A consumer support architecture for enhancing customer relationships

WSEAS Transactions on Information Science and Applications

Volumn 6, Issue 3, 2009, Pages 384-396

  Lin, Jyhjong ^a  

^a MING CHUAN UNIVERSITY   (Taiwan)

Author keywords

Architecture; Consumer support system; Customer relationship management; UML

Indexed keywords

ARCHITECTURAL COMPONENTS; BOOK PUBLISHING; CONSUMER DECISION MAKING; CONSUMER SUPPORT; CONSUMER SUPPORT SYSTEM; CRITICAL FACTORS; CUSTOMER INFORMATION; CUSTOMER RELATIONSHIP MANAGEMENT; CUSTOMER RELATIONSHIPS; INFORMATION PROVISION; RECOMMENDATION SYSTEMS; UML; UML NOTATION;

ARCHITECTURE; ARTIFICIAL INTELLIGENCE; CUSTOMER SATISFACTION; INFORMATION MANAGEMENT; INTELLIGENT AGENTS; MANAGEMENT SCIENCE; PUBLIC RELATIONS;

SALES;

EID: 66349135920     PISSN: 17900832     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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