A case study on the application of fuzzy QFD in TRIZ for service quality improvement

Quality and Quantity

Volumn 42, Issue 5, 2008, Pages 563-578

  Su, Chao Ton ^a   Lin, Chin Sen ^b  

^a NATIONAL TSING HUA UNIVERSITY   (Taiwan)

^b NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

Author keywords

Contradiction Matrix; E Commerce; Fuzzy QFD; TRIZ

Indexed keywords

EID: 50249179663     PISSN: 00335177     EISSN: 15737845     Source Type: Journal    
DOI: 10.1007/s11135-006-9058-y     Document Type: Article

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