Development of a design performance measurement matrix for improving collaborative design during a design process

International Journal of Productivity and Performance Management

Volumn 60, Issue 2, 2011, Pages 152-184

  Yin, Yuanyuan ^a   Qin, Shengfeng ^b   Holland, Ray ^b  

^a UNIVERSITY OF SOUTHAMPTON   (United Kingdom)

^b BRUNEL UNIVERSITY   (United Kingdom)

Author keywords

Design; Design management; Performance measures

Indexed keywords

EID: 78651431712     PISSN: 17410401     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410401111101485     Document Type: Article

References (92)

1. Alegre, J., Lapiedra, R. and Chiva, R. (2006), "A measurement scale for product innovation performance" in European Journal of Innovation Management, Vol. 9, No. 4, pp. 333-46.
2. Ali, A.S., Rahmat, I. and Hassan, H. (2008), "Involvement of key design participants in refurbishment design process" in Facilities, Vol. 26, Nos 9/10, pp. 389-400.
3. Balachandra, R. and Friar, J.H. (1997), "Factors for success in R&D projects and new product innovation: a contextual framework" in IEEE Transactions on Engineering Management, Vol. 44, No. 3, pp. 276-87.
4. Bart, C. and Pujari, A. (2007), "The performance impact of content and process in product innovation charters" in Journal of Product Innovation Management, Vol. 24, No. 1, pp. 3-19.
5. Belbin, R.M. (1993), Team Roles at Work, Butterworth- Heinemann, Oxford.
6. Benedetto, C. (1999), "Identifying the key success factors in new product launch" in Journal of Product Innovation Management, Vol. 16, pp. 530-44.
7. Bititci, U. (2002), "Integrated performance measurement system: an audit approach. Parts 1 and 2", Control, February/March.
8. Bobrow, E.E. (1991), "Successful new products are product of process" in Marketing News, 15 April, p. 27.
9. Bond, E.U., Walker, B.A., Hutt, M.D. and Reingen, P.H. (2004), "Reputational effectiveness in cross-functional working relationships" in Journal of Product Innovation Management, Vol. 21, pp. 44-60.
10. Brown, S.L. and Eisenhardt, L.M. (1995), "Product development: past research, present findings, and future directions" in Academy of Management Review, Vol. 20, No. 2, pp. 343-78.
11. Bruce, M. and Bessant, J. (2002), Design in Business: Strategic Innovation through Design, Financial Times Management, London.
12. Bryant, L., Jones, D.A. and Widener, S.K. (2004), "Managing value creation within the firm: an examination of multiple performance measures" in Journal of Management Accounting Research, Vol. 16, pp. 107-31.
13. Bstieler, L. (2006), "Trust formation in collaborative new product development" in Product Innovation Management, Vol. 23, pp. 56-72.
14. Busseri, M.A. and Palmer, J.M. (2000), "Improving teamwork: the effect of self-assessment on construction design teams" in Design Studies, Vol. 21, pp. 223-38.
15. Calantone, R.J., DiBenedetto, C.A. and Haggblom, T. (1995), "Principles of new product management: exploring the beliefs of product practitioners" in Journal of Product Innovation Management, Vol. 12, pp. 235-46.
16. Campion, M.A. and Medsker, G.J. (1993), "Relations between work group characteristics and effectiveness: implications for designing effective work groups" in Journal of Personal Psychology, Vol. 46, No. 4, pp. 823-43.
17. Chen, C., Ling, S.F. and Chen, W. (2002), "Project scheduling for collaborative product development using DSM" in International Journal of Project Management, Vol. 21, pp. 291-9.
18. Chiesa, V., Frattini, F., Lazzarotti, V. and Manzini, R. (2009), "Performance measurement of research and development activities" in European Journal of Innovation Management, Vol. 12, No. 1, pp. 25-61.
19. Chiu, M.L. (2002), "An organizational view of design communication in design collaboration" in Design Studies, Vol. 23, pp. 187-210.
20. Chu, C., Cheng, C. and Wu, C. (2006), "Applications of the web-based collaborative visualization in distributed product development" in Computers in Industry, Vol. 57, pp. 272-82.
21. Chua, D.K.H., Tyagi, A., Ling, S. and Bok, S.H. (2003), "Process parameter-interface model for design management" in Journal of Construction Engineering and Management, Vol. 129, No. 6, pp. 653-63.
