Effect of communication mode in justice-based service recovery

Managing Service Quality

Volumn 16, Issue 2, 2006, Pages 124-144

  Shapiro, Terri ^a   Nieman Gonder, Jennifer ^a  

^a HOFSTRA UNIVERSITY   (United States)

Author keywords

Communications; Customer satisfaction; Customer services quality

Indexed keywords

EID: 33745814753     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520610650619     Document Type: Article

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