The effectiveness of online customer relations tools: Comparing the perspectives of organizations and customers

Internet Research

Volumn 18, Issue 3, 2008, Pages 211-228

  Fink, Lior ^a   Zeevi, Aviv ^b   Te'eni, Dov ^b  

^a BEN GURION UNIVERSITY OF THE NEGEV   (Israel)

^b TEL AVIV UNIVERSITY   (Israel)

Author keywords

Customer relations; Customer satisfaction; Electronic commerce; Online operations; Worldwide web

Indexed keywords

EID: 45749154188     PISSN: 10662243     EISSN: None     Source Type: Journal    
DOI: 10.1108/10662240810883281     Document Type: Article

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