22. Cooper, L.P. (2003), "A research agenda to reduce risk in new product development through knowledge management: a practitioner perspective" in Journal of Engineering and Technology Management, Vol. 20, pp. 117-40.
23. Cooper, R.G. and Kleinschmidt, E.J. (1986), "An investigation into the new product process: steps, deficiencies, and impact" in Journal of Product Innovation Management, Vol. 3, pp. 71-85.
24. Cooper, R.G. and Kleinschmidt, E.J. (1995), "Benchmarking the firm's critical success factors in new product development" in Journal of Product Innovation Management, Vol. 12, pp. 374-91.
25. Craig, A. and Hart, S. (1993), "Dimensions of success in new product development" in Perspectives on Marketing Management, Vol. 3, Chapter 10, pp. 207-43.
26. Danneels, E. and Kleinschmidt, E.J. (2001), "Product innovativeness from the firm's perspective: its dimensions and their relation with project selection and performance" in Journal of Product Innovation Management, Vol. 18, pp. 357-73.
27. Easterby-Smith, M.P.V., Thorpe, R. and Lowe, A. (2002), Management Research: An Introduction, 2nd ed, Sage, London.
28. Fell, D.R., Hansen, E.N. and Becker, B.W. (2003), "Measuring innovativeness for the adoption of industrial products" in Journal of Industrial Marketing Management, Vol. 32, pp. 347-53.
29. Feltham, G.A. and Xie, J. (1994), "Performance measure congruity and diversity in multi-task principal-agent relations" in The Accounting Review, Vol. 69, No. 3, pp. 429-53.
30. Folan, P. and Browne, J. (2005), "A review of performance measurement: towards performance management" in Computers in Industry, Vol. 56, pp. 663-80.
31. Forme, F.G.L., Genoulaz, V.B. and Campagne, J. (2007), "A framework to analyse collaborative performance" in Computers in Industry, Vol. 58, pp. 687-97.
32. Gaynor, G.H. (1990), "Selecting projects" in Research-technology Management, Vol. 33, 4, July-August, pp. 43-5.
33. Girard, P. and Robin, V. (2006), "Analysis of collaboration for project design management" in Computers in Industry, Vol. 57, pp. 817-26.
34. Globerson, S. (1985), "Issues in developing a performance criteria system for an organisation" in International Journal of Production Research, Vol. 23, pp. 639-46.
35. Griffin, A. and Hauser, J.R. (1996), "Integrating R&D and marketing: a review and synthesis of the literature" in Journal of Product Innovation Management, pp. 191-216.
36. Griffin, A. and Page, L. (1993), "An interim report on measuring product development success and failure" in Journal of Product Innovation Management, Vol. 10, pp. 291-308.
37. Griffin, A. and Page, L. (1996), "PDMA Success measurement project: recommended measures for product development success and failure" in Journal of Product Innovation Management, Vol. 13, pp. 478-96.
38. Hart, S., Hultink, E.J., Tzokas, N. and Commandeur, H.R. (2003), "Industrial companies' evaluation criteria in new product development gates" in Journal of Product Innovation Management, Vol. 20, pp. 22-36.
39. Hertenstein, J., Platt, M.B. and Brown, D. (2001), "Valuing design: enhancing corporate performance through design effectiveness" in Design Management Journal, Vol. 12, No. 3, pp. 10-19.
40. Hertenstein, J., Platt, M.B. and Veryzer, R.W. (2005), "The impact of industrial design effectiveness on corporate financial performance" in Product Innovation Management, Vol. 22, pp. 3-21.
41. Huang, X., Soutar, G.N. and Brown, A. (2003), "Measuring new product success: an empirical investigation of Australian SMEs" in Journal of Industrial Marketing Management, Vol. 33, pp. 117-23.
42. Hull, F.M. (2004), "A composite model of product development effectiveness: application to services" in IEEE Transactions on Engineering Management, Vol. 51, pp. 162-72.
43. Hultink, E.J. and Robben, H.S.J. (1995), "Measuring new product success: the difference that time perspective makes" in Journal of Product Innovation Management, Vol. 12, pp. 392-405.
44. Kennerley, M. and Neely, A. (2003), "Measuring performance in a changing business environment" in International Journal of Operations & Production Management, Vol. 23, pp. 213-29.
45. Kinshuk (1996), "Computer-aided learning for entry-level accountancy students", PhD thesis, DeMontfort University, Leicester.
