Six Sigma and Service Quality: Christian Grönroos Revisited

Journal of Marketing Management

Volumn 17, Issue 5-6, 2001, Pages 595-607

  Woodall, Tony ^a  

^a NONE

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EID: 33747404250     PISSN: 0267257X     EISSN: 14721376     Source Type: Journal    
DOI: 10.1362/026725701323366953     Document Type: Article

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