Music congruency in a service setting: The mediating role of emotional and cognitive responses

Journal of Retailing and Consumer Services

Volumn 18, Issue 1, 2011, Pages 10-18

  Demoulin, Nathalie T M ^a  

^a IESEG SCHOOL OF MANAGEMENT   (France)

Author keywords

Emotional responses; Environment quality; Music congruency; Return intention; Service quality; Servicescape atmosphere

Indexed keywords

COGNITION; CONSUMPTION BEHAVIOR; HOLISTIC APPROACH; MUSIC; NUMERICAL MODEL; SERVICE SECTOR;

EID: 78650543504     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2010.08.007     Document Type: Article

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