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Volumn 50, Issue 4, 2007, Pages 49-54

Consumer support systems

Author keywords

[No Author keywords available]

Indexed keywords

CONSUMER SUPPORT SYSTEMS (CSS); RECOMMENDATION SYSTEMS; RELATIONSHIP MANAGEMENT SYSTEMS;

EID: 33947632007     PISSN: 00010782     EISSN: 15577317     Source Type: Journal    
DOI: 10.1145/1232743.1232747     Document Type: Review
Times cited : (30)

References (12)
  • 1
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    • The real value of online communities
    • May
    • Armstrong, A. and Hagel, J. The real value of online communities. Harvard Business Review (May 1996), 134-141.
    • (1996) Harvard Business Review , pp. 134-141
    • Armstrong, A.1    Hagel, J.2
  • 3
    • 3142700285 scopus 로고    scopus 로고
    • Data completeness: A key to effective Net-based customer service systems
    • June
    • Brahman, M.K. et al. Data completeness: A key to effective Net-based customer service systems. Commun, ACM 46, 6 (June 2003); 47-51.
    • (2003) Commun, ACM , vol.46 , Issue.6 , pp. 47-51
    • Brahman, M.K.1
  • 5
    • 0037489382 scopus 로고    scopus 로고
    • Business models and system architectures of communities
    • Lechner, U. and Hummel, J. Business models and system architectures of communities. Intern. J, of Electronic Commerce 6, 3 (2002), 41-82.
    • (2002) Intern. J, of Electronic Commerce , vol.6 , Issue.3 , pp. 41-82
    • Lechner, U.1    Hummel, J.2
  • 7
    • 10944236856 scopus 로고    scopus 로고
    • Collaborative recommendation: A robustness analysis
    • O'Mahoney, M. et al. Collaborative recommendation: A robustness analysis. ACM Trans. Internet Technology 44, 11 (2004), 344-377.
    • (2004) ACM Trans. Internet Technology , vol.44 , Issue.11 , pp. 344-377
    • O'Mahoney, M.1
  • 8
    • 33745896798 scopus 로고    scopus 로고
    • Optimum design of electronic communities as economic entities
    • Orman, L. Optimum design of electronic communities as economic entities. Information Systems Frontiers 8, 3 (2006), 179-194.
    • (2006) Information Systems Frontiers , vol.8 , Issue.3 , pp. 179-194
    • Orman, L.1
  • 9
    • 1142270712 scopus 로고    scopus 로고
    • E-service: A new paradigm for business in the electronic environment
    • June
    • Rust, R.T. and Kannan, P.K. E-service: A new paradigm for business in the electronic environment. Commun. ACM 46, 6 (June 2003). 36-42.
    • (2003) Commun. ACM , vol.46 , Issue.6 , pp. 36-42
    • Rust, R.T.1    Kannan, P.K.2
  • 11
    • 0347018580 scopus 로고    scopus 로고
    • Are intelligent e-commerce agents partners or predators?
    • May
    • Wagner, C. and Turban, E. Are intelligent e-commerce agents partners or predators? Commun. ACM 45, 5 (May 2002), 84-90.
    • (2002) Commun. ACM , vol.45 , Issue.5 , pp. 84-90
    • Wagner, C.1    Turban, E.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.