An object-oriented analysis method for customer relationship management information systems

Information and Software Technology

Volumn 46, Issue 7, 2004, Pages 433-443

  Lin, Jyhjong ^a   Lee, Ming Chang ^b  

^a MING CHUAN UNIVERSITY   (Taiwan)

^b CHAOYANG UNIVERSITY OF TECHNOLOGY   (Taiwan)

Author keywords

Customer relationship management; Electronic commerce; Information system; Method; Object oriented analysis

Indexed keywords

COMPETITION; COSTS; CUSTOMER SATISFACTION; DECISION SUPPORT SYSTEMS; ELECTRONIC COMMERCE; ENGINEERING RESEARCH; INTERNET; OBJECT ORIENTED PROGRAMMING;

CUSTOMER RELATIONSHIP MANAGEMENT; CUSTOMER SERVICES;

MANAGEMENT INFORMATION SYSTEMS;

EID: 1642382526     PISSN: 09505849     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.infsof.2003.09.001     Document Type: Article

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