An object-oriented development method for consumer support systems

International Journal of Software Engineering and Knowledge Engineering

Volumn 19, Issue 7, 2009, Pages 933-960

  Lin, Jyhjong ^a  

^a MING CHUAN UNIVERSITY   (Taiwan)

Author keywords

Consumer support system; Customer relationship management; Object oriented method; System development

Indexed keywords

ANALYSIS AND DESIGN; BOOK PUBLISHING; CLASS OBJECTS; CONSUMER SUPPORT; CRITICAL FACTORS; CUSTOMER INFORMATION; CUSTOMER RELATIONSHIP MANAGEMENT; CUSTOMER RELATIONSHIPS; INFORMATION PROVISION; MODELING TOOL; OBJECT ORIENTED METHOD; OBJECT-ORIENTED DEVELOPMENT METHODS; RECOMMENDATION SYSTEMS; SYSTEM ARCHITECTURES; SYSTEM DEVELOPMENT;

ARTIFICIAL INTELLIGENCE; CUSTOMER SATISFACTION; INTELLIGENT AGENTS; MANAGEMENT SCIENCE; PETRI NETS; PUBLIC RELATIONS;

SALES;

EID: 76249084320     PISSN: 02181940     EISSN: None     Source Type: Journal    
DOI: 10.1142/S0218194009004507     Document Type: Article

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