Applying fuzzy quality function deployment to identify service management requirements for an ocean freight forwarder

Total Quality Management and Business Excellence

Volumn 17, Issue 5, 2006, Pages 539-554

  Liang, Gin Shuh ^a   Chou, Tsung Yu ^b   Kan, Shu Fen ^a  

^a NATIONAL TAIWAN OCEAN UNIVERSITY   (Taiwan)

^b NATIONAL PENGHU UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

Fuzzy quality function deployment; Fuzzy relation matrix; Triangular fuzzy numbers

Indexed keywords

EID: 33745336505     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360600587994     Document Type: Review

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