An object-oriented development method for Customer Knowledge Management Information Systems

Knowledge-Based Systems

Volumn 20, Issue 1, 2007, Pages 17-36

  Lin, Jyhjong ^a  

^a MING CHUAN UNIVERSITY   (Taiwan)

Author keywords

Customer knowledge; Customer relationship management; Electronic commerce; Information system development; Object oriented method

Indexed keywords

COMPETITIVE INTELLIGENCE; CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; INDUSTRIAL MANAGEMENT; INTERNET; KNOWLEDGE BASED SYSTEMS; OBJECT ORIENTED PROGRAMMING;

CUSTOMER KNOWLEDGE; CUSTOMER RELATIONSHIP MANAGEMENT; INFORMATION SYSTEM DEVELOPMENT; KNOWLEDGE MANAGEMENT INFORMATION SYSTEMS; OBJECT ORIENTED METHOD;

INFORMATION SCIENCE;

EID: 33846205262     PISSN: 09507051     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.knosys.2006.07.003     Document Type: Article

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