Expressions of anger in Israeli workplaces: The special place of customer interactions

Human Resource Management Review

Volumn 20, Issue 3, 2010, Pages 224-234

  Ravid, Shy ^a   Rafaeli, Anat ^a   Grandey, Alicia ^b  

^a TECHNION ISRAEL INSTITUTE OF TECHNOLOGY   (Israel)

^b PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Anger; Customer interactions; Emotion; Expression norms; Israel

Indexed keywords

EID: 77952878520     PISSN: 10534822     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.hrmr.2009.08.003     Document Type: Article

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