46. Krueger, R.A. (2000), Focus Groups: A Practical Guide for Applied Research, 3rd ed., Sage, Newbury Park, CA.
47. Kušar, J., Dunovnik, J., Grum, J. and Starbek, M. (2004), "How to reduce new product development time" in Journal of Robotics and Computer-integrated Manufacturing, Vol. 20, pp. 1-15.
48. Lahti, H., Seitamaa-Hakkarained, P. and Hakkarainen, K. (2004), "Collaboration patterns in computer supported collaborative designing" in Design Studies, Vol. 25, pp. 351-71.
49. Leenders, M. and Wierenga, B. (2002), "The effectiveness of different mechanisms for integrating marketing and R&D" in Journal of Product Innovation Management, Vol. 19, pp. 305-17.
50. Loch, C., Stein, L. and Terwiesch, C. (1996), "Measuring development performance in the electronics industry" in Journal of Product Innovation Management, Vol. 13, pp. 3-20.
51. Loch, C.H. and Tapper, U.A.S. (2002), "Implementing a strategy-driven performance measurement system for an applied research group" in Journal of Product Innovation Management, Vol. 19, pp. 185-98.
52. McGrath, M.E. and Romeri, M.N. (1994), "From experience the R&D effectiveness index: a metric for product development performance" in Journal of Product Innovation Management, Vol. 11, pp. 213-20.
53. MacBryde, J. and Mendibil, K. (2003), "Designing performance measurement systems for teams: theory and practice" in Management Decision, Vol. 41, No. 8, pp. 722-33.
54. Maier, A.M., Echert, C.M. and Clarkson, P.J. (2006), "Identifying requirements for communication support: a maturity grid-inspired approach" in Expert Systems with Applications, Vol. 31, No. 4, pp. 663-72.
55. Maier, A.M., Kreimeyer, M., Hepperle, C., Eckert, C.M., Lindemann, U. and Clarkson, P.J. (2008), "Exploration of correlations between factors influencing communication in complex product development" in Concurrent Engineering: Research and Applications, Vol. 16, No. 1, pp. 37-59.
56. Maskell, B. (1989), "Performance measures of world class manufacturing" in Management Accounting, May, pp. 32-3.
57. Montoya-Weiss, M.M. and Calantone, R. (1994), "Determinants of new product performance: a review and meta-analysis" in Journal of Product Innovation Management, Vol. 11, pp. 397-417.
58. Morgan, D.L. (1997), Focus Groups as Qualitative Research, 2nd ed., Sage, Newbury Park, CA, Qualitative Research Methods Series 16.
59. Moultrie, J. (2004), "Development of a design audit tool to assess product design capability", PhD thesis, University of Cambridge, Cambridge.
60. Moultrie, J., Clarkson, P.J. and Probert, D.R. (2006a), "A tool to evaluate design performance in SMEs" in International Journal of Productivity and Performance Measurement, Vol. 55, No. 3, p. 4.
61. Moultrie, J., Clarkson, P.J. and Probert, D.R (2006b), "Development of product audit tool" in Engineering Manufacture, Vol. 220, No. 7, pp. 1157-74, Proceedings of the Institution of Mechanical Engineers (Part B).
62. Mullins, J.W., Forlani, D. and Walker, O.C. Jr (1999), "Effects of organisational and decision-maker factors on new product risk taking" in Journal of Product Innovation Management, Vol. 16, pp. 282-94.
63. Nachum, L. (1999), "Measurement of productivity of professional services an illustration on Swedish management consulting firms" in International Journal of Operations & Production Management, Vol. 19, No. 9, pp. 922-49.
64. Naveh, E. (2005), "The effect of intergraded product development on efficiency and innovation" in International Journal of Production Research, Vol. 43, No. 13, pp. 2789-801.
65. Neely, A., Gregory, M. and Platts, K. (2005), "Performance measurement system design: a literature review and research agenda" in International Journal of Operations & Production Management, Vol. 25, pp. 1228-63.
66. Neely, A., Richards, H., Mills, J., Platts, K. and Bourne, M. (1997), "Designing performance measures: a structured approach" in International Journal of Operations & Production Management, Vol. 17, No. 11, pp. 1131-52.
67. Nellore, R. and Balachandra, R. (2001), "Factors influencing success in integrated product development projects" in IEEE Transactions on Engineering Management, Vol. 48, No. 2, pp. 164-74.
68. O'Donnell, F.J. and Duffy, A.H.B. (2002), "Modelling design development performance" in International Journal of Operations & Production Management, Vol. 22, No. 11, pp. 1198-221.
