Information systems for enhancing customer relationships

Information Technology Journal

Volumn 9, Issue 7, 2010, Pages 1306-1316

  Lin, Jyhjong ^a  

^a MING CHUAN UNIVERSITY   (Taiwan)

Author keywords

Architecture; CKM; CSS; Customer relationship; Information system

Indexed keywords

ARCHITECTURE; COMPETITION; DECISION MAKING; DECISION SUPPORT SYSTEMS; INFORMATION SYSTEMS; KNOWLEDGE ACQUISITION; KNOWLEDGE MANAGEMENT; MANAGEMENT SCIENCE; PUBLIC RELATIONS; SALES;

CONSUMER SUPPORT SYSTEMS; CUSTOMER INFORMATION; CUSTOMER KNOWLEDGE MANAGEMENT; CUSTOMER RELATIONSHIP MANAGEMENT; CUSTOMER RELATIONSHIPS; EFFECTIVE MANAGEMENT; INFORMATION PROVISION; MANAGEMENT MECHANISMS;

INFORMATION MANAGEMENT;

EID: 77956455652     PISSN: 18125638     EISSN: 18125646     Source Type: Journal    
DOI: 10.3923/itj.2010.1306.1316     Document Type: Article

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