of relationship marketing Journal of Marketing 58 1994 20 38
60. J.C. Nunnally Psychometric Theory 2nd ed 1978 McGraw-Hill New York
61. M.J. Nurosis SPSS. Statistical data analysis 1993 Spss Inc
62. Observatorio de las Telecomunicaciones y de la Sociedad de la Información OTSI-RED.ES (2009). Perfil sociodemográfico de los internautas: Análisis de datos INE 2008. Available from: http://www.red.es/media/registrados/2009-02/1233576588873.pdf?aceptacion= dbd4168b5595f6e11adf99e60819d1f6.
63. R. Oliver A cognitive model of the antecedents and consequences of satisfaction decisions Journal of Marketing Research 14 1980 495 507
64. Park, C. W.; & Lessig, P. V. (1977). Students and housewives: Differences in susceptibility to reference group influence. Journal of Consumer Research 4(September), 102-110.
65. P.A. Pavlou Consumer acceptance of electronic commerce - integrating trust and risk with the technology acceptance model International Journal of Electronic Commerce 7 3 2003 69 103
66. C.E. Porter, and N. Donthu Using the technology acceptance model to explain how attitudes determine Internet usage: The role of perceived access barriers and demographics Journal of Business Research 59 9 2006 999 1007
67. C.M. Ridings, D. Gefen, and B. Arinze Some antecedents and effects of trust in virtual communities Journal of Strategic Information Systems 11 2002 271 295
68. M.J. Sánchez-Franco, and R.J. Rondan-Cataluña Virtual travel communities and customer loyalty: Customer purchase involvement and web site design Electronic Commerce Research and Applications 9 2 2010 171 182
69. M. Sanzo, M. Santos, R. Vázquez, and L. Álvarez The effect of market orientation on buyer-seller relationship satisfaction Industrial Marketing Management 32 4 2003 327 345
70. L.G. Schiffman, and L.L. Kanuk Consumer behaviour 6th ed 1997 Prentice Hall Upper Saddle River, NJ
71. Schlosser, A. E.; White, T. B.; & Lloyd, S. M. (2006). Converting web site visitors into buyers: How web site investment increases consumer trusting beliefs and online purchase intentions. Journal of Marketing 70(April), 133-148.
72. S. Sen, and D. Lerman Why are you telling me this? An examination into negative consumer reviews on the web Journal of Interactive Marketing 21 4 2007 76 94
73. M. Sigala WEB 2.0, social marketing strategies and distribution channels for city destinations: Enhancing the participatory role of travelers and exploiting their collective intelligence M. Gascó-Hernández, T. Torres-Coronas, Information communication technologies and city marketing: Digital opportunities for cities around the world 2008 IDEA Publishing 220 244
74. M. Sigala E-service quality and Web 2.0: Expanding quality models to include customer participation and inter-customer support The Service Industries Journal 29 10 2009 1341 1358
75. Sigala, M. (in press). Measuring customer value in online collaborative trip planning processes. Marketing Intelligence and Planning.
76. Siguaw, J.; Simpson, P.; & Baker, T. (1998). Effects of supplier market orientation on distributor market orientation and the channel relationship: The distributor perspective. Journal of Marketing 62(July), 99-111.
77. K.W. Smith On estimating the reliability of composite indexes through factor analysis Sociological Methods & Research 2 1974 485 510
78. J.B. Steenkamp, and I. Geyskens How country characteristics affect the perceived value of a website Journal of Marketing 70 3 2006 136 150
79. J.B. Steenkamp, and H. Van Trijp The use of LISREL in validating marketing constructs International Journal of Research in Marketing 8 1991 283 299
80. S. Taylor, and P.A. Todd Understanding information technology usage: A test of competing models Information System Research 6 2 1995 144 176
81. H.H. Teo, H.C. Chan, K.K. Wei, and Z. Zhang Evaluating information accessibility and community adaptivity features for sustaining virtual learning communities International Journal of Human-Computer Studies 59 2003 671 697
82. S.L. Vargo, and R.F. Lusch Service-dominant logic: Continuing the evolution Journal of the Academy of Marketing Science 36 2008 1 10
83. I.E. Vermeulen, and D. Seegers Tried and tested: The impact of online hotel reviews on consumer consideration Tourism Management 30 2009 123 127
84. Y. Wang, and D.R. Fesenmaier Towards understanding members' general participation in and active contribution to an online travel community Tourism Management 25 6 2004 709 722
85. Y. Wang, Q. Yu, and D.R. Fesenmaier Defining the virtual tourist community: Implications for tourism marketing Tourism Management 23 4 2002 407 417
86. C. Wiertz, and K. De Ruyter Beyond the call of duty: Why consumers contribute to firm-hosted commercial online communities Organization Studies 28 3 2007 347 376
87. I.L. Wu, and J.L. Chen An extension of Trust and TAM model with TPB in the initial adoption of on-line tax: An empirical study International Journal of Human-Computer Studies 62 2005 784 808
88. J. Yu, I. Ha, M. Choi, and J. Rho Extending the TAM for a t-commerce Information & Management 42 7 2005 965 976
89. J.L. Zaichkowsky Measuring the involvement construct Journal of Consumer Research 12 4 1985 341 352