69. Pawar, K.S. and Driva, H. (1999), "Performance measurement for product design and development in a manufacturing environment" in International Journal of Production Economics, Vol. 60-61, pp. 61-8.
70. Qin, S.F., Harrison, R., West, A.A., Jordanov, I.N. and Wright, D.K. (2003), "A framework of web-based conceptual design" in Computers in Industry, Vol. 50, pp. 153-64.
71. Ridley, D. (2008), The Literature Review: a Step-by-step Guide for Students, Sage, London.
72. Salomo, S., Weise, J. and Gemünden, H.G. (2007), "NPD planning activities and innovation performance: the mediating role of process management and the moderating effect of product innovativeness" in Product Innovation Management, Vol. 24, pp. 285-302.
73. Salter, A. and Torbett, R. (2003), "Innovation and performance in engineering design" in Journal of Construction Management and Economics, Vol. 21, pp. 573-80.
74. Schmidt, J.B., Montoya-Weiss, M.M. and Massey, A.P. (2001), "New product development decision-making effectiveness: comparing individuals, face-to-face teams, and virtual teams" in Journal of Decision Sciences, Vol. 32, No. 4, pp. 575-600.
75. Sharif, S.A. and Kayis, B. (2007), "DSM as a knowledge capture tool in CODE environment" in Journal of Intelligent Manufacturing, Vol. 18, pp. 497-504.
76. Shen, W., Hao, Q. and Li, W. (2008), "Computer supported collaborative design: retrospective and perspective" in Computers in Industry, Vol. 59, pp. 855-62.
77. Smither, J.W. (1998), Performance Appraisal: State of the Art in Practice, Jossey-Bass, London.
78. Soltani, E., Meer, R.V.D., Williams, T.M. and Lai, P. (2006), "The compatibility of performance appraisal system with TQM principles - evidence from current practice" in International Journal of Operations & Production Management, Vol. 26, No. 1, pp. 92-112.
79. Stanton, N.A., Salmon, P.M., Walker, G.H., Baber, C. and Jenkins, D.P. (2005), Human Factors Methods: A Practical Guide for Engineering and Design, Ashgate, Aldershot.
80. Staw, B.M. (1981), "The escalation of commitment to a course of action" in Academy of Management Review, Vol. 6, pp. 577-87.
81. Steiner, I.D. (1972), Group Process and Productivity, Academic Press, New York, NY.
82. Stone, S. and Collin, H. (1984), CRUS Guide, Designing a User Study: General Research Design, Centre for Research on User Studies, University of Sheffield, Sheffield.
83. Tatikonda, M.V. and Montoya-Weisis, M.M. (2001), "Integrating operations and marketing perspectives of product innovation: the influence of organizational process factors and capabilities on development performance" in Journal of Management Science, Vol. 47, No. 1, pp. 151-72.
84. Tay, F.E.H. and Roy, A. (2003), "CyberCAD: a collaborative approach in 3D-CAD technology in a multimedia-supported environment" in Computers in Industry, Vol. 52, pp. 127-45.
85. TSB (2009), "Design and decision tools for low impact building report", Technology Strategy Board, available at: www.innovateuk.org.
86. Twigg, D. (1998), "Managing product development within a design chain" in International Journal of Operations & Production Management, Vol. 18, pp. 508-24.
87. Vaneman, W.K. and Triantis, K. (2007), "Evaluating the productive efficiency of dynamical systems" in IEEE Transactions on Engineering Management, Vol. 54, pp. 600-12.
88. Werner, B.M. and Souder, W.E. (1992), "Measuring R&D performance - state of the art" in Research Technology Management, Vol. 40, No. 2, pp. 34-42.
89. Wognum, P.M., Fisscher, O.A.M. and Weenink, S.A.J. (2002), "Balanced relationships: management of client-supplier relationships in product development" in Technovation, Vol. 22, pp. 341-51.
90. Zha, X.F. and Du, H. (2006), "Knowledge-intensive collaborative design modelling and support Part I: review, distributed models and framework" in Computers in Industry, Vol. 57, pp. 39-55.
91. Zhang, S., Shen, W. and Ghenniwa, H. (2004), "A review of internet-based product information sharing and visualization" in Computers in Industry, Vol. 54, pp. 1-15.
92. Cross, N. and Cross, A.C. (1995), "Observations of teamwork and social processes in design" in Design Studies, Vol. 16, No. 2, pp. 143-70.